Airbnb Bewertungen 

Wish I could give zero star. NEVER EVER use this bunch of thieving conmen. We booked a 5 day break back in February for September in Victoria . When Victoria premier announced lockdown in Melbourne We contacted our host and Airbnb immediately to see if we could postpone/cancel indefinitely as no one knows when restrictions will be lifted. Needless to say no help at all from them. They told us this does not fall into their "extenuating circumstances" policy for refund. After a huge fight with them and the host we have managed to get the cleaning fee back but they refuse point blank to issue a full refund. Absolutely disgusted with their lack of compassion on what are very trying circumstances.

Have only given 1 star because I have to. NEVER EVER use this bunch of thieving conmen. We booked a 5 day break back in February for September in Sydney. We were emailed by the airline to cancel and issue a credit note when it started to look like lockdown was going to happen. We contacted our host and Airbnb immediately to see if we could postpone indefinitely as no one knows when restrictions will be lifted. Needless to say no help at all from them. They told us this does not fall into their "extenuating circumstances" policy for refund. After a huge fight with them and the host we have managed to get 75% of our costs back, but they refuse point blank to issue a full refund. Absolutely disgusted with their lack of compassion on what are very trying circumstances.

I'm was an existing Airbnb user. I paid for a 6 week stay with a host.
Shortly after, Airbnb requested ID. I took photos of my driver's license, but they said it wasn't clear enough. I did it again, you could clearly see the details. They rejected it.
I then spent an hour trying to upload a picture, which they kept saying was too large.
In the end they rejected my booking, as I took too long to provide ID and advised my refund may take days to be refunded. Luckily it was refunded quicker, but that's a lot of money. Should have asked for ID before money. Also should make it easier to provide ID.

During our stay some money was stolen (in our room) our host didn’t helped us. And after this we informed Airbnb asap and they didn’t helped us neither!

We will never book again with this scam company!!

DO NOT BOOK WITH AIR BnB during COVID. NO REFUND. I am not even going to explain my story, clearly it is similar to everyone here. All I will say is that it was no REFUND if I cancelled my booking I did not cancel but the hosts to $1650 and refuse to even give me a 50% refund due to the WA border closing the night before I flew and couldn't use the accomodation. THIS COVID POLICY IS DISCUSTING I am a single mother who needs this money. Qantas refunded me my $650 for my flight, Luxury Escapes refunded me my 2 nights in Perth but AIR BNB just said a FLAT NO. Discusting DO NOT BOOK EVER WITH THIS RIP OFF COMPANY.

I've been an AirBNB user for several years. I've logged about 140 experiences as guest, perhaps 100 as (super) host.

I've had a few recent bookings with them after the coronavirus started and I'm completely shocked at the company's behavior.

I've read their Covid 19 and Extenuating Circumstances policies several times closely and have concluded they do virtually nothing to provide safety and security of guests while booking during a difficult time.

#1 - we booked a trip to Uruguay for an early May arrival for about a one month stay. Shortly after we booked and paid, Colombia closed its airspace completely.In other words, it would be impossible to get there. We immediately informed AirBNB and were told that tis was NOT covered under the extenuating circumstances policy despite it being mentioned there. The issue revolves around date. Booking had to be made before March 14 with a check in date between March 14 and July 15. We reserved after March 14 and were told the policy did not apply to us. As such we were not eligible for a refund and the decision is the host's. Our host seemed like a lovely, responsive person in Uruguay who flat out refused the refund. We were out close to $1000 and there was nothing we could do. Several calls and emails to AirBNB support were a waste of time. Unlike the airlines, who have refunded or credited me for every reservation I've had that has been impacted in any way, AirBNB does the exact opposite. So my advice to travelers is this: do not book an overseas trip with AirBNB until you are already in the country you are going to. If you cant get to your destination for any reason AirBNB will not refund a nickel, including any payment to host and their fees. If the airlines are more reasonable and fair than airbnb I guess that says a lot. I'll be closing my AirBNB account after completion of a three month stay in Colombia, where I already am and don;t encounter that risk. It's shocking to me that AirBNB does this. Pay no attention to the marketing rubbish on their website about the topic. It's for a limited number of historical reservations and does not include anything booked post April 14 or beyond. It's an attempt to make you feel good but there is nothing there. Notably when I was a host and a guest had verifiable travel problems, I always cancelled and refunded . Our host chose not to, although he wrote an email saying we had a credit at here place. I have no idea if it is legally binding, but the east solution is AirBNB create a voucher, which the client can easily use. We can't simply change the dates as we have no idea when Uruguay will open its borders and when Colombia will open its airspace. Atay away , very far away.

#2 - on this trip to Colombia we had a one month plus stay at a lovely home outside of Medellin. All was going well until a weekafter check in where I encountered very serious anti-semitism on the part of an employee of the host. I immediately notified both AirBNB and the host and old them I was leaving that day, as I have no tolerance for any type of discrimination (racial, sexual, religious, etc). I provided AirBNB with all documentation *including text message where the host admitted everything , was told I'd be entitled to up to $1345. In the ensuing weeks I've written and called AirBNB at least 10 times who have failed to act - make a decision or issue a refund - despite their claims on their website about their intolerance for discrimination. They don't respond to emails other than with form letter responses and it's clear to me they could care less about my issues or refund.

This is a company that is as insensitive as they are greedy. After a seven year history with 200 stays involving thousands of dollars of fees paid to them, they don't seem inclined to act on either of these issues. As such I'm closing my account when my last trip ends September 2 and will never use them again. These are fundamentally bad people with a track record that matches.

We had 3 months of travel booked when the pandemic hit and borders closed. Airbnb was the only company of all the airlines and travel providers who have acted honourably and with respect towards their customers. They have refunded all my bookings in full and very quickly unlike all the others. I will only ever book with Airbnb from now on. They have proved that they can be trusted.

I’ve used the app three times and the experience on all occasions was good. I’m posting g three stars because I think it’s a little pricey.

Airbnb is not offering free cancellation for all those who cannot travel due to Corona Virus. Money grabbing and leaching at a time of international distress. Poor show. Sack the heartless management who make such greedy, unkind decisions.

I looked at a house on Airbnb and asked the host if it would be suitable to paddle board, I was told it was. I booked the home but after driving up to take a look, the water did not seem deep enough (could have run with the tide) so I cancelled the booking, believing it was in the 48 hours allowed.

I knew I had cut it close and the Airbnb site dropped me out 3 times while trying to cancel. Airbnb’s pop up message told me I would get my money back in 3 to 5 days, so cancelled

After 7 days and no refund I contacted Airbnb and was told it was my bank holding the money as
Airbnb had returned it immediately.

2 weeks later and no money, I again contacted Airbnb and was told I would not be getting a refund as I had missed the 48 hour cancellation by 6 minutes. (Coincidence airbnb site dropped me out 3 times caused me to go over the 48 hours)

There is no way I would have forfeited nearly $400.00 to book accommodation in the same town and the same dates. I would not have cancelled if the pop um message had of said I would lose my deposit.

Please be warned when you look at the cancellation policy on Airbnb, it means after the 48 hours they keep 100% of the deposit then after 14 days they will debit your account of the remaining price to cover 100% of the cost. I read it that they would keep 50% of my deposit…not so

The rational for providing a 1is as follows - last year I used my anz credit card to pay for my accommodation in the lower north island. This credit card I lost sometime later so I cancelled this card and received a replacement card. I booked an apartment in Central Auckland using my new replacement anz credit card whereby the 1st initial deposit was accepted. I received a receipt and confirmation notice with the credit card details of the new replacement credit card. The 2nd deposit was due but this is where my experience turned negative. Someone in the Airbnb payment area used my cancelled anz credit card for this payment - why have no idea because within the Airbnb payment system it shows the new replacement anz credit card plus the 1st deposit shows the correct anz credit card. When I received this declined payment notification I began a journey of trying to get a solution driven answer from Airbnb with the support of the host. It has been a traumatic experience with the Airbnb support centre trying to intimadate me by stating that it was my fault that the original lost replacement card was used by their organisation. Wasn't having a bar of that behaviour. The host and I agreed to support each other through out this ordeal. As a paying customer all I want is for the Airbnb payment area to use the validated anz credit card used for the 1st payment to pay the 2nd payment. How hard is that...Very difficult by the reaction of the Airbnb support area. If you didn't know any better it's like comedy on wheels.

Taking Johor Bahru as an example, there are many nice small hotels, less expensive then Airbnb places, and it's easy to visit / check a hotel using grabcar.. we tried a few before finding one we like, here for two months already .... ;)

At first my experience was miserable. I booked on a strict policy and didn't quite understand what it meant so instead of verifying it with the company itself I decided to affirm it with my host. I asked my host if I were to cancel would I receive my full refund back and he stated yes. When I cancelled my reservation as I had found better down the line I waited days for my refund back with still no money back in my acct. I called airbnb to work this out. They stated that the Strict Policy meant partial refund and not full. I decided to fight it out with them as I had been lied to by the host. At first it was tough as the hosts were firm on the policy, but eventually they gave me my refund and saw my side of the story. :) Point is although the whole thing was stressful we worked it out in the long run. Inevitably the real thing I am annoyed with is the host lying to me and putting me through this whole situation.

Moral of the story, read fine guidelines and double check reviews on hosts first!
(I noticed after I cancelled that the host had iffy reviews)

What a disgraceful business this is. They tell you your account is not yet verified but they still make the booking and charge you. Then hours later when you have made other arrangements they confirm the booking?? Dodgy Crooks
No stars

Cheap but very bad experience as check in is too late and check out too early

I will add to the throng of other reviewers who have had terrible experiences with airbnb’s customer service.

The long and the short of it is this:
Airbnb made unauthorised transactions on my credit card. When they refunded the transaction, they refunded the wrong amount to the wrong card, resulting in yet more charges (to clear the refunds) and more refunds. All this back and forth has now cost me money due to currency conversions and bank charges. Airbnb refuse to refund this even though it was their mistakes that caused all the unnecessary transactions.

They are an unethical and dishonest operation, in my experience. I have used them only twice now and will certainly never use them again. I would recommend caution to anyone reading this review because, when something does go wrong, you will get no resolution or assistance from Airbnb!

DO NOT USE THIS SITE EVER! Their customer service is worse than any other company I have ever used! It is just as bad whether you are a guest or a host. Use VRBO instead!

Please find below honest account directly written to air bnb (apologies to spelling/grammar gurus...I was quite upset)

Hi Air BnB,

I hope you are having a fabulous day. I am not and I am writing here to let you and others know why.

In a few weeks one of my best friends is getting married in the gold coast (we never thought it would happen - he is not that pretty). I am the only member of friends and family from our side that is in the southern hemisphere so I am absolutely delighted to be going.

Today I decided to book my accommodation through Air BnB. You have such a good following and cheaper rates I thought why not. That is definitely the kind of service I need as I am on a budget and the rates seem fab. I made my booking with a lovely woman who immediately contacted me and we cannot wait for our trip.

Where is the issue you wonder????

After booking this my partner and I thought that doing a small food shop would be a good idea. I checked my bank account just to see how much we could splurge after booking our trip. I was expecting to see between 400 and 600 dollars. Wasn't it just a great surprise to me when there was a measly 28 dollars in the account. Obviously this was a great shock. When I investigated this further it was clear that Air BnB had double charged me and also refunded me on their system.

This is all good and well and if I was a millionaire would find it slightly irritating, however, a millionaire I am not!! I was a bit upset but because I am a reasonable person figured I would contact you and just ask what was going on. Firstly I struggled to find contact details on your website - I just kept getting redirected in a loop to your FAQ pages (on a side note this is extremely irritating). So next step was Facebook where I found a telephone number. This was an 02 number so I assumed I was calling someone in NSW.

The first 2 agents that I spoke to (in South East Asia Pacific - this is where they told me they were) hung up on me when I said I needed to find a solution to procuring the money that had been refunded. The 3rd agent told me I did not know what I was talking about. At this point I am willing to admit that I lost my temper a little and demanded to speak to someone more helpful. Again, somebody hung up on me.

During this time my partner contacted the bank and told them about our little conundrum and they said there was a really very simple solution to resolve this. Air BnB had to e-mail or fax commbank on an email address and/or fax number that they provided with some details. After receiving this information the good people at commbank said the money would be released within 2 hours. At this point can I just say that all of the details required on this fax or email were about myself and the only thing Air BnB had to provide was a headed fax or signed e-mail.

After some cereal, a bit of a cry and being a little bit stressed I called back. This time I spoke to someone who was a little more helpful. She went and found a supervisor. This person got on the phone and relayed back the same ridiculous diatribe that the first couple of people did and only when I mentioned the word fraudulent and legal advice was anyone on the phone remotely helpful.

When I pointed out that I was expecting to call NSW and actually ended up on the phone to south east asia "would i be getting charged a fortune for that on top of having no money in my bank account?" - the supervisor hung up - and called me back.

After 45 minutes of being on this call I was told the call was very irritating. I was also told that the managers and payment teams that had the capacity to deal with my unfortunate situation were in another country and there was nothing you could do.

I am a human being and understand mistakes happen, however, in our modern age of technology and communication I am struggling to comprehend the fact that nobody in a global company can send an e-mail or fax to resolve this situation. It would take less than 5 minutes.

I won't keep going on but what I will say is this. You took a charge out of my bank account twice - and actually tried to take it a 3rd time. Because of this (and you not being able to send an e-mail or fax) I have 28 dollars in my bank account. Because I only have this much money in my account, either my partner or I, are going to have to sacrifice going to work as we will not be able to both afford fuel and/or public transport to our employment. I apologize that we are not more well off and able to cope but even though both of us work 60+ hours a week we are still struggling to make ends meet.

If either of us lose our employment I will be seeking legal advice.

Thanks

Louise

Still no e-mail, fax or money

In the midst of our 5 months travels using ABB they suddenly decided that they needed to check our ID. We had booked our ACCOM but didn’t yet have the address, and were standing waiting for a car to the train..We were stranded.
My wife QUICKLY signed up to the ABB account so we could get accom, That prevented a disaster.... A month later lo and behold they then wanted a confirmation of our bank details (we had been paying all our accom and had great reviews) 4 days later still no verification, the train to our next city is booked and we are due to leave here 2 days from now, once again no communication from ABB... What’s wrong with these clowns?