Airbnb Bewertungen 

Where do I start, read the small print with them and I mean the small print take screen shots to of what they advertise cause once u call them out they will try twist it. Dont use airbnb.

Writing as a host- just an awful customer service experience.
Im unable to get through to anyone who is either able to understand my English accent or is able to even verify my account to start discussing a concern I have!
Im literally looking at my account online with all the details and im being told the account doesnt match- all whilst ive clicked on the links theyve been sending me!
Lost contact as the line went dead, not from my end, TWICE!! Someone called me back and line went dead immediately!
Im actually trying to reinstate my host account but not feeling confident at all about this being the right platform to use now!

1 star – Airbnb’s car rental service is an absolute disgrace

I booked a rental car through Airbnb, with Avis as the rental provider.

Despite paying Airbnb for the rental in advance, when we arrived at Avis to collect the vehicle, we were told that Avis had not received the payment. We were consequently forced to pay the full rental amount again at the counter just to get the car.

Avis subsequently provided written evidence confirming that they had never received the original payment.

Despite providing Airbnb with this evidence, Airbnb has still refused to refund the original payment.

The financial inconvenience of being forced to pay twice was bad enough. What has made this experience particularly appalling is Airbnb’s complete failure to take responsibility and resolve an issue for which we have provided clear documentary evidence.

Customers should not have to chase a multinational company indefinitely to recover money for a service that its booking intermediary failed to pay the actual provider for.

I would strongly caution anyone considering booking a rental car through Airbnb. If something goes wrong, don’t assume Airbnb will take responsibility or provide reasonable customer support.

I will not be using this service again.

Terrible! Even some accommodations "confirmed", which means multiple bookings like this, are "cancelled later on" by the host of the property, for being booked/reserved or too early or pricing to be determined, etc. etc. This is ridiculous! Really wasting my time of search the right accommodation. If it's not ready for booking, or even not available for booking, why not simply show UNAVAILABLE??!!
Having said that, some accommodations are booked successfully with free cancellation until the day before check-in, i.e. 24-hr, which is really nice if you want to secure a booking before anything better is found or you have any uncertainty in your trip planning.

I have used airbnb many time - overall great.
But beware - if you book your holiday and have to cancel, then refund will be made to your original card
If that card has been stolen/closed/expired
They will Still refund it to that card

If you ask for airbnb credit - thats Only available for 72hrs and then gets refunded to original payment card.

Absurd
Ridiculous

Would be reasonable to have the credit available at least minimum 6months to allow time to plan a new trip

Or allow alternative refund option ffs

Couldn't get ahold of host for over a week messaged on air bnb called and texted phone number multiple times with no response, used a coupon applied to my account from a previous stuffup with air bnb booking, wanted to rebook with another place as im concerned that once I get there if I have trouble I wont be able to get in contact with the host still air bnb said if I cancel ill lose my coupon I find this utterly ridiculous

I booked villa mana 888 in Bali and had no support from Airbnb about it's dreadful condition even though it was considered a luxury villa. There was loud construction noise all day, showers were broken, toilet seat fell off, aircon didn't work properly, dangerous bedroom steps, disgusting towels (I had to buy some to use), sub par bedding and the entire villa was old and rundown. And there were around 10 toxic moth balls in every bathroom and wet area. Worst experience ever for what should have been a memorable family birthday celebration.

Went to book a stay for the first time for family visiting my area from interstate, and got rejected from half a dozen places that I had tried to book due to not have any reviews from anyone yet, I can’t book anything Because I have no reviews but I can’t get any reviews because I can’t book anything without them. Absolutely horrid experience. Could not recommend this shoddy platform any less

Don't trust or use Airbnb because they are a professional scam group that defrauds customers worldwide.

Support is an absolute joke

Don’t bother if you actually need help. I raised a real health and safety issue — a doctor-documented allergic reaction plus a cleanliness problem my host admitted to in writing — and Airbnb’s “support” turned it into a circus and have not refunded me. Four different agents, none of whom read the case notes before messaging me. A senior “case manager” called me at 2:34AM, then falsely told me my case was “resolved” when I’d never accepted the offer. Every single person asked me to repeat details already on file, like the whole thing resets every time someone new picks it up. If you’re hoping for competence when something actually goes wrong, don’t count on it.

The customer service is literally the worst I have ever experienced in my life!!!
I had nearly 70 five star reviews. My account got deleted and I haven’t spoken to a human about it in depth.

They don’t care how much spend. Irrelevant

If i could i give 0 worst customer service no even speak English and worst experience as a host plenty of scammers on the platform and airbnb doesn't cover damage always find excuses

If I could give a 1* I would.
The policies in place do not protect guests one bit.
The listing we paid for DID NOT match what we were presented with. Despite photos and air BnB agreeing with us, we were down $1100 on a cancellation.
Customer service cancelled disputes as we didn’t answer the phone while sleeping in the middle of the night.
Will never book with them again.
Can’t leave a review for a cancelled property to earn future guests either so they don’t have the same issues.
Never ever ever again

OH MY DAYS!!!!Our host probably has something wrong with them.They said we disobeyed house rules and dumped trash everywhere!Though we actually cleaned and left it spotless.Even the sink was clean!I do not advise people booking hotels to use this app and it will give you a garbage review and an awful hotel!WHO MADE THIS APP?????They said IN CAPS we did not follow house rules at all, which is totally untrue!If Airbnb becomes bankrupt,it will be because of its garbage hosts!

The host explicitly refused to address critical issues, using the property's proximity to the Trevi Fountain as an excuse to ignore guest standards. The platform is allowing the host to continue to exploit a prime location while maintaining an unsafe property with fraudulent photos. I demanded that this listing be suspended immediately until the host uploads accurate photos and Airbnb verifies that the unhygienic conditions and hazards—including a broken banister—are fully corrected.

Maefox & Co, Hervey Bay, Queensland,Australia.
I recently stayed at the Oaks Appartments and had a superb holiday. The Appartment itself was very tastfully decorated
with beautiful furnishings and stylish
linen. We were also greeted with chocolate & wine upon our arrival. Attention to detail with everything in the apartment was faultless needless to say I try to get up there at least twice a year and Maefox & Co have never let me down! Keep up your brilliant work Sian.!!!

Airbnb Cared More About Deadlines Than the Condition of the Property

I stayed at an Airbnb property in Chatswood, NSW and discovered multiple sanitation and maintenance issues during the stay, including visible mould growth, moisture-related deterioration and other signs that the property had not been properly maintained.

I documented the issues with photographs and later raised them with Airbnb.

What disappointed me most was not the property itself—it was Airbnb's handling of the complaint.

Rather than conducting a meaningful assessment of whether the accommodation met reasonable standards of cleanliness and habitability, Airbnb repeatedly relied on its internal 72-hour reporting policy. The discussion became almost entirely about when I reported the issue, not whether the property was actually suitable for guests.

I provided evidence, requested escalation several times, and spent weeks trying to obtain a proper review. My case was closed while I was still disputing the outcome and I received numerous responses that appeared scripted and failed to address the substance of the complaint.

The photographs showed conditions that appeared to have developed over a long period of time, yet Airbnb seemed unwilling to investigate beyond citing policy deadlines.

Consumers reasonably expect accommodation to be clean, hygienic and properly maintained. They also expect complaints to be assessed fairly on their merits.

In my experience, Airbnb failed on both counts.

If something goes wrong during your stay, don't assume Airbnb will fairly assess the actual condition of the property. My experience suggests that procedural rules may matter more than the underlying issue.

1/5.

Company engages in false and misleading conduct. I had a nightmare of a time dealing with a last minute cancelled Airbnb, needed to threaten legal action under consumer law to get help. Told me i could leave a review of host for cancelling last minute, then refused multiple request to send me transcript of call so i could verify this claim and then denied ever saying this was the case. Just get a hotel, do not use this company.

I have been a Superhost for a long time and always tried to provide excellent accommodation and support to my guests. Unfortunately, this recent experience with Airbnb support has been extremely disappointing.

A guest booked under one name, but someone else attempted to check in. Airbnb cancelled the booking due to this issue, meaning the guest never actually stayed at my property. Despite this, I still received a one-star review.

What made this even more concerning was that the guest sent threatening private messages stating they knew where I lived and threatening to come back and do something to me, my house, or my cars. I reported this multiple times to Airbnb and expected immediate support and removal of the review.

Instead, I was passed from one support agent to another. Some agents clearly told me the review should and would be removed, but then nothing happened. I had to reopen the case multiple times and repeatedly explain the same situation over and over again.

As a host, this leaves you feeling completely unsupported, even in serious situations involving threats and safety concerns. Looking online, I can see many other hosts expressing the same frustration with Airbnb support and inconsistent handling of cases.

Very disappointing experience. After this situation, I am seriously considering focusing more on other booking platforms instead of Airbnb.

Notified Air b&b of serious fire breaches and dangers in a property we used for a family holiday. Instead of appropriate response for smoke detectors covered in plastic and broken beds etc!!! Air b&b blamed us for being busy entertaining 4 small children and the rest of their family. Not chasing up air b&b and their ludicrous complaints process !!! And chasing the non English speaking owner!!!! WHAT A JOKE