Airbnb Bewertungen 

Airbnb has become an automated, one-sided system that protects hosts and silences guests. Reviews are removed without explanation, even when they’re factual and backed by evidence. My own review was deleted, and when I appealed, I received copy-and-paste replies claiming a “specialist team” had reviewed it – clearly untrue.

When a host falsely accused me of damaging a TV, I had to involve a lawyer and send a formal legal letter just to avoid being charged for something I had video proof I didn’t do. There was no way to contact Airbnb directly to submit the lawyer’s statement – only automated forms and scripted responses.

I also once reported a safety concern through Airbnb messaging while travelling overseas without a working phone. I received an instant automated message saying the issue was “escalated,” yet no one actually replied for six hours. I waited two hours outside in the freezing cold before giving up. For a company responsible for traveller safety, that’s unacceptable.

Reading other complaints online, it’s clear this isn’t an isolated case – it’s systemic. Airbnb’s “support” is robotic, indifferent, and biased toward hosts. For a company that built its reputation on trust and community, it now feels like a faceless corporation with no accountability. Avoid Airbnb – your safety, fairness, and genuine feedback are not their priority.

As a host, i will never list my property with them again, i clearly stated all my facilities incl CCTV in common areas, thabk God i had this installed as the last guest's were the worst breaking dinner sets and glasswear, they then told me that i am ib the wrong. I urge all hosts on Airbnb find another platform as all they care about is their commission.

Airbnb changed a reservation in 30 minutes without my consent for a guest as we left towels in a dryer… approved and lost $700 as a HOST. Horrific experience.

After our first experience, we won’t be using Airbnb again. The platform is flawed and seems disproportionately biased in favor of hosts.

In our case, the host listed a property for rent during summer, but it was severely under-ventilated. With poor airflow, the temperature inside soared above 35°C, making it completely uninhabitable. We had no choice but to move to a hotel. Despite the circumstances, the host refused to issue a refund.

We were incredibly disappointed by both the property and Airbnb’s lack of support. Sadly, this was our first—and last—time using the service.

Absolutely stupid site unable to book, tried for half an hour. Gave up. Then tried to create new account same result. Went to help and get this I have to log on to get help to log on. (DUH) Site states will contact me via phone number. Never happened. Nor by email.

Booked the room and as soon as payment was made I received a message to say the amenities will be closed during outlr stay. I would never have booked if I had known this as I booked this place for the amenities. We couldn't cancel as we could only get our money back straight away if we booked through airbnb again other wise it was 5-7 days for money to go back on the card, so there was nor enough time once we checked in there was no bedding, and no towel we contacted the host and there was no answer, then contacted airbnb who got in touch with the host for them to advise that the cleaner would drop them around the next day!! Had to literally go the night with no bedding, had to sleep on top of a sofa bed with no sheet, no proper pillow except for dirty lounge pillows and no cover st all. I could not believe it. And now airbnb are ignoring my messages. Never ever again, what an awful service. I really hope this doesn't happen to other people.

Lol, the cleaning fee was higher than the "rent".

Back to hotels it is, then, mate.

I wouldn’t recommend booking Air bnb accommodation in Anna Bay, NSW Australia where some hosts enforce overly strict rules without clear communication

I am a host. It's over 2 months that they hold the payments of 3 bookings. The assistance is inefficient, inadequate, frustrating: they ask for a document that I sent them several times, and every time they ask for the same thing as if I didn't send it. I think this service is managed by A.I. But beyond them there is an Artificial Insanity. I say this because don't want to think to a worse reason: holding the money you manage on behalf of someone else in my country is a crime

On Mon 3/3/25 I accidently accepted a guest booking for THAT day, for a month long stay. Straight away I messaged the guest asking him to submit a change request for the future date I thought I was accepting. He didn't reply, & as the booking was for THAT day, I rang AirBNB to cancel the booking. AirBNB have a policy that if Owner cancels of day of stay, they charge owners account 50%. I asked Airbnb to waive this fee as the booking was only made a couple of hours earlier (& there was also a family emergency which I won't detail here). They refused to waive fee, charged me $4k, despite the guest not having paid any $ yet & despite booking only being made 2 hrs earlier. Pretty scary if you make this mistake. Will remove my listing from AirBnb.

After my recent SHOCKING and UNFAIR experience with Airbnb I strongly advise caution if booking with them, but if you do choose to book with Airbnb, please protect yourself: PHOTOGRAPH EVERYTHING upon ARRIVAL and DEPARTURE to avoid false accusations. Otherwise, you may find yourself in my situation—paying for claims made by a host that you never caused, with no recourse.
I was wrongly accused of damaging a sofa bed and stealing childrens toys (my children are adults). Claims conveniently made by the host on the last day it is possible to leave a review on airbnb. The host had made no attempt to contact me at any time even though she had my mobile number and we had communicated about problems with the accomodation during my stay.

Despite my clear denial, and without a shred of evidence, Airbnb still went ahead and charged me a significant sum even after I expressly stated in writing I did not authorise them to deduct any funds from my account and no explanation provided from the review to her claim that addressed any of the lengthy details I had to provide that clearly detailed events that raised questions over the authenticity of the claim made by the host.

I never authorisd them to keep my credit card details, yet they withdrew the money anyway. When I requested a review, they dismissed my concerns, stating I had "no proof" I didn't do it—an impossible standard to meet for something that NEVER HAPPENED. Meanwhile, the Host also had no proof and the property was booked by other guests immediately after my stay.

Why pay $100 for a nice hotel room when you can pay $100 for an ugly room in Airbnb instead!
The customer service is also awful.
You can feel in every bit of the Airbnb experience they only care about money.

ADDRESS OF SAFETY CONCERN:
239 ANNETTS PDE, MOSSY POINT NSW 2537

I just reported to Airbnb that the owner of the house we were renting (239 Annetts Pde, Mossy Point) entered the property without permission asking to come inside and look for something.

Airbnb's repsonse was unless you can prove he entered the property there is nothing they can do.

What an appauling response from Airbnb as he ruined our holiday, got away with it and will now think he can do this to other guests.

Totally Disappointed with Airbnb – No Refund Despite Not Staying

We’re a family with three small kids, on our one holiday of the year, and we feel completely scammed. We booked an entire property, but what we got was part of a property that wasn’t separated from the main house as promised.

We didn’t even stay at the property, yet Airbnb refuses to refund us, which makes no sense. The service has been horrible, with no meaningful support or resolution. This experience has completely destroyed our trust in Airbnb.

I was given an Airbnb gift card purchased in New Zealand for $500. When I tried to redeem it in Australia, where I reside, I received an error message stating, "This can only be redeemed in NZ."

I contacted Airbnb support and initially spoke with Muhammad, who assured me that the issue would be escalated to the relevant department so the gift card could be redeemed in Australia. However, he couldn’t provide a timeline for resolution, so I requested to speak with a supervisor.

The supervisor, Shahenssah, contradicted Muhammad and firmly stated that the gift card could only be used in NZ, with no possibility of it being redeemed elsewhere. When I asked for a refund, Shahenssah outright refused.

At the time the gift card was purchased in NZ, the purchaser was never informed that it could only be used there. This is clearly misleading and amounts to misrepresentation. Now, $500 has essentially gone down the drain.

This experience has left me incredibly frustrated and disappointed. I’ll never use Airbnb again. If you’re considering purchasing a gift card, beware of their restrictive and unclear policies.

I have had bad experience with air bnb, I was processing a booking of $1,960 which gone up to 3,930, when I sent the host a message which was read by Airbnb, the answer was that the cost changes on demand which wasn’t my problem as I was in the middle of processing the payment.
What unfair is that you can only contact the host once, if you have another enquiry, you have to setup a payment method before respond to him, and the reply tab gets replaced with “request to book” which if it reaches him, the payment gets debited from your card,
Bottom line is, you can’t contact the host unless you pay.
Proof uploaded.

Je suis chez un host Airbnb, pas moyen de dormir, bruit, lumière. Appartement qui devrait être interdit à la location.
Airbnb pas bon

Warning to Fellow Hosts: I recently had guests who caused significant damage to my property and forced me to cancel the next booking. Despite providing Airbnb with all necessary documentation, including photos with time/dates on them, as well as invoices, they declined to reimburse me for the loss of rent and issued only $97 to repair a bench top.

Nikki S from Airbnb's AirCover team continuously sent generic response that was clearly cut and paste.
This experience has made me question whether hosts can truly rely on Airbnb’s support in protecting our properties. I urge other hosts to consider this when using the platform.

If there were 0 stars thats what they would get. Host did not fully describe the premises so Nicolas in Seminyak definitely misdescribes. Immediately upon arriving I saw the place was not suitable and advised Nicolas I had to check out and could not stay. I had to book a hotel elsewhere and asked Airbnb for a refund. They went through the rigmarole of asking the host who obviously refused. Thats where it stops for Airbnb. They wont do anything past that to protect them getting more fees from the host. I lost over $500 due to no fault of my own. I have deleted airbnb account and will never use them again. I suggest you do the same

Airbnb are an unsafe platform. I was shouted at and threatened by my host, whose house was dirty, grimy and amenities unusable. They ignored my safety request and did not offer me an alternative place to stay, after having to flee in terror. They also seem to be taking the host’s side and allowing them to decide on my refund. UNSAFE PLATFORM - you will loose money and your life and possessions with be under threat and they will do nothing. Save yourself the hassle and book a hotel.