Airbnb Bewertungen 

Booked accommodation where the host had fraudulently misrepresented the property by posting false photos. Airbnb CS refused to remedy situation and even sunk so low as to refuse to provide the local Australian entity's details for service of court documents. CS are based in a third-world country and simply click boilerplate phrases to paste in to almost any response.

I wish to give minus 5stars to be truthful. I've used Air for many years and had not one bad review, ever. Ive been a Superhost and still not one bad review ever.
We unfortunately booked Beach house in Beachmere Luke was not honest about the condition of his property to which I quickly reported to him, he was rude and uncaring. We were near the beach but in a bad part of a suburban neighbourhood. One Air conditioned bedroom, all the rest were old fans that were loud and wonky. The blinds were terribly old and banged against the windows when the fan was on. The toilet seat was 2 sizes too small and therefore slid from left to right. The beds- I've slept on more comfortable concrete! All of the beds. The cooking utensils were putrid, unusable. There were many discrepancies in his Air post. After notifying Air after our departure they didn't care! Luke put a review up about me which was defamatory, fabricated, and so very Untrue. I advised Air we have proof and 5 guests to verify but Air won't remove his slanderous review.
Please, do not ever Ever book here, this man is dishonest, a scammer and fraudulent. I will be pressing charges. #beachmere beach house Luke is the rotten host. Avoid this place!

I wish I could give 0 stars. So appalled by my experience with Airbnb Australia. They didn't make it clear there would be extra charges for a date change and when I tried to talk to them about it they handled it SO poorly. I asked for proof and they failed to provide any. I spoke to 9 different people because I kept getting passed off or ignored and had conversations deleted before a resolution had been reached. It was 3 weeks of me having to follow up and chase answers. They called me at 2:30am and 6:30am and called me by the incorrect name. Also quite hard to understand some of them as they had thick accents. There was no sympathy and no apology for how badly they handled it and they did not offer anything to compensate for wating my time.

Be very careful booking through Airbnb. I have just been caught out where the host is actually a realestate agent and the night before our booking I was supposed to sign up to a completely different set of terms and conditions outside of Airbnb and provide my credit card details to cover any any perceived damages including $50 for a dirty BBQ!!!! And Airbnb is saying that this is ok. Terribly disappointing

This company has to be the worst one I have ever used to book accommodation. If you have any problems these ppl will do anything not to give your money back. Look at the reviews as there are thousands of negative comments on the websites everywhere.

I have had only good experiences with Air Bnb. Have not had below par accom in many years of booking with them. They have been prompt and helpful with refunds when I have had to cancel a stay. Their app is fantastic as it summarises your itinerary and accom details plus the message service is really helpful.

I've used airbnb for many years but it's becoming increasingly geared towards hosts - the most recent of which me agreeing with a host to cancel for a refund despite this not being in the terms. I cancelled, the host had someone else take my spot and airbnb then told me it's up to the host whether they honour it. They did give me some, but not the full amount and profited from more than 1.5x the revenue for those days. Having spent thousands of dollars on stays over the years I've personally had enough.

We booked an apartment is Brisbane and received a confirmation email showing the reservation had been booked. However the day before our group was due to travel we checked our account and could not see the Trip. We then called Support who claimed the reservation had been cancelled due to a billing issue.

I find this ridiculous as we were not contacted by either the Hosts or anyone at Airbnb to resolve an issue with payment or to inform us there was an issue at all.

If we had not checked on this reservation our group would have arrived in Brisbane and been stranded with no accommodation due to the complete lack of courtesy and professionalism displayed by the Hosts and Airbnb.

The person from Support was entirely unhelpful and unsympathetic to the fact that our group was now 1 day away from travelling an have been left to book new accommodation at the last minute which also means we will be paying significantly more than what we would have paid for this booking.

I stayed at an Airbnb in Albury on the labour day weekend. I put up an honest review but the part about the filthy windows was omitted. After numerous on line chats and phone calls this week, thought it was all sorted out. But no , review was still the same. It’s like Airbnb don’t want negative reviews . Windows were disgusting and the couch was very dirty. Rest of house was good. All the reviews for this place were excellent. I’m sure other guests would have supplied same information. But nothing on there. Not sure if the host can delete bad reviews.
Very disappointed in Airbnb.

Not our first negative experience with AirBNB where we have received limited to no satisfactory outcome.
Took my 83 year old Mother to visit my son and daughter-in-law on the Gold Coast for the weekend.
Booked two nights (Fri/Sat) in Surfers Paradise with host Lisa. Property was advertised as "Luxury apartment with ocean & hinterland views". We read the reviews; all reviews indicated that the host's advertisement of the property was accurate.
The only accuracy turned out to be the views.
First red flag was the challenges encountered checking-in. Had to prove to host that we had requested and been granted an earlier check-in (than 4pm).
Second red flag was the smell of the apartment; it reeked of mould. All the linen, bedding, pillows (that were usable) and towels were permeated by the smell of mould. Much of the bed linen was dirty, marked and stained - including mattress protectors.
Cockroaches in the dishwasher; months of lint built up in the clothes dryer filter. The lounge in the living room was so badly stained and marked we were reluctant to sit on it. The throw rug (used to cover the worst of the stains) and the throw cushions were dirty, pilled and damaged. We wasted our own holiday time washing/drying linen just so we could sleep between clean sheets!
Every aspect of this apartment was filthy dirty.
We communicated with the host. She offered an additional clean (during our stay) or suggested we go elsewhere (where, I ask?). We provided images evidencing our complaints. She was appreciative and offered to pursue a refund on our behalf. Not surprisingly, no refund was actioned and she ceased communication with us. We had to pursue Airbnb ourselves. Their "Resolution Centre" deemed that we were entitled to a $174.40 refund from $715.13 payment.
That's it for us - we are done with Airbnb!

I cancelled my trips to the North Island of NZ because of the problems there. Airbnb would only refund to the account that initially paid for the accommodation even though I told them that I shut the account down two months ago. They wouldn't tell me where the money financial institutions rejected goes. I am out of pocket and they don't seem to care at all.

I entrusted my property to a host and I have encountered so many problems. Air Bnb are very difficult to talk to .They have hidden policies and you never know from day to day if your property is even going to be on the platform. They are uncaring and ruthless.

We have entrusted airbnb with our money only to find they misrepresented their integrity and professionalism. They claim to provide aircover free with every booking which they say is protection for guests against listing inaccuracies- yet they forwarded our $2500 to a host who listed their property as “entire home” when it was only 3 bedrooms and a bathroom. We couldn’t stay, as we required a kitchen or at least a refrigerator (which was not provided) made all the recommended complaints and airbnb released out money $2500 to the host anyway. We were forced to pay for alternative accommodation- and that host kept our money given to her by airbnb / including the $185 cleaning fee.

Very unprofessional in their mediation of this situation and totally bias towards the host - who was a first time host and obviously I’ll informed on how to list her property.

I’m now forced to seek my own legal representation to get my money back from the unprofessional and misleading organisation that is Airbnb. When asked about aircover, the company representative said it was merely a term they used to describe their complaints process. Which in our experience is simply their customer service staff making poor judgment calls to cover their own system failures that allow money to be transferred without due process, in the event of a false and misleading listing that lead to a loss of $2500 for us.

Horrible experience with airbnb.
Had a host cancel a booking within 12 hours of our flight the location we were travelling to, no accom left at such late notice in the location to book. Little to no care from Air BnB support, who offered very little in resolving the issue. I made a mistake made when booking accom that was over an hour from our original location. From booking to cancellation it was 3 minutes. Difficult interactions with host and Air BNB support to resolve the issue. Both the host and Air BnB showed no good will, no compassion, no support, it was clear that they only cared about $$$. From now I will be sticking with hotels etc as they end up being cheaper with better customer service.

What happened to us with kuta (Bali) accommodation booking shouldn’t happen to anybody else. We booked this accommodation months ago after carefully checking the location, price and amenities and on the day we are about to use the accommodation we get to know it’s a fraud!! That host doesn’t own the property anymore!! How am I supposed to know, if hosting platform itself doesn’t know!!?? Airbnb has been around for over a decade now, you can’t take care of minimum security features!!!?? Can’t you verify the host genuinity better? Think from customer’s position! You go stand in front of villa u booked only to find out you don’t have a booking, where are you supposed to go? With two kids by your side !!?? And your service was even worst! Even under such critical conditions, you took your own over half day time to sort things out? Where should we go? Stand in hot sun n sweat while you sit in AC and sort things out? And the resolution is even worse! For 59$ additional fund what do you expect us to get? We paid another 500$ out of pocket to book a new accommodation! If I wanted to spend 1000$ for accommodation, I would have done that earlier itself ! Just because you dint do your job rite, dint verify the genuinity of the host you let host property on your website we went through all these plight !
Your security, service, resolution everything sucked! And we had to suffer real bad between our dream holidays !

I am an Airbnb super host in Brisbane Australia. I've always chosen to book only 5 star rated super hosts with a flexible or moderate cancellation policy. We've travelled the world using Airbnb accommodation, by making these sensible choices we've never once had any issues. If you choose to select a non super host, make sure you read their reviews as they may be new to the platform and check their cancellation policy. Try to avoid the hosts with strict or super strict cancellation policies. Regards Tony and Jane

We are a victim of travel issue last night from our host who cancelled our booking a day before we started our accomodation because of issue in the house. We payed nearly $500 extra just to get another accomodation because its school holiday, this is on top of airbnb aircover, it didn’t do much. So meaning, if you are booked on airbnb, on peak season, even not your fault, you need to pay additional money to get not even an equivalent accomodation. We booked 2 bedroom unit, got cancelled, we git 1 bedroom house nearly 700 dollars plus more because of peak season. They didn’t do alternative accomodation which is written in their airbnb rules 4.2 guest rights.

As an owner and host this platform does not offer good customer service either as a renter or host.
Find another platform
VBRO better more professional, protection for hosts

Just like the reviews below these greedy people took 50% of our booking plus $369 "admin" fee when we had to cancel due to the Syney lockdown. We live in Sydney and though we were playing safe! As previous reviews state they just hide behind a cancellation policy which ignores sporadic lockdowns and they pass the buck between company and host. We asked for another date and were refused too, disgusting! Yes bye bye Airbnb, never again !!!

If I could give zero I would. I booked 'The Gem' in Jindabyne for a family ski trip and paid a deposit. A couple of weeks before we were to go there it became clear that Covid restrictions would prevent us from going, so I cancelled before the final payment was due. I queried the Host on refunds and was told we would definately get a 50% refund. That refund never came! Airbnb were completely useless, just deferring everything back to the Host. The Host said it was nothing to do with her and kept saying we would get 50% back. We were referred to the Terms (not read in total prior to booking and I doubt many do) which said that there is an exemption from refunds as a result of Covid closures???????? After a lot of digging it is clear that the refund policy is entirely with the Host and in our case she continually deferred and blamed Airbnb. I would recommend that you not book either through Airbnb or 'The Gem' in Jindabyne.