Representative not patient enough with question and advise. Dangerous thing to run out of AED heartsine adult pack. Back order out September and other agent said next February. But life and death use... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The return process is taking a bit long however the team of helpers are friendly and respectful. We reordered and got what we needed only the return process is taking longer than expected. Otherwise,... Mehr ansehen
They were extremely helpful during the order process. However, I had to submit our sales tax exemption form twice to the same email address. Then, for some unknown reason, it was 10 days before the... Mehr ansehen
THANKS SO MUCH FOR THE REMINDER TO PURCHASE NEW PRODUCTS THAT HAVE EXPIRED. ORDERING WAS VERY EASY.
Unternehmensdetails
Vom Unternehmen geschrieben
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Vom Unternehmen geschrieben
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Kontaktinformationen
5000 Tuttle Crossing Boulevard, 43016, Dublin, Vereinigte Staaten
- 800-544-0004
- marketing@aed.com
- www.aed.com
3.8
Gut
1721 Bewertungen
Hat 78 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I bought the CPR/AED class
I bought the CPR/AED class, and it went straight to an error page, with no conformation if the purchase went through. So I then completed the order again, and the same thing happened.
21. Oktober 2025
Antwort von AED.com
Hi Kaci! We apologize for the difficulty you are having with your purchase! Please reach out to our customer care team directly at help@aed.com, and we'll be happy to ensure that your confirmation for your order went through.
Products were easy to find
Products were easy to find. Free shipping for our order was important.
17. Oktober 2025
Antwort von AED.com
Hi Eileen! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Easy process
16. Oktober 2025
Antwort von AED.com
Hi Ronald! Efficiency is key! Thanks for choosing us and for your great feedback.
Antwort von AED.com
Hi there! We work hard to create a smooth browsing experience. Thanks for your review!
Getting my tax exemption certificate to…
Getting my tax exemption certificate to go through was a bit of a problem originally, but otherwise it has been a very positive experience. Also, it comes in a pretty timely manner.
16. Oktober 2025
Antwort von AED.com
Hi Denece! Thank you for sharing your experience! We’re glad to hear that everything went smoothly once the tax exemption certificate issue was resolved and that your order arrived in a timely manner. We appreciate your patience during that initial setup and are happy to know your overall experience has been positive. If you ever need assistance with future orders or updates to your account, please feel free to reach us at help@aed.com -- we’re always here to help!
Battery was one year old
You sent us an AED battery that's been on the shelf for a year (date on the battery was 10/12/2024). These batteries are expensive and have a strict life of 5 years. At $495 for the battery, it was the equivalent of throwing away $100. Not impressed or pleased!
1. Oktober 2025
Antwort von AED.com
Hi Andrew! Thank you for bringing this to our attention, and we sincerely apologize for the issue with your AED battery. We understand how important it is to receive a fresh, long-lasting battery, especially given the cost and critical nature of AED maintenance. This is not the experience we want for our customers. Please contact our customer service team at help@aed.com with your order details so we can make this right. We truly appreciate your patience and the opportunity to correct this.
I tried placing my online order for 2…
I tried placing my online order for 2 days with no luck. Then I chatted, and was told to call in and choose opt. 2. When I got an agent on the phone, which was very quick, as soon as was done explaining what was going on, my order went through. Very frustrating!
15. Oktober 2025
Antwort von AED.com
Hi Phyllis! Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered. We’re glad to hear that our phone team was able to get your order processed quickly, but we understand that having to navigate multiple steps to complete a purchase shouldn’t be necessary. Your feedback is extremely helpful, and we’re working to improve our online ordering process so it’s faster and easier for all customers.
Poor customer service for our…
Poor customer service for our tax-exempt organization. We ended up cancelling our order due to the frustration and hassle. Consider looking elsewhere for a seamless purchasing experience.
1. Oktober 2025
Antwort von AED.com
Hi Paul! Thank you for your feedback, and we’re very sorry for the frustration you experienced. We strive to make the ordering process smooth for all customers, including tax-exempt organizations, and it’s disappointing to hear we fell short. Your experience highlights areas where we need to improve, and we truly appreciate you bringing this to our attention. If you’d like, our customer service team would be happy to assist in resolving any outstanding issues or help streamline future orders. Please contact us at help@aed.com.
Your website is horrible for such a…
Your website is horrible for such a major company. I need a replacement battery for my Defibrillator and I included every single number on the back of my original battery in the search bar...and it didn't find it! You need to follow Amazon. Make it simple! After spending over 30 minutes trying different numbers on the battery, I called. After waiting on line for 1 hour and 35 minutes, I hung up. What type of company puts people on hold for that length of time in today's environment? I went on ChaptGPT and ask: Where can I purchase a Philips defibrillator battery"? And it showed where to buy. I would never recommend anyone to purchase your defibrillator because of this experience! I surely can't be the only one who has experienced this issue.
14. Oktober 2025
Antwort von AED.com
Hi Ron! Thank you for taking the time to share your experience — we’re truly sorry for the frustration you encountered. We understand how important it is to quickly find the right replacement battery, and we’re disappointed to hear that our website and phone wait times made this process difficult. Your feedback is extremely valuable, and we’re actively working on improving both our online search functionality and customer support response times to better serve our customers. We’d like to make this right — please reach out to our customer service team at help@aed.com so we can help you locate the exact battery you need and ensure your order is handled promptly.
Antwort von AED.com
Hi Rudy! Awesome! We’re glad we could make things simple for you.
Antwort von AED.com
Hi Donald! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Easy to find items I needed to replace.
14. Oktober 2025
Antwort von AED.com
Hi Lori! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
I found the items I needed.
I found the items I needed.
They were shipped very quickly and received quickly.
I had a great experience.
25. September 2025
Antwort von AED.com
Hi Linda! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
I MAY have placed an order? Yes I did!
I placed an order, received notification that my credit card had been charged through PayPal, and at the same time, got an ERROR message from AED - which I submitted. I received a reply within a day and WOW, received my order on the 2nd day!!! Very satisfied after a moment of confusion.
12. Oktober 2025
Antwort von AED.com
Hi MicBeth! Thank you for reaching out and sharing your experience — we’re very sorry for the confusion. It sounds like your order may have encountered a processing error, even though the PayPal charge went through. Please contact our customer service team at help@aed.com with your name or transaction details, and we’ll locate your order right away to confirm its status and make sure everything is resolved. We truly appreciate your patience and the opportunity to make this right.
Easy to renew
13. Oktober 2025
Antwort von AED.com
Hi Gordon! We strive to keep things quick and seamless—glad we hit the mark for you!
Antwort von AED.com
Hi Cami! Happy to hear it was quick and easy for you! We appreciate your review.
easy enough
The website was easy to navigate. Finding brand name products was also easy. The website gives minimal information about the product(s) (replacement pads for AED). I had to dig through paperwork to find if items on the website fit the AED. It would be easier if it was listed on the website.
12. Oktober 2025
Antwort von AED.com
Hi there! Thank you for your thoughtful feedback and for sharing your experience! We’re glad to hear you found the website easy to navigate and appreciated the selection of brand-name products. We understand how important clear product information is, especially when ordering AED replacement parts. Your suggestion to include compatibility details directly on the product page is an excellent one — we’re actively working to improve our listings to make that information easier to find. We really appreciate your input and your trust in us for your AED needs!
Told my device would be shipped a week…
Told my device would be shipped a week ago via fedex.
Not received
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von AED.com
Hi Jill! Thank you for bringing this to our attention. We’re sorry your device hasn’t arrived yet and understand how frustrating that can be. Sometimes carrier delays can occur, but we’d be happy to look into this right away. Please contact our customer service team at help@aed.com with your order number so we can check the FedEx tracking details and ensure your device is on its way.
Antwort von AED.com
Hi Ted! We strive to keep things quick and seamless—glad we hit the mark for you!
Antwort von AED.com
Hi Lisa! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
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