Accord Mortgages Bewertungen 

1'025
•
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Simon is a fantastic BDM, there was a hiccup near completion and he took ownership and sorted everything with no fuss. You are very lucky to have him. I also like that your underwriters are contacta... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The worst offset mortgage - don't do it You can't see the benefit online and you either have to ring and ask the team to manually add up all of the interest you have benefitted from. Or you need to l... Mehr ansehen

Bewertet mit 5 von 5 Sternen

It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The whole process with Accord was very smooth from the advisor that I spoke to initially with some pre application questions right through to completion. Everyone that I have spoken to has been very f... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hypothekengeber
  2. auch in
  3. Finanzinstitut

Vom Unternehmen geschrieben

Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

1025 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(1'025)

169 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Another great Experience

Another great Experience
Handled the case quickly, understood the clients income and didn't request or ask for unnecessarily information.
The added hamper to the clients is a great touch too.

16. Dezember 2025
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Antwort von Accord Mortgages

We're happy to hear that the process was quick and efficient. It's great to know that our team ensured a smooth experience and that the gesture was appreciated. Thanks for your feedback.

Bewertet mit 5 von 5 Sternen

last minute change on the application…

last minute change on the application meant it had to be resubmitted to add another applicant to an offer that had already been issued. new app was resubmitted on the Friday and then old paperwork was cross-referenced with new and it had offered by the following Tuesday. great service just when it was needed.

2. Dezember 2025
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Antwort von Accord Mortgages

We're happy to hear that we could provide great service during your time of need. We appreciate you sharing your experience with us, and we are so glad we could efficiently process the resubmitted application.

Bewertet mit 5 von 5 Sternen

Thank you Accord

I placed a residential mortgage with Accord recently and I'm very impressed at how easy their portal was to use and how smooth the whole process was. I was kept informed every step of the way and the broker team were all very professional and polite when I rang them. A special thanks to you all and also to my BDM Samantha Thomas, who has been supportive and knowledgeable with regard to my queries. Overall really pleased with the service and just to add as well that I love the "The Growth Series Podcast" as well, I listen to them and as a broker, its really good to listen to the episodes and they are just great.

25. November 2025
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Antwort von Accord Mortgages

We're happy to hear that you found the mortgage process smooth and the portal easy to use. It's great to know our team's professionalism and support were helpful, and that you enjoy our Podcasts.

Bewertet mit 5 von 5 Sternen

I am a mortgage adviser and every time…

I am a mortgage adviser and every time I deal with Accord I always find a listening ear. Very helpful customer service and flexible within reason underwriters

1. September 2025
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Antwort von Accord Mortgages

We're happy to hear that you find our customer service helpful and our underwriters flexible. We appreciate your positive feedback. Thank you.

Bewertet mit 5 von 5 Sternen

Brilliant service from all the team

Brilliant service from all the team.

Great products
Great service.

Thanks for being one of the best lenders out there.

25. November 2025
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Antwort von Accord Mortgages

We're happy to hear that you had such a positive experience with our team and products! We appreciate your kind words.

Bewertet mit 5 von 5 Sternen

First Class service

Excellent personal service with easy communication

18. November 2025
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Antwort von Accord Mortgages

We're happy to hear that you found our service and communication excellent. Thank you for your positive feedback!

Bewertet mit 5 von 5 Sternen

Helpful pre application support / easy…

Helpful pre application support / easy system to use to key applications / great initiative products that help clients / dedicated underwriter contact is invaluable

25. November 2025
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Antwort von Accord Mortgages

We're happy to hear that our pre-application support and user-friendly system were helpful. Thanks for your positive feedback!

Bewertet mit 5 von 5 Sternen

Ability to understand client scenario…

Ability to understand client scenario and what they are trying to achieve.
Discussed on the phone with the underwriter and it went through.

11. November 2025
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Antwort von Accord Mortgages

Thank you for taking the time to leave us a review. We are please we were able to help you and your client.

Bewertet mit 5 von 5 Sternen

Great lender

Great lender, supported from beginning to end.

11. November 2025
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Antwort von Accord Mortgages

Thank you so much for taking the time to leave us a review. We are pleased to hear you felt so supported during the process.

Bewertet mit 5 von 5 Sternen

I love dealing with Accord

I love dealing with Accord. Their live underwriting is second to none and as long as they are in the file at the same time as you, you can underwrite the case together to get it agreed in a day. They have a flexible lending policy and their affordability calculator is one of the best. I have no hesitation in recommending Accord Mortgages.

18. November 2025
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Antwort von Accord Mortgages

We appreciate you recommending our services! It's great to hear that you value our live underwriting and flexible lending policy. We're happy that our affordability calculator meets your needs and helps you secure agreements quickly.

Bewertet mit 5 von 5 Sternen

Great service from AIP to completion

Great service from AIP to completion! Thank you

18. November 2025
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Antwort von Accord Mortgages

We're glad you had a great experience with our service from beginning to end. Thank you for your positive feedback; we appreciate it!

Bewertet mit 5 von 5 Sternen

5 Star service

From the outset I spoke with an underwriter
huge thank you, his knowledge help and understanding was 5 star plus. Between us we have made our mutual clients Dreams come true.
Accord underwriters nothing is ever to much trouble excellent service thank you

18. November 2025
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Antwort von Accord Mortgages

We're happy to hear that the underwriter's expertise and support helped achieve your clients' goals. We appreciate you acknowledging our team's dedication to providing excellent service and going the extra mile.

Bewertet mit 5 von 5 Sternen

Excellent service throughout

Excellent service throughout. Special mention to my BDM, Jordan Craven, absolutely superb from start to finish.

Thank you.

18. November 2025
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Antwort von Accord Mortgages

We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that you were impressed with our service. I have passed on your comments to Jordan. Thank you!

Bewertet mit 5 von 5 Sternen

Amazing Accord

Accord are a great lender who really listen to the background and offer a flexible approach. Product range for First time buyers and limited deposit is a real benefit. Keep up the amazing work in product innovation, friendly team and professional. Really easy to business and feel confident recommending knowing customer service is high.

18. November 2025
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Antwort von Accord Mortgages

We're happy to hear that you had a positive experience. It's great to know that you value our flexible approach and product range for first-time buyers. We appreciate your kind words regarding our team and customer service. Thank you for the recommendation!

Bewertet mit 1 von 5 Sternen

I am writing to express my serious…

I am writing to express my serious concern regarding the fact that, despite being a customer for five years, I have never been able to access my online account. I have contacted your customer service team on multiple occasions, yet the issue remains unresolved.

This prolonged lack of access is unacceptable and has now begun to impact my financial planning. Unless this matter is resolved as a priority, I will be compelled to remortgage my property with an alternative finance provider.

I request your immediate attention and a prompt resolution to this ongoing issue.

Quick update...nothing happend. Where is the request?

12. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Accord Mortgages

We appreciate you bringing this to our attention. We are very sorry you've been unable to access your account for so long and that previous attempts to resolve this have been unsuccessful. I have sent you a request privately to provide some further details so I can locate your account and try to resolve this promptly for you.

The request was sent on the 17th November, I am sorry if you did not receive this. Please could you send me your details to accordoperations@ybs.co.uk and I will look into this for you. Thank you

Bewertet mit 5 von 5 Sternen

Fast efficient service

Fast efficient service. Easy to get hold off and underwriters contact you if they need something or if they have any questions which speeds up the mortgage application process.

4. November 2025
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Antwort von Accord Mortgages

We're happy to hear that you found our service fast and efficient. We appreciate your feedback regarding our team's proactive communication, which helps to streamline the mortgage application process.

Bewertet mit 5 von 5 Sternen

swift and always great to deal with…

swift and always great to deal with you and deliver the best customer outcome always for me thank you .

11. November 2025
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Antwort von Accord Mortgages

It is wonderful to know we delivered a great customer outcome for you. Thank you for your positive feedback.

Bewertet mit 1 von 5 Sternen

Shocking, soul destroying and embarrassing!

I The whole process of porting a deal was just awful, I don't think I have encountered anything as bad when trying to port! It was shocking. Not a good experience at all. Shame as some of the underwriters I have delt with in the past have been helpful.

4. November 2025
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Antwort von Accord Mortgages

We're very sorry this is not the experience we want you to have. We appreciate your feedback and will look into how we can improve.

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