Yorkshire Building Society Bewertungen 10’046

Very easy to set up and review account on line but MOST importantly you have a branch in Norwich I can visit if problems arise.

The staff were very friendly and helpful in all aspects.

I was very pleased with the first rate service I received from Helen in particular at the Malton branch whilst opening an ISA for my 90 year old mother using P.O.A.
Despite not having an appointment I was provided with the documentation to complete at the time so speeding up the process.
I phoned the YBS head office yesterday & despite being cut off once my call connected to a diligent employee called Chelsea who phoned me back to save me going through the system again. Chelsea contacted two different departments to confirm the progress of both ISA’s.
I was fully updated today by Chelsea of the progress of both accounts. What a fabulous service!
Well done YBS for having such conscientious & diligent staff 👏👏

I applied for a mortgage online after submitting a decision in principle. The online process I found really simple and stress free. The issues started when I finished the application and waited for a response.
I am a first time buyer, buying a flat on my own, my friend recommended YBS as she had used them for years and stated they were great.
The communication from YBS was absolutely shocking, to begin with I would get lengthy emails with signatures at the end, as the process went on, I would get a sentence back. No "Hello" or signing it off with a name, just a sentence.
I had enough for a 85% LTV but was told I would have to pick a 90% product, I argued this for about a week before giving in and agreeing. When it came to picking a product the link they sent me stated I was in fact at 85%?!
Nothing made any sense with them, I had friends reading every email on my behalf to ensure I wasn't the crazy one.
In the end I have said just close the application and I will go elsewhere, I now have an appointment with another bank next week which was all sorted in one day. They have already been way more helpful than YBS and that is through TWO emails not Twenty.

AVOID!!!

Seen within just a few minutes without having to make an appointment for a later date. Friendly yet professional staff and everything explained to me.

Very good staff very helpful glad the office is still open

The member of staff was very helpful and patient when I realised I was missing paperwork to open an Isa. I was able to return home to collect the paperwork and return to the office to complete the paperwork.

It was nice to deal with a real person in your branch rather than doing things online or over the phone. The staff were efficient and helpful, while remaining impartial.

Simple and straightforward ISA transfer from start to finish

Great service from a lovely lady that handled my application for a cash ISA.

Clear concise info friendly service cant fault it

I found Laura a friendly, respectful & polite adviser who kept to the appointment time. Gave me a rundown on ISA’s availability & rates, opened my account without problems or fuss, & gave me every assistance I needed.

Personal, friendly but professional staff.

Clunky onboarding and management experience, but the savings yields are good and it’s a building society so very transparent. Do your research.

Agent was very informative. Nice gentleman.

Happy staff dealt with my query with no problems and no fuss

I have enjoyed EVERY visit to my local branch in Lowestoft. Every member of staff is very compassionate
and very much appreciated by this very old disabled, totally deaf and partially blind old woman with mobility problems as well. God Bless U all.

There was a problem setting up my online account, partly caused by another bank, which was resolved very effectively.
Very pleased with the outcome.