1A Auto  Bewertungen 1’517

My service representative went above and beyond fixing a problem that was niether A1 Auto or my making. Thank you very much.

Comprado coche y poco onesto con su estado, no cmpreis sin revisar.

50/50 chance on your part being defective, even on hardware parts. Return policy isn't customer friendly, I lost money with this company. Videos are good but the parts not so much. Save your money trust me.

parts coil pack went out after 7k miles, says I have never used my email so cant even use their "lifetime warranty", just go buy OEM don't waste 130 like me

I had a great experience with ordering my actual part for my vehicle & Customer service was great.

Quick and easy return even though this return was due to my mistake.

Great prices and customer service is top notch

I have been purchasing parts from a1auto for many years, and have never had a complaint or concern until now. I purchased a ball joint for my mercury 2002 grand marquis in 2022 , but did not get around to changing them until this year 2025. After replacing the ball joint on the passenger side using my ball joint press it finally seated. After starting to press the ball joint on the drivers side and removing my press the joint was loose and i could move it with my hand. I checked the packaging and found the numbers were different. The one that fix perfectly was a PSA66096 which was on the passenger side. The one on the drivers side was a PSA66024 which was suppose to be the number for that model car was the one that was loose. I ended up using a thin piece of sheet metal in order to get it to seat. I ordered a replacement PSA66024 and found that one did not fit. I was getting ready to send the old part back when i found out i would have to pay for shipping. I don't know what happen but just letting you know that things can go wrong down the line. Note! No front end parts had ever been replaced on this car.

My part (alternator) went bad after 105 days, and they would not refund me. They say they will only replace the defective part, which I do not need now because I had it replaced AGAIN (at my cost, of course, they don't consider that) by a different brand since I did not have the time to wait for another delivery. If they do not stand behind the products they sell, I would not recommend buying anything from this company!!!

Although, I have had problems with a part I ordered, this was do to rough handling during the shipping not 1A Auto. 1A Auto's customer service has been great in handling my refund. I continue to do business with 1A Auto because of the quality of the parts and the customer service.

Great over the phone experience, employee was knowledgeable and polite 💯

2006 Dodge Ram Mega Cab 5.7 Engine.
Fuel pump purchased in early 2024.
Fuel pump installed in May 2024. Removed bed of truck to install the pump. The fuel quit pumping fuel in February 2025 about 1/2 mile from my home, although the fuel gauge continued to work. A new fuel pump was sent out and arrived promptly. On 3/29/25, I removed the bed of the truck to install the replacement fuel pump under warranty. upon installation, I checked to verify it was pumping fuel, but to confirm the fuel gauge was working. After re-installing the bed of the truck, I realized the fuel gauge was not working! (This was saturday evening) 1aauto office staff would not return to work till the following Monday. On 3/31/25, I removed the bed of the truck again to verify the gauge arm was moving freely. It was. I check the operation of the fuel gauge with the pump out of the tank. It did not move from empty. I took the defective fuel pump (non-pumper) I had previously removed due to not pumping fuel and plugged it up outside the tank and moved the fuel float up and down. The gauge in the dash work fine with it. I called 1aauto and the sale rep said I would get a call back in 3-5 days to let me know what my options would be. I asked to speak with a supervisor and the supervisor explained the sales person was doing the job as they were trained. After explaining all this to the supervisor, he said he would have a replacement pump sent out to me, but it will be Friday (4-4-25) before I would receive it. Today is Monday! He said I will need to send back the originally defective fuel pump and I could discard the one in which the fuel gauge did not work. After getting off the phone, I went to Auto-zone, paid $175 plus tax for a new fuel pump, brought home, plugged it up outside the tank to test it. Gauge worked and the pump worked. Installed it and put the truck bed back on! Whew, what a day. Now once the new fuel pump comes in from 1aauto this Friday, I'll have a spare Fuel Pump to put in my shop so if and when the Auto-zone fuel pump goes bad, I can install it.... Or I can sell the 1aauto pump if I sell my truck before I use it. The fuel pump from 1aauto in 2024 was less than $120. The auto-zone pump cost more, but at least I don't have to have my truck sitting in my yard with the bed removed for the next week!!

Jimmy B. in Brownsville, TN

Fortunately, there were 2 separate individuals that were able to assist me regarding the damage caused by the transportation company for 1A Auto, that occurred on 2 different sales and shipments. Both representatives at 1A Auto took care of both shipping issues caused by their vendor, without creating any hardship to myself and/or anyone at my company. We received full respect with responses that were concise, effective, rational and courteous.

Always less expensive and friendly staff. Delivers on time.

I am not a mechanic, but can manage small projects. My 2003 GMC Envoy rear power window broke. I googled how to fix it and a You Tube video from 1A Auto came up. The video gave me confidence to order the new power window motor and regulator and attempt the installation.

I called 1A Auto to confirm the correct replacement part and they provided great advice for me to call the dealer and confirm the part number. I did that and then 1A Auto confirmed that I was indeed ordering the correct part.

The new part (TRQ-WRA51346) was delivered a day earlier than they promised and I was able to successfully install the item myself with no assistance. By doing it myself, I saved at least $300 for what the dealer would have charged. I am a new fan of 1A Auto!

The person that answered the was very knowledgeable and professional

Excellent service

I ordered two rear door seals for my vehicle and paid $105.90 or $50.95 each.

Once installed one of the door seals failed and began holding water within the seal and leaking inside the vehicle.

I called the company, they sent me a replacement and said I would have to send the failed on back and pay for shipping which turned out to be $28.00, or the life time warranty would be voided.

They say they give you 60-days for returns from date of purchase.

Although I live in Oregon, and after receiving it, which took over two weeks, and then installing it and waiting for a rainy day, then contacting them, and waiting for the replacement, the 60-days is not valid, not to mention it is supposed to be a life-time warranty.

Now the replacement is installed and although it appears it may fail, I am waiting for a rainy day to verify.

I do not recommend this company.

I ordered a part for my 2006 Honda accord from 1a auto using their website to confirm that this part was compatible with my vehicle. When I installed the part I found it is not compatible with my vehicle and does not work properly. I tried to submit for a return or exchange, but they informed me that the part I need is not available and that since the part I ordered is an electrical part and it’s not eligible for return because it was installed. I think this is a very deceiving business practice how is any part electrical or not supposed to be verified it works on a vehicle unless it is installed. This is a very deceiving business practice, and I think people should beware and avoid purchasing parts from this company.

I really appreciate the fact that a human answers your calls quickly. No complicated Ai answering systems. The lady who took my call was very helpful and courteous.