1A Auto  Bewertungen 1’517

Although I had to return two parts of the four part order due to a faulty part, customer service was extremely prompt to respond and resolve the matter.

I ordered wheel bearing, CV axles, rotors and brakes but in the process accidentally ordered rear rotors.
A1 customer service was super helpful at getting me refunded for the rotors so I could order correct ones. Easy Company to work with

When my daughter’s mechanic couldn’t locate a new replacement part and was ready to install a used one, I decided to search for it myself and found that 1A Auto was the only company that actually had the correct part in stock. It arrived sooner than expected, was securely packaged, and very reasonably priced.

Unfortunately, the part had a defect—but this is where 1A Auto truly impressed me. Their team responded immediately, refunded my money without requiring a return, and offered helpful options I was able to take advantage of. Their professionalism, fairness, and genuine concern for my daughter’s situation were truly outstanding and noteworthy.

In an era when great customer service is becoming rare, 1A Auto really stands out when combined with their excellent management, knowledgeable sales personnel and affordable prices.  Despite being a large company with hundreds of millions in annual sales, they still treat customers with the care, respect, and attention you’d expect from a small “mom and pop” business. I would not hesitate to use them again and highly recommend them to anyone looking for quality parts and exceptional service.

I purchased a replacement taillight from A1 auto and it did not fit and I sent back on an RMA and they refused to refund me. Said it was dirty. It was not. I unpacked tried to install then repacked and sent back. I do not recommend this company

Email them a few question i had before ordering parts and got a reply within 30min. Thats very convenient and made my purchase of car parts alot quicker so I can get my car fixed. They also provided direct links to the correct parts I need so I didn't have to go and search myself and wonder if I had the right part.

Been using this company for a few years now. Fast shipping and great customer service!

1A Auto went above and beyond when I needed assistance with parts I had received. They listened to my concerns and promptly delivered the results. They are an excellent company with exceptional customer service. They truly prioritize customer satisfaction and stand by their commitment to putting the customer first.

They have a good reputation for a good part.I ordered a tie rod and control arm set, and i took my original parts off which were worn out, but the boots were intact. No rips or any leaks, and I got my new stuff from a one and put it on and test drove it and instantly noticed upon inspecting that the new tie rode in boots were ripped already. And they appear to be more flimsy than the plastic bags that they came in , and I reported this to this company and they gave me a full refund.
It was a pain to go through it and do the job.But at least the reputable company came through\nWith a refund, even though I still have to do alignment again and everything else has to be re.Installed.
I'm not happy but I am not dissatisfied and I will still recommend them for being legitimate and helping me at least with my refund.

The response of the customer service team

Received a radiator that had an existing crack. Although frustrating and caused a technician and customer delays A1 promptly offered to refund the purchase price.
Not happy with faulty part but happy with customer services handling of my issue

The parts I received did not fit my vehicle even though the website said they would. They were slightly too wide. But 1A Auto took care of the refund and tried to remedy the situation quickly. They agreed to refund the full purchase amount and said they did not want the parts back. Per their suggestion I will be donating to the local automotive shop class at the local high school.

I’ve bought everything I needed from here and the parts are super high quality!

Pricing, quality, delivery, customer service

We have ordered multiple items from this company for several reason such as their website is easy to use and the prices are good. The main reason we order from them is because their how to videos installed confidence in us that we otherwise did not have. We have been able to replace brake pads, radiator fans, thermostats, window actuators door power switches, outside mirrors and many other items which has in turn saved us thousands of dollars by not having to go to a repair shop. We just replaced the towing mirrors yesterday and because it went so well we ordered fender flares today. Thanks Again for being such a great company for the person who needs to save money!

I love the fact that parts are very affordable. I dislike the fact that you guys depend on a delivery service without having them actually ring the doorbell. long story short i didn't get my item. I love how you guys were proactive to help me out. you did give me a refund. and now i have to spend a bit more money locally so i can fix the truck today. you get a 4 because you dont have the customer sign for the item.

I ordered several parts for my 05 Chevy Suburban. The shipping was fast and parts came undamaged. 2 of the 3 parts I ordered were perfect while the 3rd I had an issue with. A costumer service agent made it right. I will be ordering from 1A Auto again!

I had to contact 1A Auto regarding an issue with CV Axles I received, and their customer service was excellent from start to finish. They responded quickly, were professional, and made the return process very simple. Communication was clear the entire time, and they made what could have been a frustrating situation completely stress-free. It’s refreshing to deal with a company that stands behind their service like this. I would absolutely order from them again.

I have ordered several times from 1A Auto and each time, I am tremendously pleased with the quality of the products that I received. Also, the step-by-step DIY videos are a wonderful aid and makes your repairs easier and help prevent any errors. I have referred 1A to family and friends and will continue to purchase from then in the future.

Wrong size rotors, I put in the vehicle information they ask for. I chose from the list that fit my vehicle and guess what they don't fit. The front and back rotos are too big. So, I have to return them but they are charging me a return fee after emailing me stating that I would receive a full refund.

Had an amazing experience with the customer service representative that helped me out with my part. Will absolutely be going back to them for any parts I need for my truck in the future!