I ordered an Ercol sofa locally after a disappointing experience with a well-known National retailer. When ordering I was advised of a 12-14 week wait and although it was 17 weeks before I received th... Mehr ansehen
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Das sagen Bewerter
We popped into woods furniture at castle point in Bournemouth for a look and ended up purchasing a beautiful table and bench set, the two ladies in the shop were so friendly , chatty and helpful. The... Mehr ansehen
The delivery team of Mark and Craig were very efficient ,polite and helpful with the delivery of our Guest Bed and two mattresses and showed us how they all fitted together.They took all the packaging... Mehr ansehen
Furniture delivered nice and early in the day. Mark and Macauley were very polite and respectful of our property and placed everything where we wanted it. The whole experience was very pleasant and t... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Gartenmöbelgeschäft
- Küchenmöbelgeschäft
- Geschäft für rustikale Möbel
Vom Unternehmen geschrieben
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Kontaktinformationen
High East Street 34-35, DT1 1HN, Dorchester, Vereinigtes Königreich
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4.7
Hervorragend
2589 Bewertungen
Bittet Kunden um Bewertungen
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Hat 88 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Shame I can’t give this company zero…
Shame I can’t give this company zero stars. Bought an expensive outdoor sofa and fire pit and paid for them to set it up. They took my money then refused to set it up, didn’t supply instructions and then refused to engage. After weeks of haggling I received a paltry £50 refund. Sales Director at Dorchester has no concept of customer service.
Unfortunately Paul’s response below is incorrect - we were forced to assemble the fire pit ourselves as Woods point blank refused to do so and would not refund the assembly fee I had paid until I threatened to stand outside the Brewery Square shop and warn every potential customer about their lack of service. Don’t try to reinvent the truth Paul!
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Rob
I'm really sorry to see that you had some issues with your delivery and setup. I can see this happened back in 2023 and the notes on our system show that although you are correct and the item was not assembled at the time of delivery, this was due to your ongoing works which meant this could not be done at the time. The team at the time did follow up with you and you confirmed to them that you had decided to assemble the set yourself rather than call and allow us to provide this service. We did, at the time, reimburse you fully for both delivery and assembly costs.
If you would like to discuss this further please do reach out to us again.
Kind regards
Paul
The Woods Team
Great service from Woods.
Great help with understand products in showroom. Delivery no problem when we changed date and Dylan and Mark could not have been better during the delivery process. Well done guys.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Anthony,
Thank you for your fantastic review of our service, range and store! I have passed your kind words onto Dylan and Mark and they have both mentioned what a pleasure it was to have been able to help you. We take great pride in being able to deliver the excellent service you have received!
Thank you,
Paul
The Woods Team
Very helpful staff in the Dorchester…
Very helpful staff in the Dorchester shop, good communication and great delivery from Mark and Dylan. Thanks to all.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Frances,
Thank you for your review. I have passed your kind feedback on to Mark and Dylan who were more than pleased to be able to help deliver your new furniture!
Kind regards
Paul
The Woods Team
We love the sofa
We love the sofa. Staff in Bournemouth branch are super helpful and friendly. Dylan and Mark the delivery persons did brilliant job, they were very polite and help us install the sofa and took the packagings away. 5 start service!
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Lin,
Thank you for your great review, it's good to hear how much you love your new sofa and how pleased you are with the service you have received from our team! I have passed your kind words on to Dylan and Mark and they have said how happy they are to have been able to help!
Thank you,
Paul
The Woods Team
Brilliant service and quality goods
Brilliant service and quality goods.
We originally ordered 6 dining chairs a few months ago and were really pleased with the quality of them.
We recently noticed a small split down one of the seams - I contacted them to report this and the costumer service since then has been second to none! Absolutely brilliant communication via Paul at Customer Services - I really think that others could learn from his polite, helpful and clear customer service. The issue was quickly resolved and the chair replaced.
We would definitely use again in the future! Thank you!
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Perkins,
Thank you for your review of your dining chairs, I am really pleased that you are happy with the quality of them.
I'm sorry to hear that one of the seams had an issue and had begun to separate and glad that Paul was able to help and rectify the matter for you quickly.
I have passed your feedback on to him and he has said it was an absolute pleasure to be able to get this resolved for you.
We look forward to seeing you again soon.
Kind regards
Charlie
The Woods Team
Antwort von Woods Furniture
Hi Archie,
Thank you for your review, it's great to hear that everything went smoothly for you. We hope to see you again soon!
Thank you,
Paul
The Woods Team
All good
Helpful staff. No pressure to buy, Questions answered. Purchase made later - delivery fine - all good.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi David,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our team helpful and that you felt comfortable browsing without any pressure. It's great to know your questions were answered, your delivery went smoothly, and that everything met your expectations.
We really appreciate your support and hope you enjoy your purchase for years to come!
Thank you, The Woods Team
Paul gave us a call after our table was…
Paul gave us a call after our table was delivered to make sure we were happy with the product. A small touch that made the whole experience feel a lot more personal.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Tower Bridge Studios,
Thank you so much for your kind review.
We're delighted to hear you're happy with your table and that Paul's follow-up call made a positive impression. We believe it's the little touches that make all the difference, so it's wonderful to know you felt the experience was personal.
We really appreciate your feedback and hope you enjoy your table for many years to come!
Best wishes,
Emma-Lousie, The Woods Team
Great service
Great service. Mark and Dylan were very obliging rearranging existing furniture to house my new chair.
All packing rubbish removed.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Vanessa,
Thank you for your lovely review!
We're so pleased to hear that Mark and Dylan provided such great service and were happy to help rearrange your existing furniture to accommodate your new chair.
We'll be sure to pass on your kind words to them, they'll really appreciate the recognition. It's also great to know you were happy with the care they took in removing all the packaging.
Thank you for choosing Woods Furniture, and we hope you enjoy your new chair!
Emma-Lousie, The Woods Team
Great Help and Advise
Great customer service by Kelly at the Brewery Square shop.
Helped and advised on furniture that would suit are holiday home as well as being in keeping with the property and within our price range. Kelly is always welcoming and comes up with great ideas.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Customer,
Thank you so much for your wonderful review! We're delighted to hear that Kelly was able to help you find the perfect furniture for your holiday home while keeping your style and budget in mind.
Kelly will be thrilled to know that her advice, ideas, and welcoming approach made such a positive impression. We really appreciate you taking the time to share your experience and look forward to welcoming you back to our Brewery Square store in the future.
Enjoy your new furniture!
Emma-Louise, The Woods Team
Received damaged goods
Received damaged goods, I was not made aware that any damage was to be reported with 3 days - item was stored in box until I had the opportunity to unpack it, approx. 10 days after delivery. So because of this Woods Furniture will not replace the item, extremely poor! I will be taking this further with Trading standards - feel like I have been conned.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Paul,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing this situation has been.
Our reporting timeframe is in place because it allows us to investigate issues with our delivery partners and resolve them accordingly. We do ensure this is laid out clearly within our terms and conditions.
I can see that our customer care team are in contact with you currently with regards to this.
Emma-Lousie, The Woods Team
Excellent service in store and in the…
Excellent service in store and in the home for delivery and assembly .. Thankyou so much
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Paula,
Thank you so much for your kind review!
We're delighted to hear that you received excellent service both in-store and during your home delivery and assembly.
Your feedback means a great deal to our team, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your new purchase, and we look forward to welcoming you back again soon!
Thank you,
Emma-Louise, The Woods Team
new chair
Ordered here because of availability and price. Can not fault the service. Clear comms and delivered when they said it would.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi McScotty,
Thank you for your fantastic review!
We're so pleased to hear that our availability, pricing, and service met your expectations. It's great to know our communication was clear and that your order was delivered exactly when promised.
We really appreciate your feedback and hope to have the pleasure of helping you again in the future.
Thank you,
Emma-Louise, The Woods Team
A Good Experience
We ordered a sofa and chair at the beginning of the year Jake kept us informed of progress communication extremely good. Cannot fault Woods for good customer service.
Furniture was delivered on time with no damage.
We would not hesitate to buy furniture from Woods again.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Karen,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Jake kept you informed throughout the process and that you were pleased with the communication and service you received.
It's great to know your sofa and chair arrived on time and in perfect condition. Your kind words and recommendation mean a great deal to us, and we truly appreciate your trust in Woods.
We look forward to welcoming you back when you're ready for your next piece of furniture!
Thank you,
Emma-Louise, the Woods Team
Great customer service
Great customer service. Held on to order until we needed it and delivered on time. A pleasure to deal with.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Mrs Goodbody,
Thank you for your wonderful review!
We're delighted to hear that our team was able to hold your order until you needed it and ensure it arrived on time.
Providing reliable service and making the process as easy as possible for our customers is always our goal.
We really appreciate your kind words and look forward to working with you again in the future!
Thank you,
Emma-Louise, The Woods Team
Very happy with products ordered
Very happy with products ordered, good comms around delivery.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Chris,
Thank you for your review.
We're delighted to hear that you're very happy with the products you ordered and that you found our delivery communication helpful. Providing quality products and keeping our customers informed every step of the way is important to us.
We appreciate your support and look forward to serving you again in the future.
Emma-Louise, The Woods Team
Good service and good quality…
Good service and good quality furniture. Recommended
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Zunaid,
Thank you for your kind review and recommendation.
We're delighted to hear that you were pleased with both our service and the quality of our furniture. Your feedback means a lot to us, and we truly appreciate your support. We hope to have the pleasure of serving you again in the future.
Emma-Louise, The Woods Team
Great local independent store
Great independent store to purchase from. More than happy with our sofa purchase. Very pleased with the overall experience. There was some slight damage to a wall on delivery, but Paul from Customer Services sorted it out by arranging a decorator to repair the damage. Great service and very understanding throughout by keeping me updated on when the repair would be sorted. I would definitely purchase from Woods again.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Mrs Cuff,
Thank you for your wonderful review and for choosing to shop with us. We're delighted to hear that you're happy with your sofa and that you were pleased with your overall experience.
We apologise for the damage caused during delivery, but we're glad that Paul and our Customer Services team were able to resolve the issue promptly and keep you informed throughout the process. Providing excellent service and support is very important to us, and it's great to know that this was reflected in your experience.
Thank you for your understanding and kind words. We truly appreciate your support and look forward to welcoming you back to Woods in the future.
Emma-Louise, The Woods Team
Great after sales service
Bought 8 chairs but one set of legs faulty. Paul and has dealt with the problem efficiently and courteously within a week of raising the issue. Very good service
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Colin,
Thank you for your review and for bringing the issue with the chair legs to our attention. We apologise that one of the chairs arrived with a fault, but we're delighted to hear that Paul was able to resolve the matter efficiently and courteously.
We pride ourselves on providing excellent customer service, so it's great to know that your replacement was arranged promptly and to your satisfaction.
Thank you for your patience and for choosing us. We hope you enjoy your new chairs for many years to come.
Emma-Louise, The Woods Team
Issues with our wardrobe
We did have a problem with a scratch, ill fitting doors and a protruding nail on our solid oak wardrobe but when I called Woods they rectified without any disagreements or fuss. I took photos of the issues as they requested and sent them to Woods to review. They offered some money back but we wanted a perfect wardrobe so they rectified the problem without any fuss - great customer care, thank you.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Sharon,
Thank you for taking the time to share your experience.
We appreciate your patience while we resolved the issues with your wardrobe. While we're sorry that it did not arrive in perfect condition, we're pleased that our team was able to rectify the problems to your satisfaction.
Providing high-quality products and excellent customer service is very important to us, and we're glad we could find the right solution for you without any hassle.
Thank you for your kind words about our customer care team. We hope you enjoy your wardrobe for many years to come and appreciate your support.
Emma-Louise, The Woods Team
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