Great customer care from Eliza in Woods in Dorchester High Street. Timely delivery by a top team, Mark & Craig, who set up all our bedroom furniture with care and expertise. All very professional, tha... Mehr ansehen
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Das sagen Bewerter
I ordered an Ercol sofa locally after a disappointing experience with a well-known National retailer. When ordering I was advised of a 12-14 week wait and although it was 17 weeks before I received th... Mehr ansehen
Mark and Macauley delivered our dining room table today with great care. They were both very efficient, working together to assemble and position the table. We are delighted with the table and wou... Mehr ansehen
We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Gartenmöbelgeschäft
- Küchenmöbelgeschäft
- Geschäft für rustikale Möbel
Vom Unternehmen geschrieben
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Kontaktinformationen
High East Street 34-35, DT1 1HN, Dorchester, Vereinigtes Königreich
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4.7
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2585 Bewertungen
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Great service and great quality
Great service from all the staff in store. Eliza went above and beyond to make it feel a really personalised experience. The delivery team of Mark and Dylan was first class; on-time, friendly, helpful and efficient. The quality of the furniture is great and is good value for money. Thank you. I will certainly use Woods in future.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Carrie
Thank you for your review. It's great to hear that you had a wonderful time in the store with Eliza, she thoroughly enjoyed being able to help with your purchase! Mark and Dylan have also thanked you for your kind words and expressed their delight at being able to deliver and set up your new items. I'm so pleased you love the quality and value of your new items and look forward to welcoming you back into our stores soon!
Kind regards
Paul
The Woods Team
Nice people and great service
I was wandering past the shop when some chairs caught my eye and even better, they were discounted! Eliza helped me take them off the display stand so I could try them out and I was happy to buy them.
I was initially a little disappointed that I couldn't take them with me, but the courier nearly beat me home to Essex.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi C Carter
I'm really pleased to hear how Eliza helped you with your new chairs purchase! She has said what a pleasure it was to have helped. We'd love to see you again soon if we can help further, don't forget to check our website for future bargains!
Thank you,
Paul
The Woods Team
Very Happy Customer!
Great delivery, fantastic quality product. Anya rung to check in post delivery and give a care guide which was very handy. I’m a repeat customer and would definitely recommend!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Kelsey-Jo
Thank you for your lovely review and for sharing how delighted you are with your new item! We're always glad to go above and beyond and we hope you find the care guide useful for all your furniture!
We'd love to hear from you again soon and look forward to helping with your next great buy!
Thank you,
Paul
The Woods Team
One of the best experiences had in many…
One of the best experiences had in many many years. Lovely store, huge choice and amazing staff who actually were happy to pause and take time to help you find what you really wanted rather make a sale. Would and will recommend to all and sundry - a truly good place to find household furniture at brilliant quality and realistic prices.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello,
Thank you so much for your kind review of our store and range, it's really great to hear you were delighted. Our staff are always pleased to help you find your perfect match and we really hope to see you again soon!
Thank you
Paul
The Woods Team
The customer service is incredible and…
The customer service is incredible and we are so blessed to have this company in Granbury, Texas. Their response to customers goes beyond expectations and I would highly recommend this company to anyone needing any furniture.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Gloria
Thank you for your glowing review, it's great to hear how pleased you were with the service you have received and your new furniture!
Kind regards
Paul
The Woods Team
Beautiful tray and excellent customer service
I purchased the Metal Bowl Tray in the Brass Finish recently and I'm so happy with it. The brass finish looks lovely and gives it a nice, understated look without being too shiny. It feels solid and well made, and the quality is exactly what I was hoping for.
I'm currently using it under a large, heavy pottery vase filled with tall branches, and it's been perfect for protecting the surface underneath while also making the whole display look more finished. It's a good size and feels sturdy enough to support the weight without any issues.
I also had a really lovely follow-up chat with Anya from Woods Furniture after my purchase, which was a nice personal touch and made the whole experience feel that bit more special.
Overall, it's one of those simple pieces that really pulls a space together, and I'm very pleased with both the product and the service. I'd definitely recommend it.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Michelle,
Thank you for your review and for letting us know how happy you are with your new bowl tray, I'm really pleased to hear how nicely it protects your surface and sets off the whole display!
I've passed your kind words on to Anya, we do enjoy making those personal touches to ensure your experience is everything you could hope for!
Thank you,
Paul
The Woods Team
Fabulous furniture store.
Such a wonderful shop to browse around in Dorchester or in Bournemouth.
I bought a lovely 6 drawer chest which fits perfectly into my room. Super easy to pick up from the Dorchester warehouse. I'm sure I'll shop again soon as the staff are all so friendly and knowledgeable.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Phillippa
Thank you for your kind review, I'm really glad to hear how nicely your new chest fits into your space. It's great to hear how you enjoyed your visits to our stores and how convenient the collection service was for you! We certainly hope to see you again soon.
Kind regards
Paul
The Woods Team
Friendly team and quick smooth delivery…
Friendly team and quick smooth delivery process
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Fiona,
Thank you for your review, it's great to hear how you enjoyed your experience all the way through from browsing to how smoothly the delivery service went for you!
Kind regards
Paul
The Woods Team
Brilliant
Brilliant, friendly and very knowledgeable service from Beverley. Delivery was excellent, very careful and helpful. The table and chairs I purchased look beautiful and receives lots of compliments. The store is perfectly laid out, with lots of beautiful items. I would definitely go back if I ever need anything but I would look for Beverly as I think she went above and beyond to make our experience great.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Sheila,
Thank you so much for your kind review, I have passed your comments on to Beverley who has said what a pleasure it was to have been able to help you with your new table and chairs and how she hopes to see you again soon. It's great to hear how many compliments you are getting about your new set and what a wonderful experience you had!
Thank you,
Paul
The Woods Team
Good Local furniture supplier
Local furniture supplier with good showrooms and range of stock. Can be expensive but good quality. The most recent purchase had one of the four legs loose. I didn't immediately discover it - relying on their £99 'White glove' service. Once I made them aware they engaged a very good independent technician who sorted it out swiftly and they reimbursed the cost.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Peter,
Thank you for your review, I'm pleased to hear how happy you are with the quality of your new furniture and your visit to our stores.
I am sorry to hear that there was an issue with one of the legs, but really glad we could resolve this for you quickly and easily!
Kind regards
Paul
The Woods Team
Personal service
We really valued the personal service that Woods gave us, keeping us up to date with progress on production and delivery of our Ercol snuggler/sofa when it was delayed and always promptly answering any queries. When we noticed the scatter cushion was missing they diligently searched the warehouse and ordered a replacement (FOC) when it wasn’t found. I’m so pleased we were able to go the shop, try out the sofa and speak to an actual person face to face - so much better than ordering on line!
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Joan,
Thank you for your review, we always aim to deliver the personal service and fantastic experience you have received. I'm sorry to hear that you were missing a cushion, but really glad that we have resolved this quickly and easily for you. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Jake was very helpful while I was…
Jake was very helpful while I was thinking about purchasing, and in planning my delivery once I had decided to go ahead. The delivery men were polite, helpful, kept me updated and had my lovely new Milan dining table assembled in no time. All in new condition and lovely quality. Very happy with my purchase 😀
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Paula,
It's great to hear how much you enjoyed your visit to see Jake and how flawlessly the delivery service went, thank you for your review!
I'm so glad you are happy with your purchase and I have passed your kind words on to Jake and the delivery team. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Quality Product, great customer service.
Ordered a corner dining bench and table set.
Sadly the table arrived broken.
Was dealt with quickly by Anya, who arranged a replacement and collection.
I am delighted to say that the set once assembled all together, it is a lovely piece of quality furniture.
Thank you for all your help and I would 100% recommend.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Maria,
Thank you for your review, I'm really sorry to hear that your table arrived broken, but really glad to hear that Anya quickly and efficiently got this resolved for you and that you are now enjoying your set!
I have passed your kind words on to her, and she has said what a pleasure it was to be able to help!
Thank you,
Paul
The Woods Team
Incredibly professional
Incredibly professional, friendly, and helpful! Will definitely use again.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Chria,
Thank you for your review. It's always a real pleasure to be able to help with your new furniture purchase and to deliver that next level service!
We look forward to welcoming you back soon.
Kind regards
Paul
The Woods Team
Excellent service
Excellent communication, bought one sofa and had it delivered as per arrangement. Liked it so much we ordered a second one on which we were given a discount. Again delivered in time frame specified. Followed up by phone to check that all was ok.
Have used many times over the years, a very honest and reliable company.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello JM,
Thank you so much for your kind review, it's fantastic to hear that you liked your sofa so much that you then bought another! I'm really glad that we could deliver such a good experience for you and we hope to be able to help again soon!
Thank you,
Paul
The Woods Team
Head of Sales Karen was Fantastic
Head of Sales Karen was extremely helpful when I was making choices over new furniture for the home. I never felt rushed and when I changed my mind a few times it was never an issue. Very pleased with the excellent quality and beautiful looking furniture.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Anne,
Thank you so much for your review, I have passed your kind words on to Karen who has said what a genuine pleasure it was to have been able to help with your new furniture purchase. We truly enjoy being able to deliver the wonderful experience you have described and are really glad to hear how you love your beautiful new items!
Thank you,
Paul
The Woods Team
Shame I can’t give this company zero…
Shame I can’t give this company zero stars. Bought an expensive outdoor sofa and fire pit and paid for them to set it up. They took my money then refused to set it up, didn’t supply instructions and then refused to engage. After weeks of haggling I received a paltry £50 refund. Sales Director at Dorchester has no concept of customer service.
Unfortunately Paul’s response below is incorrect - we were forced to assemble the fire pit ourselves as Woods point blank refused to do so and would not refund the assembly fee I had paid until I threatened to stand outside the Brewery Square shop and warn every potential customer about their lack of service. Don’t try to reinvent the truth Paul!
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Rob
I'm really sorry to see that you had some issues with your delivery and setup. I can see this happened back in 2023 and the notes on our system show that although you are correct and the item was not assembled at the time of delivery, this was due to your ongoing works which meant this could not be done at the time. The team at the time did follow up with you and you confirmed to them that you had decided to assemble the set yourself rather than call and allow us to provide this service. We did, at the time, reimburse you fully for both delivery and assembly costs.
If you would like to discuss this further please do reach out to us again.
Kind regards
Paul
The Woods Team
Great service from Woods.
Great help with understand products in showroom. Delivery no problem when we changed date and Dylan and Mark could not have been better during the delivery process. Well done guys.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Anthony,
Thank you for your fantastic review of our service, range and store! I have passed your kind words onto Dylan and Mark and they have both mentioned what a pleasure it was to have been able to help you. We take great pride in being able to deliver the excellent service you have received!
Thank you,
Paul
The Woods Team
Very helpful staff in the Dorchester…
Very helpful staff in the Dorchester shop, good communication and great delivery from Mark and Dylan. Thanks to all.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Frances,
Thank you for your review. I have passed your kind feedback on to Mark and Dylan who were more than pleased to be able to help deliver your new furniture!
Kind regards
Paul
The Woods Team
We love the sofa
We love the sofa. Staff in Bournemouth branch are super helpful and friendly. Dylan and Mark the delivery persons did brilliant job, they were very polite and help us install the sofa and took the packagings away. 5 start service!
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Lin,
Thank you for your great review, it's good to hear how much you love your new sofa and how pleased you are with the service you have received from our team! I have passed your kind words on to Dylan and Mark and they have said how happy they are to have been able to help!
Thank you,
Paul
The Woods Team
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