Woods Furniture Bewertungen 

Woods were so helpful in sourcing a replacement part for my sofa from Italy. They arranged for it to be fitted & when the company fitting it couldn’t take the very large old part away, Woods came round the next day and took it away themselves. A big shout out to Paul for all his help. Woods is a quality store with beautiful furniture & great, helpful staff. I highly recommend them!

Eric and Mark delivered our dining room table and chairs, they were so efficient, careful, considerate and just cracked on with putting it all together making sure that everything was perfect. Thank you for the fantastic service.

Great experience from start to finish. The chairs are wonderful….. delivered on time by two polite and efficient men. I will definitely use Woods again.

Sennen is an absolutely amazing asset to the company. Very articulate in the way he speaks about an item I was interested in. Nothing pushy, nothing overly dramatic in the slightest. Totally natural and very professional. It was because of this guy I bought the coffee table. Delivery was great and professional too. Very happy to recommend Woods’s and will return.

Excellent service from Woods Furniture, I received a quality table at a great price. Very happy with my purchase.

Thank you to George & Eric this morning for delivering my new furniture! Great service and really appreciate you lifting it up so many stairs!

Ordered a sofa , delivery process very efficient and we were kept informed- given a 2 hour window then a 20 minute ‘warning’. Delivery team - George and Mark very polite. Moved an existing sofa to another room, took away all the packaging and the whole process v quick.

Great delivery service from George and Mark this afternoon.
1 flight of outside stairs , corridors and a lift to contend with.... easily and swiftly done.
Sofa in place.
Many thanks

Excellent service. George and Mark were exemplary in delivering our new, very heavy bed. It was a case of musical beds - take the spare room bed, move our current bed into the spare room, then put the new one in place. Hard work, especially in the heat - thank you so much

We purchased a chair from this company having used them over several years for different things. Although expensive compared to other retailers, we liked to buy locally and support town retailers rather than buy online.
However, the chair was slightly faulty. I contacted them and followed all of directions to resolve the issue. I was told I could return the product provided it was boxed properly and taken back to the outlet. This I did meticulously. I took photos of the process and emailed them. I was then told I would have to reassemble the product and take more photos to show what I had already shown. Many emails and calls later, I have given up, accepted the loss of £179.99 and donated the chair to charity.
Never again.

Excellent advice and help in their castlepoint store by Bev and delivery service of our sofas by Andy and Mark was outstanding.

Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also many thanks to Mark and Dylan for delivering and constructing our dining room set and bar stools. Top class service all round.

Very good service from Woods furniture store. Very friendly. Offered very good customer care and service. Eliza was absolutely great from the moment she welcomed us in to store to delivery and after care. Highly recommend shopping in this store. Delivery men very good. Thank you a very nice service all round.

The level of customer service is outstanding, rarely do you find nowadays staff who are genuinely engaged and engaging.The rapidity of the delivery was just what I needed as I didn't have a bed on moving in day ! The delivery team were so curtious.Overall the quality of the product and the whole experience was exceptional.I will always return to Woods for all of my furnishing needs in the future.

Lovely store with good quality items which are easy to assemble, we purchased the Rubix corner and low bench in grey and the Jupiter dark oak 150cm dining table. The customer service was great on first contact, with an advisor showing items in the show room when enquiries were made - however customer service was poor and quite unhelpful upon attempting to return the first table we ordered.

Lovely showroom. Bev the sales assistant was very helpful and Mark and his partner were prompt with the delivery and very efficient.

I had a wonderful experience with Woods Furniture. I popped in for a browse on a Sunday afternoon just after the Castlepoint store opened, and left having ordered a sofa and armchair that I’d fallen in love with! The 20% off offer for the opening week was also irresistible and meant I got a really good deal. Bev Jones was a wonderful salesperson, friendly, professional and informative - an absolute credit to the store.

The furniture was delivered within two weeks. It would have been sooner as I received a phone call to say they would be in my area a few days after ordering and did I want it sooner? Unfortunately I was in the middle of moving house and so asked them to deliver the following week, which was no problem for them.

The delivery team were fantastic; punctual, polite and careful. All in all it has been an overwhelmingly positive experience, and has made me a confirmed Woods fan! I absolutely adore my new furniture and would wholeheartedly recommend the store and their sales associates to anyone who is looking for a fuss-free, friendly service.

Excellent customer service, we ordered online and from ordering to receiving we received contact from them. After a query they kept in touch and the query was quickly resolved by Anya.

Great service from all the staff in store. Eliza went above and beyond to make it feel a really personalised experience. The delivery team of Mark and Dylan was first class; on-time, friendly, helpful and efficient. The quality of the furniture is great and is good value for money. Thank you. I will certainly use Woods in future.

I was wandering past the shop when some chairs caught my eye and even better, they were discounted! Eliza helped me take them off the display stand so I could try them out and I was happy to buy them.
I was initially a little disappointed that I couldn't take them with me, but the courier nearly beat me home to Essex.