We ordered ercol sofa from Woods Dorchester. It took a while to arrive as it was made to order ( due to Ercol). Staff at the Dorchester store were helpful and polite. Delivery men managed to get sofa... Mehr ansehen
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Das sagen Bewerter
I ordered an Ercol sofa locally after a disappointing experience with a well-known National retailer. When ordering I was advised of a 12-14 week wait and although it was 17 weeks before I received th... Mehr ansehen
We popped into woods furniture at castle point in Bournemouth for a look and ended up purchasing a beautiful table and bench set, the two ladies in the shop were so friendly , chatty and helpful. The... Mehr ansehen
The delivery team of Mark and Craig were very efficient ,polite and helpful with the delivery of our Guest Bed and two mattresses and showed us how they all fitted together.They took all the packaging... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Gartenmöbelgeschäft
- Küchenmöbelgeschäft
- Geschäft für rustikale Möbel
Vom Unternehmen geschrieben
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Kontaktinformationen
High East Street 34-35, DT1 1HN, Dorchester, Vereinigtes Königreich
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4.7
Hervorragend
2590 Bewertungen
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Issues with our wardrobe
We did have a problem with a scratch, ill fitting doors and a protruding nail on our solid oak wardrobe but when I called Woods they rectified without any disagreements or fuss. I took photos of the issues as they requested and sent them to Woods to review. They offered some money back but we wanted a perfect wardrobe so they rectified the problem without any fuss - great customer care, thank you.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Sharon,
Thank you for taking the time to share your experience.
We appreciate your patience while we resolved the issues with your wardrobe. While we're sorry that it did not arrive in perfect condition, we're pleased that our team was able to rectify the problems to your satisfaction.
Providing high-quality products and excellent customer service is very important to us, and we're glad we could find the right solution for you without any hassle.
Thank you for your kind words about our customer care team. We hope you enjoy your wardrobe for many years to come and appreciate your support.
Emma-Louise, The Woods Team
Great to deal with a real company!
Quality products. Good service. Prompt delivery. Excellent customer support.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Hugh,
Thank you for your wonderful review!
We're delighted to hear that you were happy with the quality of our products, the service you received, and the prompt delivery.
Providing excellent customer support is a top priority for us, so it's especially rewarding to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Thank you,
Emma-Louise, The Woods Team
Very happy with our dining chairs
Very happy with our dining chairs, gorgeous colour and size.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Sophie,
Thank you for your wonderful review!
We're delighted to hear that you're so happy with your dining chairs and that the colour and size are exactly what you were looking for.
We really appreciate you taking the time to share your feedback and hope you enjoy your new chairs for many years to come.
Thank you,
Emma-Louise, The Woods Team
Great service
Ordered a corner bench and dining table. The guy managed to deliver in the day of my choosing. They called me before hand to let me know they were coming. Great set of furniture no quality issues. I managed to assemble ot all myself but probably easier with two. Great service.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Derrick,
Thanks for taking the time to leave such a great review.
We’re really pleased to hear you’re happy with your corner bench and dining table, and that delivery went smoothly on your chosen day. It’s also great to know the pre-delivery call was helpful and that you’re satisfied with the quality.
Well done getting it assembled yourself as well.
We appreciate your support and hope you enjoy your new set for years to come.
Thank you,
Emma-Louise, The Woods Team
Highly recommend Woods
We bought 4 x Adele Pocket Sprung Dining Chairs in Tan on 4 June 2026. We are very happy with all our communications with Woods, especially the lovely Anya who called us to check everything is ok. It certainly is. We’d been given estimated delivery dates and our chairs arrived at the front end which was brilliant, only about 2 days after ordering. We are delighted with our chairs, they were easy to assemble, and are so comfy, good quality and stylish. And a good price. Thank you Woods, we’ll come back to you and highly recommend you to others.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Lynn,
Thank you for your wonderful review.
We're delighted to hear that you're so pleased with your Adele Pocket Sprung Dining Chairs and that everything from communication to delivery went smoothly. It's great to know they arrived sooner than expected and that you found them easy to assemble, comfortable, and stylish.
We're especially pleased to hear your kind words about Anya — we'll be sure to pass your feedback on to her. Providing attentive and helpful customer service is something we take great pride in.
Thank you for your recommendation and support. We really appreciate it to hear you'll be returning to us, and we look forward to welcoming you back to Woods again soon.
Emma-Louise, The Woods Team
We purchased a couple of bar stools…
We purchased a couple of bar stools for my kitchen. Really beautifully made and set off my breakfast bar perfectly. The website was easy to move around and he sales staff were courteous and polite. Would definitely buy from them again.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Jacky,
Thank you for your lovely review.
We're delighted to hear that you're so pleased with your bar stools and that they look perfect with your breakfast bar. It's great to know you found the website easy to use and that our team provided courteous and polite service.
We really appreciate your kind words and support, and we're glad you'd choose to shop with us again. We look forward to welcoming you back to Woods in the future.
Thank you,
Emma-Louise, The Woods team
This is the third order I have placed…
This is the third order I have placed with Woods furniture. I previously ordered bar stools, then dining chairs online and was delighted with both.
This time I needed a large sideboard. I found the Jupiter sideboard online, but as it was a large item, I wanted to look at it in the store before ordering.
I visited the Brewery Square store first and really enjoyed browsing. The store has a welcoming atmosphere, it is well laid out and there are plenty of items to suit a variety of budgets. The Assistant I spoke to was knowledgeable, friendly and helpful, without being pushy. They didn't have the sideboard I wanted on display, so they checked the High Street branch and they had one on display.
I went to the High Street Branch and the Assistant I spoke to there was equally helpful and knowledgeable.
I placed the order on a Thursday and it was delivered the following Wednesday.
The delivery team were really efficient, quickly taking the large, heavy sideboard to the room of my choice. They were friendly and made me feel at ease which was nice.
I am delighted with the sideboard because it is well made and good value. It required minimal assembly because I just had to bolt the legs on with the allen key that was supplied.
Thank-you Woods for the wonderful customer service you have provided once again.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi,
Thank you so much for your wonderful review and for choosing Woods Furniture again.
We're delighted to hear that you've had positive experiences with all of your purchases and that our teams at both Brewery Square and High Street were able to help you find the perfect sideboard. It's also great to know that delivery was smooth and that you're so pleased with the quality and value of your new Jupiter sideboard.
Your continued support means a great deal to us. Thank you for your kind words, and we look forward to helping you again in the future.
Thank you,
Emma-Louise, The Woods Team
Ordered the Bali garden set
Ordered the Bali garden set - easy to order, delivery was prompt and well packaged. The garden set is absolutely stunning and great quality for the price. Easy clear instructions to assemble and was put together in no time at all! No blips! Very comfortable and spacious and will certainly be very enjoyed! Even got a follow up call to check we were happy with our purchase and a care guide emailed to download - great customer service! Nothing negative to say, very positive experience with a company who clearly cares about their products and customers. Would use them again in a blink! Sincere thank you to Woods furniture for a perfect garden set and perfect service. 👏😃
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
HI TLW,
Thank you so much for your incredible review.
We're absolutely delighted to hear how pleased you are with your Bali Garden Set and that everything from ordering to delivery went smoothly. It's wonderful to know that the set exceeded your expectations in terms of quality, comfort, and value, and that you found the assembly process straightforward and hassle-free.
We're especially pleased that our follow-up call and care guide were appreciated. We believe that great customer service should continue long after delivery, so it's fantastic to hear that this made a positive difference to your experience.
Your kind words about our products, service, and team mean a great deal to us. Thank you for your support and recommendation. We hope you enjoy many relaxing moments in your new garden set, and we look forward to welcoming you back to Woods in the future.
Thank you again for choosing Woods Furniture.
Emma-Louise, The Woods Team
Perfect
Perfect, great communication, fabulous customer service!
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Maxine,
Thank you for your fantastic review.
We're delighted to hear that you had such a positive experience with us and that our communication and customer service met your expectations. Providing excellent service at every stage of the customer journey is something we take great pride in.
We truly appreciate your kind words and your support. Thank you for choosing Woods, and we hope to serve you again in the future.
Thank you,
Emma-Lousie, The Woods Team
Excellent service
Excellent service from ordering to receipt of goods. Quick delivery and kept informed.
I bought 4 dining chairs very pleased with quality and easy to assemble.
I then decided to buy a bench which unfortunately had some damage to the legs
Anya from customer service dealt with this so quickly and efficiently
Woods will be my go to shop online and will definitely recommend
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Susan,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with the service you received from ordering through to delivery, and that you're enjoying your dining chairs. It's great to know that the delivery process kept you well informed and that the chairs were easy to assemble.
We're sorry that the bench arrived with some damage to the legs, but we're pleased that Anya was able to resolve the issue quickly and efficiently for you. We will be sure to pass on your kind comments to her.
Thank you for your recommendation and for choosing Woods. It means a great deal to us that we've earned your trust, and we look forward to serving you again in the future.
Emma-Louise, The Woods Team
Amazing tables and chairs
Amazing tables and chairs. The staff was very helpful and provided a great customer service.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Johanna,
Thank you for your wonderful review.
We're delighted to hear that you're pleased with your tables and chairs and that our team was able to provide the helpful service you deserved. Delivering high-quality furniture alongside excellent customer care is always our goal, so it's fantastic to know we achieved that for you.
We truly appreciate your kind words and your support, and we hope to assist you again in the future.
Thank you,
Emma- Louise, the Woods Team
Great service
Easy to order, great choice, great price, turned up quickly and the product is fantastic. What is not to like. Plus a friendly check up call after the fact. Proper service. Well done.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Andrew,
Thank you for such a fantastic review.
We're delighted to hear that you found the ordering process easy, enjoyed our range of products, and felt you received great value for money. It's wonderful to know that your order arrived quickly and that you're so pleased with the product.
We're especially pleased that our follow-up call was appreciated. We believe good customer service doesn't end when an order is delivered, so it's great to hear that this made a positive impression.
Thank you again for your kind words and support. We hope to welcome you back to Woods again in the future.
Emma-Louise, The Woods Team
Reliable service
I've used Woods on line a few times and never been disappointed with the delivery service or products
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Amanda,
Thank you for your continued support and for taking the time to leave us such a wonderful review.
We're delighted to hear that you've used Woods several times and have consistently been happy with both our products and delivery service. Providing quality furniture and a smooth customer experience is something we take great pride in, so it's fantastic to know we've met your expectations on each occasion.
We truly appreciate your loyalty and look forward to serving you again in the future.
Thank you,
Emma-Louis, The Woods Team
Beautiful table
The table we ordered is absolutely beautiful, even better than we were expecting. Great quality and looks fantastic. They were very quick to dispatch the table, the only reason for 4 out of 5 instead of 5 is because the delivery company weren't great. I can't fault the customer service of Woods though but potentially would be worth using a more reliable delivery company
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Sarah,
Thank you for your review and for your kind comments about the table. We're delighted to hear that you're pleased with your order.
We're also glad that you were happy with our customer service and the speed of dispatch. We appreciate your feedback regarding the delivery experience. While we work hard to ensure orders are dispatched promptly, we understand how important a reliable delivery service is and we're sorry that this part of the experience did not meet the same standard.
Your comments have been noted and will be shared with our team as we continually review our delivery partners and processes. Thank you again for your feedback and for choosing Woods. We hope you enjoy your new table for many years to come.
Thank you.
Emma-Louise,The Woods Team
Disappointing Quality & Customer Service
I recently ordered 8 dining chairs from Woods Furniture.
However, on delivery the chairs looked substantially different to the website image and the quality was not to the standard I expected.
I was therefore forced to return the goods in order to receive a refund. The return was at my own expense and cost in excess of £100 on top of the original delivery costs incurred.
It then took the company more than 15 days after receipt of the returned items to issue my refund. And this was only after 2 chaser phone calls ( the first of which assured me that the refund had already been processed, which was clearly not the case).
The refund was a substantial amount of money and I would still be waiting for it had I not spent time chasing the company.
Not the standard of customer service one would expect from a reputable company and a disappointing standard of product too.
So, at £200 out of pocket I won’t be shopping with them again.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Mrs Foley
Thank you for your review.
We're sorry to see that you did not like the chairs you purchased through our website. We do try to ensure that our website photos are truly representative of the appearance of the products we advertise. As mentioned on the website the colours can appear a little different in your home due to the difference in lighting between your home and our studio.
In any instance where a customer decides that they do not like a purchased item once they see it in their home, we strive to make their choice to return them as easy and transparent as possible as laid out in the support section of our website.
Your refund was processed in line with our advertised timescales, unfortunately in this instance there was a system error which resulted in a slight delay between us issuing the refund and your bank accepting the payment. We are truly sorry that this occurred. As soon as this was notified to us, we resolved the issue the same day to ensure your money was with you as quickly as possible.
Kind regards
Paul
The Woods Team
After contacting me they were able to…
After contacting me they were able to deliver earlier than expected which was very good. Thank you Dylan and Mark, very happy with the service.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Ros
Thank you for your review.
We're really pleased to have been able to provide you with such great service, I have passed your feedback on to Dylan and Mark and they have expressed what a pleasure it was to help you with your delivery!
Kind regards
Paul
The Woods Team
Outstanding product and service…
It is little wonder that Woods has been trading successfully for 151 years. Karen in the Bournemouth shop was incredibly helpful whilst choosing our table. Office phoned a week before to check our availability. Mark phoned 10 minutes before arrival to alert us to the imminent delivery. Both he and Dylan assembled the table quickly and efficiently and could not have been more helpful. What is more, the handsome table represents exceptional value. Here’s to the next 151 years !
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Mr Lowrey
Thank you so much for your glowing review and good wishes!
It's really good to hear how much you enjoyed your experience at our new Castlepoint store. I've passed your feedback onto Karen, Mark and Dylan and they have all expressed what a pleasure it was to have been able to help you choose and purchase your new table, and to have been able to bring it to you and assemble it in your home.
We at Woods are glad to have been able to provide you with such an excellent service and we look forward to welcoming you to our stores again in the future!
Kind regards
Paul
The Woods Team
Great customer service
The customer service in the shop and warehouse is spot on. All staff members were knowledgeable and friendly. My drawer sets were delivered on the day I requested and the delivery guys were tidy and efficient.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Mrs Linton
Thank you for your kind review.
It's really great to hear that you had such a fantastic experience in the shop and that our delivery team could help you out bringing your new drawer sets into your home!
We hope to be able to help you again soon with any future furniture requirements you may have.
Kind regards
Paul
The Woods Team
We visited the Dorchester Shop
We visited the Dorchester Shop, its a beautiful furniture shop so well laid out and there was so much choice! The assistant was so patient and helpful.
Delivery arranged, got a phone call from the warehouse to confirm delivery date. A further phone call 2 days before with a time slot and then another delivery 30 minutes before arrival.
Mark and Dylan were the most helpful men!
Would definitely recommend
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Ms Cossens
Thank you so much for your review!
We're really pleased to see how much you enjoyed your visit to our lovely shop in Dorchester, it was a pleasure to be able to help you choose your new furniture.
I have passed your feedback onto the warehouse team who were delighted to have been able to help with your delivery!
We hope to be able to help you again soon.
Kind regards
Paul
The Woods Team
Appalling customer service
Several males and dents on the items. Customer Service appalling
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Mrs Escott.
Thank you for your review.
We were sorry to hear that you were not satisfied with your products or the customer service provided. We took time to consider your complaint carefully and offered you a resolution which was fair and proportionate within 3 days which was accepted by yourself.
Kind regards
Emma Louise
The Woods Team
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