From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... Mehr ansehen
Unternehmen hat geantwortet
The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... Mehr ansehen
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Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Vom Unternehmen geschrieben
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktinformationen
Communications House, 56 Love Ln, PO31 7EU, Cowes, Vereinigtes Königreich
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Hervorragend
4071 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Rubbish service never works no one…
Rubbish service never works no one comes out keep getting told the same thing all time to still be left with un working service. Very disappointed.
15. Dezember 2025
Antwort von WightFibre
Hi Zoe,
We’re really sorry to hear about your experience and understand how frustrating it is to deal with ongoing connection issues, especially when they affect everyday things like TV and streaming.
We did carry out a number of remote checks and tried to stabilise the service, and an engineer visit was planned as the next step.
Unfortunately, we’re very sorry that this wasn’t communicated clearly enough and that it added to your frustration. That isn’t the experience we want anyone to have.
We regret that this led you to lose confidence in our service and choose to move elsewhere. Your feedback has been shared internally so we can improve how we manage ongoing technical issues and keep customers better informed.
If there’s anything you’d like us to review further, please do let me know.
Best Regards,
David
Not worked correctly since having…
Not worked correctly since having installed
Customer service non existent
E-Mailed multiple times
5. Januar 2026
Antwort von WightFibre
Hi Tracey,
Thank you for taking the time to leave your feedback. I’m sorry to hear that the experience hasn’t met expectations.
Having reviewed the account, I can see that following we did engage with your household on several occasions to investigate the Wi‑Fi concerns that were raised by email, each email that was sent to us was responded to. The connection into the property was testing as healthy at the router, and support focused on troubleshooting wireless performance around the home, including optimising the system remotely, checking the Wi‑Fi extender, and providing guidance on equipment placement, which can significantly affect coverage and speeds.
We also followed up by email and made contact to check whether the changes had improved things, with advice to get back in touch if problems continued so that the next steps could be arranged.
We absolutely appreciate how frustrating Wi‑Fi issues can be, particularly when service is new, and we’d still welcome the opportunity to review this again and make sure everything is set up as well as possible.
I will have a member of the team reach out this morning to carry out a further assessment and if necessary, book an engineer visit to full assess your service and and hopefully improve things moving forward.
WightFibre Customer Services
Great team of guys
Great team of guys. Very competent. Broadband installed and appliances updated.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Susan,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear that our team took good care of your installation and appliance updates.
I’ll be sure to pass your kind feedback on to them – it means a lot. Thanks for choosing us, and enjoy your broadband! 💙
Change to whitefibre in January
Change to whitefibre in January as my BT deal ended. Whitefibre are half the price and give me faster speeds. Had no problems so far .
8. Januar 2026
Antwort von WightFibre
Hello Ph Dowie,
Thank you for the 5‑star review! ⭐
We’re really glad to hear the switch to WightFibre has been a positive one, and that you’re enjoying faster speeds at a lower cost.
It’s great to know everything has been running smoothly so far.
Thanks for choosing us – we really appreciate it! 💙
Superb service team (hopefully you…
Superb service team (hopefully you won't need them)
19. Dezember 2025
Antwort von WightFibre
Hello Suzanne,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear you had such a positive experience with our service team – even better if you don’t need them often! It’s great to know they were there when needed.
Thanks for choosing us. 💙
Wightfibre
Both gentlemen were polite and said what was going to be happening.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Miss Harris,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear that our team explained everything clearly and were polite throughout the visit.
That’s exactly the level of service we aim to provide.
Thanks for taking the time to share your experience! 💙
Excellent service in all respects
Excellent service right from initial contact - everything was smooth and efficient. Staff all first class. Speeds are excellent too and great value!
10. Dezember 2025
Antwort von WightFibre
Hello Moyra,
Thank you for your brilliant 5‑star review! ⭐
We’re delighted to hear everything was smooth and efficient from your first contact, and that our team made such a great impression. It’s also great to know you’re enjoying the speeds and finding the service good value too.
Thanks again for choosing us and for taking the time to share your experience – it really means a lot to the team. 💙
The initial installation went amazing
The initial installation went amazing, quick and reliable.
However, we had a problem with Sky Q, and the customer services lines 1) resolved it and 2) were incredibly polite and friendly.
Hazel - Joe - and Sam, have all been amazing help. Couldn't recommend more.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Kory,
Thank you so much for the fantastic 5‑star review! ⭐
We’re really pleased to hear your installation went smoothly, and even more so that our team was able to quickly resolve the issue with Sky Q for you.
Hazel, Joe and Sam will be absolutely delighted to hear your kind words – they take great pride in being friendly, helpful, and getting things sorted.
Thanks again for taking the time to recommend us, it really means a lot to the whole team. 💙
Good speed and reliable service at a…
Good speed and reliable service at a very competitive price
5. Januar 2026
Antwort von WightFibre
Hello,
Thanks so much for the great feedback! ⭐
It’s lovely to hear you’re happy with the speed, reliability, and competitive pricing 💙
Exceptional signal
5. Januar 2026
Antwort von WightFibre
Hello Samantha,
Thanks so much for the great feedback! ⭐
It’s brilliant to hear you’re enjoying such an exceptional signal! 💙
Antwort von WightFibre
Hello John,
Thanks for your feedback! ⭐
It’s great to hear the changeover was easy and that you’ve had a good experience with our service so far, if there is anything we can do to make this a 5 star review in the future, please let us know! 💙
Doing well in many ways
Doing well in many ways. Employees are helpful, knowledgeable and social. Then comes the good advice - which linked to financial offer
convinced me to move to WF from business that is been with for decades. Final positive - no issues regarding the delivery - fast, reliable and get updates. Why not 5 stars because the app gave me an issue - wasn’t clear enough about setting up
4. Januar 2026
Antwort von WightFibre
Hello Mick,
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that our team’s knowledge, friendliness, and advice gave you the confidence to move over to WightFibre after so many years elsewhere, and that the installation and service delivery have been smooth, fast, and reliable.
We do appreciate your honest feedback about the app setup not being as clear as it could be.
That’s really useful insight, and we’ll be feeding this back so we can improve the experience for new customers.
If you ever need a hand with the app or anything else, our team is always happy to help. 💙
Excellent engineer and customer care
Excellent engineer and customer care. Superb value.
5. Dezember 2025
Antwort von WightFibre
Hi Joanna,
Thank you for your 5‑star review! ⭐
We’re delighted to hear you received excellent support from our engineer and Customer Service team, and that you’re finding the service such great value. 💙
Polite staff and great service.
7. Dezember 2025
Antwort von WightFibre
Hello John,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear you found our team polite and the service great.
We appreciate you taking the time to share your feedback. 💙
A great deal on price
A great deal on price, installation was as promised, I have had no problems at all since changing from BT, perfect FOR me
4. Dezember 2025
Antwort von WightFibre
Hello Ron,
Thank you so much for your 5‑star review! ⭐
We’re really pleased to hear you found our pricing competitive, the installation went exactly as promised, and that everything has been running smoothly since switching from BT.
It’s great to know our service is a perfect fit for you 💙
Tom was great today
Tom was great today. Installation was done quickly and professionally.
He was kind enough to set up our devices with new password.
Thank you
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Maria
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that Tom provided a quick and professional installation and went the extra mile by setting up your devices with a new password.
We’ll be sure to pass on your kind comments to him.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards
My phone is still cracking on incoming…
My phone is still cracking on incoming calls
3. Dezember 2025
Antwort von WightFibre
Hello
Thank you for taking the time to leave your feedback.
We’re sorry to hear you’re still experiencing crackling on incoming calls.
Our customer service team will be in touch shortly to look into this for you and help get it resolved as quickly as possible.
Kind regards
Installation team were very…
Installation team were very professional. Since then the service has been fast and reliable.
2. Dezember 2025
Antwort von WightFibre
We’re really pleased to hear the installation team made a great impression and that your service has been fast and reliable since. We’ll be sure to pass your feedback on to the team — thanks for choosing WightFibre. Best regards.
Excellent Company to deal with
Excellent Company to deal with, they helped me tremendously when setting everything up, and were most patient with me when I had problems considering that I am 85!!!!!
I would recommend them to anyone.
28. Dezember 2025
Antwort von WightFibre
Hello David
Thank you so much for your kind review and recommendation.
We’re delighted to hear that our team was able to support you throughout your setup and patiently help resolve any issues along the way.
Providing clear, friendly assistance is something we take great pride in, and it’s wonderful to know this made a positive difference for you.
Thank you again for choosing us and for taking the time to share your experience.
Best wishes.
True to their word...I ordered 300mbps & actually get a bit over that.
The weather was awful the day they came to install my Wight fibre, it was torrential rain but they still kept going with the installation, they had a bit of trouble getting the fibre up the road to my property due to the weather being so wet but they came back the next day (Sunday) to finish the job. True to their word, I ordered 300mbps package & have always had over 300mbps broadband download & upload speed. So you actually get a bit more than they promise. Whereas others have been under par. They were all friendly too. No complaints at all.
25. November 2025
Antwort von WightFibre
Hello,
Thank you so much for taking the time to leave such a detailed and positive review. ⭐
We’re really pleased to hear how happy you are with your service.
Our teams take great pride in seeing jobs through properly, even when the weather is challenging, so it’s lovely to know their commitment and friendliness stood out to you.
We’re also glad to hear you’re consistently getting speeds above what was promised, exactly how it should be.
Thanks again for choosing WightFibre and for your kind words.
Enjoy your connection! 💙
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