From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... Mehr ansehen
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Das sagen Bewerter
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... Mehr ansehen
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... Mehr ansehen
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Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Vom Unternehmen geschrieben
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktinformationen
Communications House, 56 Love Ln, PO31 7EU, Cowes, Vereinigtes Königreich
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Hervorragend
4070 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very polite and respectful set up.
Very polite and respectful set up.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Ashley,
Thank you for your lovely review! ⭐
We’re really pleased to hear you found the set‑up polite and respectful.
I’ll be sure to pass your feedback on to the team. 💙
excellent service .
6. Januar 2026
Antwort von WightFibre
Hello Anna,
We’re really pleased to hear you received excellent service.
Your feedback means a lot to the team, and we appreciate you taking the time to share it.
Best wishes.
Complete system failure in my area
Complete system failure in my area. As I am at present suffering massive health anxiety and no proper phone service over last 2 nights this caused a total breakdown in my ability to cope. This documented failure only covered last night but I had been having problems for a day or 2 and was not dealt with swiftly enough Causing severe distress last night and the previous evening a matter which my GP did not take seriously enough. I await this evening with trepidation can this happen again and not be dealt with as no contact can be made? at the time if housebound or out of hours or an isolated instance. ?
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Good morning Patricia,
When you contacted us, you explained there had recently been external works at the property and were concerned this may have affected wiring or equipment. Our checks confirmed the network connection was live and working, with no outage identified. The issue was resolved during the call by rebooting the equipment and reconnecting the Wi‑Fi, and service was confirmed as working before the call ended.
As a precaution, you were advised to monitor the service and contact us again if any further issues occurred. If there is more to the issue than described, please contact us by phone or email at help@wightfibre.com so we can review this further.
Thank you for taking the time to leave feedback.
Taylor and Freddie
Taylor and Freddie connected us to WightFibre efficiently and seamlessly, explaining everything they were going to do to check that we were happy with everything. They were very friendly and worked in a clean and tidy manner.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Sue,
Thank you so much for your 5‑star review ⭐️
We’re really pleased to hear that Taylor and Freddie made your connection to WightFibre such a smooth and efficient experience. Taking the time to explain what’s happening and making sure everything is just right is something we pride ourselves on, so it’s lovely to hear that this stood out.
We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing WightFibre, and enjoy your service! 💙
Great speed at low cost and absolutely…
Great speed at low cost and absolutely supurb customer and after-sales service.
Wightfibre created a lot of local bad feeling with, seemingly, interminable road works but the result is first class!
30. Januar 2026
Antwort von WightFibre
Hello Clive,
Thank you very much for your 5‑star review ⭐️
We’re delighted to hear you’re enjoying great speeds at a low cost, and that our customer and after‑sales service has lived up to expectations.
That means a great deal to the whole team. 💙
EXCELLENT SERVICE AND COMMUNICATION
Have had excellent service from Wightfibre since start including helpful information
29. Januar 2026
Antwort von WightFibre
Hello Michael,
Thank you for your 5‑star review ⭐️
We’re really pleased to hear you’ve had excellent service from WightFibre from the start, and that the information provided has been helpful.
Feedback like this means a lot to the team and reassures us we’re on the right track.
If you ever need anything in the future, we’re always happy to help. Thanks again for choosing WightFibre. 💙
Outstanding Customer Services
Three months after switching to Wight Fibre we had a problem with Freely TV. After a 5 minute call to customer services it was sorted. The operator made it really easy to understand what to do. However I am tech savvy although in my 50's.
29. Januar 2026
Antwort von WightFibre
Hello Stephen,
Thank you so much for your 5‑star review ⭐️
It’s great to hear that our team were able to get your Freely TV issue sorted so quickly, and that the explanation was clear and easy to follow.
We always aim to make things straightforward, whatever someone’s level of technical knowledge, so it’s lovely to know that approach worked well for you.
If you ever need help again, we’re only a quick call away.
Thanks again for choosing WightFibre and for taking the time to leave such positive feedback. 💙
Good sales and customer service and…
Good sales and customer service and good installment service. Would have liked to give better score but the Wi-Fi is frustratingly patchy.
28. Januar 2026
Antwort von WightFibre
Hello E E Schaff,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you’ve had a positive experience with our sales, customer service, and installation teams.
We’re sorry to hear that your Wi‑Fi experience has been frustrating, as patchy coverage is certainly not what we want for our customers. Wi‑Fi performance can sometimes be affected by property layout, construction, or device placement, and in many cases this can be improved with a few adjustments.
We’d love the opportunity to review your setup and see what can be done to improve things for you.
Please contact our customer service team so we can take a closer look and help get the most out of your connection.
Best wishes.
Great service and comms
31. Dezember 2025
Antwort von WightFibre
Hello Carlos,
Thank you for taking the time to leave us a 5‑star review! ⭐
We’re really pleased to hear you’re happy with the service and our communication.
Feedback like this means a lot to the team. 💙
Simply the best experience ever
Simply the best experience ever
2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious
They even swept the pavement of dust after they finished
Just a fantastic experience
Thank you
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Ed,
Thank you so much for such a lovely review! ⭐
We’re thrilled to hear you had such a fantastic experience and that our engineers made such a positive impression.
Being friendly, respectful, and leaving everything spotless is something they take real pride in – even down to sweeping the pavement afterwards!
Your kind words will be shared with the team, and they’ll be delighted to know their efforts were appreciated.
Thank you again for choosing us and for taking the time to leave such great feedback. 💙
Professional prompt and friendly service
30. Dezember 2025
Antwort von WightFibre
Hello David,
Thank you for your fantastic 5-star review ⭐
We’re really pleased to hear you found our service professional, prompt, and friendly.
Your feedback means a lot to the team, and we truly appreciate you taking the time to share your experience. 💙
Very nice and friendly put my network…
Very nice and friendly put my network on my phone for me and explained everything to me
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Thank you for the lovely review! We’re really pleased to hear our team was friendly, helped get your phone connected, and took the time to explain everything clearly. We’ll be sure to pass on your kind feedback.
…Good customer service
We had issues at the start Our phone wasn’t connected The engineer forgot to leave the adapter for the router We also lost our telephone connection twice in the first 3 months Otherwise customer service is good
23. Januar 2026
Antwort von WightFibre
Thank you for taking the time to leave us a review and for your honest feedback. We’re sorry to hear about the issues you experienced early on, particularly with the phone connection, the missing router adapter, and the interruptions to your telephone service. That’s not the start we aim to provide, and we appreciate you bearing with us while those were resolved.
We’re really pleased to hear that, despite this, you’ve found our customer service to be good overall. Your comments help us improve, and we’ll be sure to pass this feedback on to the relevant teams. Thank you for choosing WightFibre.
Let down by WightFibre
Sorry...I seem to be in an area in Bembridge [IoW), where they connect in a reasonable time frame.
At the beginning, mid March 2026, all seemed good, can you help us with a £4,000+ government grant to get you connected.
Filled in the details,set up a direct debit, then get an email to connect at the end of July......
Sorry, but unacceptable, should have been informed at the time of engagement that you are not in the area to connect quickly. Very disappointed in the lack of honest information to get custom.
Also disappointed, as other reviews give a glowing story, so was looking forward to a 5* service to enjoy good Internet and the world cup.
I
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hi David,
Thank you for taking the time to share your feedback, and I’m sorry for the frustration this has caused.
Following your initial enquiry, it became clear that further external works are required at your location before a full fibre connection can be completed. Where additional works are needed outside the property, this can impact installation timescales and unfortunately means we’re unable to connect as quickly as we would like.
The date referenced later in the process was provided as a provisional placeholder to ensure your booking remained active while those requirements were reviewed, rather than a confirmed installation date. We appreciate that this may not have been sufficiently clear at the time, and we understand how this could feel disappointing.
In relation to the grant funding, this is only claimed once a customer has been successfully installed and connected, rather than at the point of enquiry or initial engagement.
We recognise how important transparency is when deciding to proceed, and your feedback highlights where we can improve how we explain build requirements, timescales and funding processes earlier in the journey.
While many customers do go on to enjoy a reliable service once connected, we’re sorry that your experience so far hasn’t matched those expectations. If you’d like us to look again at your specific circumstances or discuss next steps, our team will be happy to help via our support channels.
Kind regards,
WightFibre
Good customer service
As always get through to Wightfibre quickly. Very good customer service to resolve any issues promptly
22. Januar 2026
Antwort von WightFibre
Thank you for taking the time to leave a review. We’re delighted to hear that you were able to get through to us quickly and that our team was able to resolve your query promptly. Your positive feedback is very much appreciated and will be shared with the team. Best regards.
Not sure why but broadband is draining…
Not sure why but broadband is draining my battery overnight, doesn’t happen anywhere else and has never happened before.. Also they put the price up £4 a month after I’d just joined which was annoying, they should at least allow the first year with no increases, shows they do actually care!
23. Dezember 2025
Antwort von WightFibre
Thanks for taking the time to leave a review.
We did previously make you aware of the £4 monthly price increase, but we understand it can still feel frustrating, especially so soon after joining.
In terms of the battery drain you’ve mentioned, Wi‑Fi itself wouldn’t normally cause a separate device’s battery to drain overnight, so we’d like to understand this properly to be sure nothing else is going on. Could you let us know what type of device you’re experiencing this with?
Please reach out to our Customer Service team so we can look into this in more detail and make sure everything is working as it should. We’d be more than happy to help. Thank you again, Best regards.
Excellent
Very easy and helpful sales and installation process, couldn’t ask for more.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von WightFibre
Hello Woodfish,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear you found both the sales and installation process easy and helpful.
We’ll be sure to pass your kind feedback on to the team – enjoy your service! 💙
Very straight forward connection
Very straight forward connection, excellent & polite engineer visited to property and following connection he ensured all our phones, TVs & lap tops were connected and functioning. As senior citizens we both found his assistance very helpful and reassuring, as it avoided many hours and many attempts to achieve what he carried out within minutes. Afraid I don't recall his name , he was particularly well mannered and able to rapidly establish a great rapport with the client, thank you.
17. Dezember 2025
Antwort von WightFibre
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that your installation went smoothly and that our engineer was able to get everything up and running for you so quickly. It’s especially reassuring to know that his support made the process easier and less time‑consuming, and that he took the time to ensure all your devices were working as they should. We’ll be sure to pass on your lovely feedback to the team, it will be greatly appreciated. Thank you again for choosing WightFibre. Kind regards.
The service has been…
The service has been superb,instillation was very good and easy overall I’m very satisfied and would recommend it to anyone who is thinking of changing their provider to Wight fibre
15. Dezember 2025
Antwort von WightFibre
Hello Jeffery,
Thank you so much for taking the time to leave us a 5‑star review! 🌟
We’re really pleased to hear that you found the installation straightforward and that you’ve been happy with the service overall.
Your recommendation means a lot to us, and we appreciate you choosing WightFibre.
If you ever need any help in the future, our team is always happy to assist! 💙
Rubbish service never works no one…
Rubbish service never works no one comes out keep getting told the same thing all time to still be left with un working service. Very disappointed.
15. Dezember 2025
Antwort von WightFibre
Hi Zoe,
We’re really sorry to hear about your experience and understand how frustrating it is to deal with ongoing connection issues, especially when they affect everyday things like TV and streaming.
We did carry out a number of remote checks and tried to stabilise the service, and an engineer visit was planned as the next step.
Unfortunately, we’re very sorry that this wasn’t communicated clearly enough and that it added to your frustration. That isn’t the experience we want anyone to have.
We regret that this led you to lose confidence in our service and choose to move elsewhere. Your feedback has been shared internally so we can improve how we manage ongoing technical issues and keep customers better informed.
If there’s anything you’d like us to review further, please do let me know.
Best Regards,
David
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