In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Most of the tradesmen who work with vivid are very understanding and happy to explain things when stuff goes wrong, like a full black out at 12am sat in the bath. Some are a little arrogant but you ge... Mehr ansehen
Unternehmen hat geantwortet
A reoeting system you need a computer expert to use, a case that hasn't be resolved get and that was reported 10 months ago. A tenant above me that has been convicted for continually breaking a Noise... Mehr ansehen
Unternehmen hat geantwortet
After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktinformationen
Peninsular House, PO2 8HB, Portsmouth, Vereinigtes Königreich
- 0800 652 0898
- vividhomes.co.uk
3.9
Gut
1066 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
The time window was1pm-4pm
The time window was1pm-4pm. I told them I’d be held up by work and wouldn’t be there till 1.30 When I arrived the engineer was waiting for me already. He had a friendly attitude and had it done in a few minutes
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Mike,
Thank you for your feedback. We're pleased our engineer was able to accommodate your arrival time and complete the job quickly. We'll be sure to pass on your kind comments.
Thanks
Sophie
My Vivid Experience
From start to finish vivid helped me along reserving my house, viewing show house,helping with any queries I had etc.it all ran so smoothly.The sales team were on the ball advising me when they’d received any questions and then I got the answers back almost immediately.i felt I had a one to one service with Charis who was so knowledgeable and helped guiding me through each step.
Super efficient and even an email congratulating me on my purchase and best wishes for my future in their Vivid housing.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Christine,
Thank you for sharing your experience. We're delighted to hear the sales process went so smoothly and that Charis was able to support you every step of the way. We'll be sure to pass on your kind feedback and wish you every happiness in your new home.
Thanks
Sophie
40 months to repair a wet room.
40 months to repair a wet room.. bone cancer,spinal chored damage, split personality disorder. Vivid don't care. They pay for jobs to be done,,but dont follow up..I waited a month for appointment to replace couple tiles..booked to be done.waited all day for 2 men scratch there head day right you get another appointment which u havnt vivid paid for job to be done..this is goin on 40 months.flatflooded every time you shower big puddles. 2 floor in 3 years still not done if any thing its worse. So yeah!!!!vivid your vile upu broke tenancy agreement. Still not done. And still dangerous to me and injury waiting again
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Swede,
Thank you for taking the time to leave your review.
We’re sorry to hear about your experience with us . If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Vivid
Absolutely rubbish company never want to do repairs
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Jason,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
VIVID presentsA public image of support, but a very different reality for staff itself as a supportive…
VIVID presents itself as a supportive organisation, helping people into safe homes, brighter futures and back into work. However, the internal culture experienced by staff tells a very different story. There is a long‑standing pattern of employees feeling unsafe to speak up, especially within the People Team. Staff regularly feel their job security is used as a pressure point, and that raising concerns can lead to negative consequences rather than fair resolution.
Employees who challenge poor behaviour or raise legitimate issues often find the situation redirected into a conduct matter instead of being investigated independently. This creates an environment where people feel discouraged from speaking up, even when something is genuinely wrong. Higher management do not appear to take concerns seriously, and conflicts of interest are often overlooked or dismissed.
Subject Access Requests have revealed very unprofessional and derogatory comments from senior leaders, which raises serious questions about how staff are spoken about behind the scenes and how decisions are made. The culture feels closed, defensive and unsupportive, with little confidence that employees will be treated fairly if they raise concerns.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Annie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and will pass the concerns you've raised onto the relevant team.
Thank you,
Sophie
Jason Warwick and Kelly
Jason Warwick and Kelly came to look at a couple of issues I’ve had which had not been rectified.
Lovely people, they’ll get things moving forward. Very understanding. Both a credit to the organisation.
4 stars given as obviously job not yet been undertaken. Once it is, there’ll be the 5 stars!!
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Lisa,
Thank you for your review. We're delighted to hear that Jason and Kelly were able to help and provide a positive experience. We'll be sure to pass on your kind words to them.
We appreciate your patience while the work is being progressed and look forward to getting everything resolved and hopefully earning that fifth star soon!
Thanks
Sophie
Vivid heating engineer brilliant
Vivid heating engineer brilliant, extremely polite and helpful.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello Mrs Corrigan-Bowles,
Thank you for your review. We're delighted to hear that our heating engineer provided such brilliant service and was polite and helpful throughout their visit.
We really appreciate your feedback.
Thanks
Sophie
Sharon was totally amazing and issue…
Sharon was totally amazing and issue resolved immediately. Fantastic
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Louise,
Thank you for your review. We're thrilled to hear that Sharon was able to resolve the issue so quickly and provide such amazing service.
We really appreciate your kind feedback and will make sure Sharon receives your comments.
Thanks
Sophie
I have recently had a new roof and my…
I have recently had a new roof and my bathroom upgraded and Vivid have been amazing. Praised well.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Tina,
Thank you for your review. We're delighted to hear that you're pleased with your new roof and bathroom upgrade, and that your experience has been so positive.
Thanks
Sophie
An appointment was made within a week…
An appointment was made within a week the workman arrived on time and sorted the problem
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Suzanne,
Thank you for your review. We're pleased to hear that an appointment was arranged quickly, that the operative arrived on time, and that the issue was resolved successfully.
We appreciate your feedback.
Thanks
Sophie
Cladding for my roof
The contractors tried to put cladding in the loft but due to areas they could not get to, was unable to complete the full work. Apart from that they were very pleasant and seem to know what they are doing
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Trish,
Thank you for your review. We're sorry to hear that the work couldn't be fully completed due to access issues in the loft. However, we're pleased to hear that the contractors were pleasant, professional, and gave you confidence in their work.
We appreciate your feedback.
Thanks
Sophie
6 months in and plastering work has…
6 months in and plastering work has still not been completed. The hallway ceiling was supposed to be boarded out and replastered today but couldn't be done as the electrics hadn't been disconnected in the hallway.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Christopher,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thanks,
Sophie
The job well done
The job was completed to my satisfaction and in a short time. As always the staff are always excellent.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Shirley,
Thank you for your review. We're delighted to hear that the job was completed in a timely manner.
It's also great to know that our staff continue to provide excellent service. Thank you for your kind feedback and support.
Thanks
Sophie
Tap leaking
When I reported my tap leaking, i had to call back again after three weeks to ask what was going on. Was told that the repair was not urgent even when I mentioned that my tap was feeling a mop bucket a day. It was after pushing that I had to be booked for repair.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello Ntombizodwa,
Thank you for your review. We're sorry to hear that you had to follow up on the repair and experienced a delay in getting it resolved. We appreciate your feedback and will share your comments with the team to help improve our service.
Thanks
Sophie
10000 out of 10 service
10000 out of 10 service I can’t thank the electrician enough. Fixed my shower and my pump and my plug sockets AND made my light fitting safe for me. So polite and kind thank you so much
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Lara,
Thank you for your review. We're delighted to hear that you received such outstanding service and that the electrician was able to resolve multiple issues for you while ensuring everything was safe.
We'll be sure to pass on your kind words. Thank you for taking the time to share your experience.
Sophie
Difficult to have anything done but…
Difficult to have anything done but they are good to ask for more money
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Alex,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Jurgen and fin can’t to do some work in…
Jurgen and fin can’t to do some work in my kitchen today. They have done amazing and looks great to him and fin good luck to the future
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Leanne,
Thank you for your review. We're delighted to hear that Jurgen and Fin did an amazing job in your kitchen and that you're so pleased with the results.
We'll be sure to pass on your kind words to them. Thank you for taking the time to share your feedback.
Sophie
Karl and his apprentice Ian were very…
Karl and his apprentice Ian were very polite and efficient. Thank you chaps!!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Karl and Ian provided a polite and efficient service. We'll be sure to pass on your kind words to them.
Thanks
Grace
Lies & Broken Promises
Out of Hours Emergency contact a complete waste of time even when experiencing a major roof leak with water getting into the electrics. Lies & Broken Promises!
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Jamie,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Door lock fix
Jurgen came to fix my door lock. He was very polite and helpful, did a great job and was very quick. Vivid have always been good, for me, with repairs and anything else needed.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Jurgen was polite, helpful, and able to fix your door lock quickly. We'll be sure to pass your kind words on to him.
It's also great to know you've consistently had positive experiences with our repairs and services.
Thanks
Grace
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