Metropolitan Thames Valley Bewertungen 1'648

Ishan on the property desk was very friendly, helpful and ready to help with a few issues I had this morning. He was very efficient and gave me all the information I needed and sent relevant information to others to complete my requests. Thank you Ishan 😊

MTVH don’t read the emails fully, they are non caring.

Had a repair booked, waited months then it was marked as completed and closed and the repair hadnt even been done. Couldnt contact anyone only go online and report it. Its been put down as a new repair and i have to now wait again. Lousy customer service cant even speak to anyone

HELP!!

Previous reviews are being removed!!

Consistent low standards provided to tenants its getting worse Gold Medal for employing the worst contractors
Cleanscapes Limited not sure how they arrive at the word Clean considering what the tenants pay.
They should not be cleaning as they don't know the meaning of clean hallways & doors filthy dirty.communal bin areas dead maggots and rotting food in the bins.
Infestation of pigeons resulting in birds shit over the windows and window seals its a health hazard.

I am a new tenant with Metropolitan and have found everyone very helpful, initially Shehzad K and Allyson C and today I spoke with Will in the rent department (?), I am always really anxious about phoning people, Will helped me understand a universal credit issue, he was very supportive, kind, polite and well spoken, which was so very welcome because I have slow and auditory processing disorder, which I hadn't told him about, so his clarity was obviously his natural phone manner, I appreciate that 😊

While discussing things, Will picked up on some other things which may be of help to me that I wouldn't have otherwise known about.

Thank you
A.C

this company lie threaten you intimidate you they have lied about a major damp problem our housing officer lied about my husband and took 3 years to put a post on our fence we have a boiler that is out of date and they refuse to do it we have had rats since 2023 in our walls and ceilings and they send surveyor who does know how a machine works and only surveyor half the property they are corrupt and offer vunerable adults money instead of doing the jobs one workman came out and told me he was a plumber but come to fix fence never done it before hopes he dont hit a gas pipe reassuring allyson campbell laura henshaw kelly fox and Nigel Evans all corrupt nigel Evans told us he didnt work for mtvh and my solicitor did a check on him he been with the company 5 years I dont get why they lie they get found out and it makes them.look stupid

Speaking to Jhenell Angus who informed me I would be contacted by someone, still had no response from them. This is relating to ground maintenance team chipping 2 block windows on the ground floor while cutting the grass which is a service we pay for, that is increased what feels like weekly.

I contacted MTHV today about a repair i requested online. They keep saying online is quicker and easier. Not true. But I spoke with someone today and he was polite and friendly and helpful. So don't trust the online repair request.

Always prompt and professional in solving problems. Courteous staff and clear conversations on the phone.

Today I had the wonderful help from Paul (property desk). He lashes it so easy to talk to him and help me with what i needed. He was very professional, friendly and very understanding. He made it a pleasure to talk to him. Absolutely made my day. To stars for Paul

Fraudsters
Stay away from shared ownership with mtvh resi homes

I would like to complement my housing manager Julie for helping me through a tough transition in my personal life that affected my housing needs and future support!
This was achieved by understanding my needs, compassion and professionalism.

I can’t thank Julie enough for her support and the hugely positive impact on my living situation she personally made happen. (Lucy is also massively thankful)

Crisean was very polite and informed me of further developments regarding my repairs.

Katsina was very helpful and sorted out a appointment for my repair to be done at a date best possible

I found MTVH automated system a little confusing but when I finally got through to Michael from MTVH he was super helpful and friendly. He sorted out my problem immediately with confidence and enthusiasm.

After 4 years of absolute misery, 29 reference numbers, 7 surveys.... 3 'pre-work' inspections, over 200 photo's from MTVH and "MetWorks" , yet, after being presented legal action they are now blaming my family and i , for 'aggression' in prevention of access??!!
These underhand illegal tactics do not, and willnot work.
You have defied the courts and an extremely high rate of scruitiny.
When will you take damp , mould and distepairseriusly @MTVH?

Disgusting how an emergency call out comes to to fix communal lights and they don’t even do it .. 3 days!! I’ve been calling about the lights are out! In the communal walkway .. your carnt see anything coming out of my flat and it’s DANGEROUS and we have medical conditions.. now there saying someone is switching them off .. ve been here 1( years and never have I found it do ridiculous

Good customer service from Chris...
Was helpful and efficient.
Thank you

This review is about Paul (Property Surveyors)'s professionalism in identifying the root cause of the mould and damp problem. His assessment was very comprehensive and offered unbiased advice, he was very honest and did educate us on condensation (provided a lot of examples of how we can improve our quality of life). Paul is very knowledgeable about his work and explained a lot of technical issues very well in layman's terms and this was followed up with an email of his findings and advised moving forward. We had a visit from a different surveyor last year and his visit was quick and brushed the topic about mould and damp. It has been such a relief to receive such a high quality assessment with a detailed email with clear actionable recommendations and jobs that need to be prioritised. I cannot thank Paul enough for this clarity and professionalism.