I am a new tenant with Metropolitan and have found everyone very helpful, initially Shehzad K and Allyson C and today I spoke with Will in the rent department (?), I am always really anxious abo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ishan on the property desk was very friendly, helpful and ready to help with a few issues I had this morning. He was very efficient and gave me all the information I needed and sent relevant informati... Mehr ansehen
Unternehmen hat geantwortet
Consistent low standards provided to tenants its getting worse Gold Medal for employing the worst contractors Cleanscapes Limited not sure how they arrive at the word Clean considering what the te... Mehr ansehen
I spoke to a beautiful lady inside and out called Katrina. She was very efficient and knowledgeable to my needs. She made me smile. Actually we smiled together on the subject of Steve. Totally irrele... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We believe everyone should have access to a home and the opportunity to live well.
Kontaktinformationen
Bristol, Vereinigtes Königreich
- mtvh.co.uk
3.8
Gut
1650 Bewertungen
Hat 89 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Unsafe
Possibly the worst freeholder, we’ve had mutiple fire safety installations, all failed, workmen illegally entering flats, fire doors adapted so they no longer close, two different letters on one day, one telling us to evacuate and one to stay put in an emergency, our front gate and block doors not working for 5 months, multiple thefts of our post and packages in this period. MTVH need to seriously look at all of its processes. We are not safe and do not feel safe.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Amazing team
Amazing team, had my leak repaired within a week. Just had my bathroom re floored and new ceiling, it looks amazing. Im so happy, thanks to Paul for coming out late evening. Thanks to Andy, who's team did an amazing job on my bathroom. Can't thank you all enough, much love to MTVH.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Justyn
Thank you very much for your feedback. I have passed your review on to Andy and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
I rang in today to report a repair I…
I rang in today to report a repair I needed done urgently. It was so lovely to have a man called Ishan answer the call as he was polite, understanding, spoke calmly and took his time to understand my personal need and request. Handled my request promptly. Extremely professional. Thank you Ishan.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Vivian,
Thank you very much for your feedback - I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very helpful customer service by Ishan.
Very helpful customer service by Ishan.
Thank you.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Olani,
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
Paul was extremely helpful despite the…
Paul was extremely helpful despite the system being down, he was unable to complete while I was on the call due to the system failure but called me back to give me an update and reference number for the job,
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Nichola,
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
negligent and dismissive
I have been without a working toilet for over a month and MTVH are very dismissive at this fact. The average time between each visit has been weeks as their team takes a significant amount of time to approve the works suggested by their drainage contractor.
We know the issue and what the suggested next steps are, but MTVH are taking significant time to approve. Until then, they are conscious I have no working toilet and offer no attempt to help despite me paying service charge every month for such basic support.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. Please be advised a member of the contact centre will reach out today to discuss.
Many thanks
Lee
I’ve just spoken to Paul he was very…
I’ve just spoken to Paul he was very polite and helpful with a repair that needs sorting out
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Nicholas,
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very helpful and thank you very much…
Very helpful and thank you very much for such a detailed response
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Ania,
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
I had about 5 repairs issues to report
I had about 5 repairs issues to report. For a start a tried the call back system and the call back came 8 minutes as it said it would. Then I stumbled on very helpful receptionist who took his time and raised all the job and references to quote should I call MHTV.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Remy,
Thank you for taking the time to leave us a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Acknowledgment and congratulation
I would like to use this plateform to acknowledge MTVH for their good customer service. Since I joined MTVH in 2005, I have enjoyed good customer care. I would like to congratulate Ms Jacqueline Edomwonyi for her good listening skills and the effort made to put in order my monthly payments that were a bit exaggerated and caused me a bit of stress. Gabriel Assiene.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Gabriel,
Thank you very much for your lovely feedback. I have passed your review on to Jacqueline and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
I would like to thank Paul Johnson and…
I would like to thank Paul Johnson and cookie for fitting a new shower for me. They were polite and very efficient, job done in quick time. So thankyou paul and cookie, really nice fellas🙏
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
My phone call was answered by a lovely…
My phone call was answered by a lovely lady. She gave me time to explain my difficult situation.
I got a text with a date and time for a visit. Five ⭐⭐⭐⭐⭐ service.
Thank you
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Ishan was very polite ,helpful ,and got…
Ishan was very polite ,helpful ,and got me an appointment for repair .
Put me on hold then when he came back thanked me for waiting .
Good customer service
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Property desk
Spoke to Paul this morning at the property desk.
Really helpful charming man,he sorted out my problem straight away.
Cheers Paul 😊
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
MTVH
I always have great experiences when i call MTVH ..today was no different. Chris was brilliant he got straight to sorting my problem out . He was kind and courteous with a dash of humour. Thanks Chris.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was absolutely fantastic at doing…
Paul was absolutely fantastic at doing what I asked very understanding very polite
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was amazing
Paul was amazing, supportive and communicated clearly with me. He provided great customer service support.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very difficult to track a requested…
Very difficult to track a requested repair. When it’s reported you receive a repair ref. Then when an engineer/ tradesperson is called out it’s changed to a different ref number and the original one is cancelled? So unless you keep very prudent records it’s virtually impossible to track :(
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Charlotte was nice and patient with she helped all the things I need to be done today . I am really appreciated her she is best ever person from metropolitan staff I dealt with
Charlotte was nice and patient with me
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback - I have passed your review on to Charlotte and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Alison white is an exceptional customer service representative
I have mixed experience with mhtv, but today I had exceptional customer service from from a lady called Alison white. She went above and beyond to take my complaint and I was so impressed and grateful for her help that I wanted to submit a review. She is definitely an asset to MHTV
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your lovely feedback. I have passed your review on to Alison and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.