In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Mehr ansehen
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Das sagen Bewerter
This comp will employ other tenants to report on other tennant You owe then rent you will get 5 calls a day That's if you ever get told the correct information , I would never recommend vivid ho... Mehr ansehen
Unternehmen hat geantwortet
After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issu... Mehr ansehen
Unternehmen hat geantwortet
My partner and I had a very smooth process when applying to Vivid for a property we were interested in. Jessica Anderson was our main point of contact, she kept us up to date with every stage of the p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktinformationen
Peninsular House, PO2 8HB, Portsmouth, Vereinigtes Königreich
- 0800 652 0898
- vividhomes.co.uk
3.9
Gut
1062 Bewertungen
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Das haben sich andere Leute angesehen
In the morning I complained about glass…
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it.
By this afternoon it had been cleared up. Very quick response for something quite dangerous. Very impressive. Thank you
19. Oktober 2026
Bewertung ohne vorherige Einladung
My overall experience with VIVID has…
My overall experience with VIVID has been extremely frustrating.
There is a constant stream of letters, notices and charges, but when you actually need answers or a repair resolved, the service becomes slow, fragmented and confusing. Issues seem to get passed between different teams, emails often can’t be replied to, portal messages are restricted, and it is difficult to know who actually owns the problem.
I still have a repair outstanding from December 2025, yet at the same time I have received a significant additional service charge demand with repair costs far above the original estimate.
Even where VIVID eventually responds, residents seem to have to do far too much chasing just to get clear answers.
The biggest issue for me is that the condition and upkeep of the building simply does not feel reflective of the level of charges being made.
There are helpful individuals within VIVID, but the overall system is poor.
VIVID communicates a lot, but does not communicate well. There is too little ownership, too little follow-through and too much effort required from residents just to get basic issues resolved.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Richard,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. We'll pass your feedback on to the relevant teams. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thanks
Sophie
Problem was fixed quickly
Problem was fixed quickly, very satisfied.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Janet,
Thank you for your feedback. We're pleased to hear the problem was fixed quickly and that you're very satisfied with the service you received.
Thanks for taking the time to leave a review.
Sophie
Plastering job
Plastering job . High standard, polite, and cleaned everything up, even the floors!
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Russell,
Thank you for your feedback. We're pleased to hear you were happy with the high standard of the plastering work and that the team member was polite and respectful.
Thanks
Sophie
Absolutely diabolical company
Absolutely diabolical company, don't get involved with a property managed by them
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello Mrs Shaw.
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
An excellent job
The carpenter who carried out the work was polite and friendly.
He did an excellent job and thoroughly tidied up before he left. Well done.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Christopher,
Thank you for your feedback. We're delighted to hear that the carpenter was polite and friendly, and that you were pleased with the quality of the work. We'll be sure to pass on your kind comments to the team.
Thanks again for taking the time to leave a review.
Sophie
5* visits every time
I’ve had 3 visits from vivid and everyone has been quick, clean and efficient. Hard working colleagues. Ian from my yearly gas check is a credit to vivid
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Karen,
Thank you for your kind feedback. We're pleased to hear that our team has provided quick, clean and efficient service. We'll make sure your comments are passed on to Ian – it's great to hear he made such a positive impression during your annual gas check.
Thanks again for taking the time to leave a review.
Sophie
This comp will employ other tenants to…
This comp will employ other tenants to report on other tennant
You owe then rent you will get 5 calls a day
That's if you ever get told the correct information ,
I would never recommend vivid housing management, operative s. Not so much
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Repairs took a while to get done but…
Repairs took a while to get done but once completed we are very satisfied with our new gate, letter box and toilet cistern.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Patricia,
Thank you for taking the time to share your feedback. We’re sorry the repairs took longer than expected, but we’re pleased to hear you're happy with your new gate, letter box and toilet cistern. We appreciate your patience while the work was completed and hope you enjoy the improvements to your home.
Thanks
Sophie
After a bit of backwards and forwards…
After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issues resolved !!
My mind has been put at ease with his work today.
Thank you !!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Caroline,
Thank you for taking the time to share your feedback. We're pleased to hear that Ricky was able to help resolve the issue and put your mind at ease. We'll be sure to pass on your kind words.
Thanks
Sophie
I called to report 2 nasty brown leaks…
I called to report 2 nasty brown leaks coming through my lounge ceiling. The upstairs neighbour obviously has leeks. I was told they have to ring in. I was not even given an appointment to inspect the damage to my ceiling
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Patricia,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. If you'd like to discuss this with us further, please get in touch with our Customer Experience team.
Thanks
Sophie
mains water leak
We recently had a mains water leak from the inlet water pipe. We were very pleased when the plumber arrived and quickly turned off the water at the mains out in the road. The plumber then quickly repaired the leak. The plumber was called Jergen and and I can honestly say he is an asset to Vivid.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Lisa
Thank you for your feedback.
It's great to hear that Jurgen responded promptly to the water leak and was able to repair it so quickly.
We'll be sure to pass your kind words on to him.
Thanks
Grace
Out of hours emergency
Jurgen came out as a emergency and managed to get us back into our home absolutely amazing service
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Connor
Thank you for your feedback.
We're pleased to hear that Jurgen was able to help in an emergency and get you back into your home. We'll be sure to pass on your kind words to him.
Thanks
Grace
Excellent company and great staff
Excellent company and great staff. Very quick and professional with all tasks, set before them.
Thank you.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Caroline
Thank you for your feedback.
We're delighted to hear that you've had such a positive experience with us. It's great to know that our team has been quick, professional, and supportive whenever you've needed us.
Thanks
Grace
Most colleagues are nice and polite
Most colleagues are nice and polite. Problems are fixed in a reasonable manner. Only issue is an unhygienic bathroom they refuse to change.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello
Thank you for your positive feedback. We're really pleased you've found our staff friendly and polite, and that issues were resolved reasonably quickly.
We're sorry to hear you're unhappy with the condition of your bathroom. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thank you
Grace
Vivd really good landlord
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Gabby,
Thank you for your review. We're delighted to hear that you think VIVID is a really good landlord. Thanks for taking the time to share your feedback.
Thanks
Sophie
Never have any problems with repairs
Never have any problems with repairs, always helpful
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Steven,
Thank you for your feedback. We're pleased to hear you've had positive experiences with our repairs service and found our team helpful. We appreciate you taking the time to leave a review.
Thanks
Sophie
Prompt and professional response
Prompt and professional response
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi David,
Thank you for your feedback. We're delighted to hear you received a prompt and professional service. We appreciate you taking the time to leave a review.
Thanks
Sophie
Richard and brennan did a great job…
Richard and brennan did a great job cleaning the guttering. Friendly and polite.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Lindsay,
Thank you for your feedback. We're pleased to hear that Richard and Brennan did a great job cleaning your guttering and that you found them friendly and polite. We'll be sure to pass on your kind words.
Thanks
Sophie
Really professional,
Really professional,
Friendly
Really good service from VIVID
Job done quickly
So doesn’t effect the rest of the day
Didn’t catch his name but I’m sure you can find that,
Many thanks
Morgan
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Morgan,
Thank you for your feedback. We're delighted to hear you received friendly, professional service and that the job was completed quickly with minimal disruption.
Thanks
Sophie
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