In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This comp will employ other tenants to report on other tennant You owe then rent you will get 5 calls a day That's if you ever get told the correct information , I would never recommend vivid ho... Mehr ansehen
Unternehmen hat geantwortet
After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issu... Mehr ansehen
Unternehmen hat geantwortet
My partner and I had a very smooth process when applying to Vivid for a property we were interested in. Jessica Anderson was our main point of contact, she kept us up to date with every stage of the p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktinformationen
Peninsular House, PO2 8HB, Portsmouth, Vereinigtes Königreich
- 0800 652 0898
- vividhomes.co.uk
3.9
Gut
1062 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Vivid as always maintained the property…
Vivid as always maintained the property as and when works have needed to be carried out and the contractor's are polite and professional
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Anthony,
Thanks for your great review! It’s lovely to hear that you’re happy with how we’ve looked after your home and the service provided by our contractors. We really appreciate your feedback.
Thanks
Sophie
I had a neighbour problem I took…
I had a neighbour problem that I took to the police,who contacted someone at vivid on my behalf, I received a phone call from Morgan and all though I thought involving vivid would make things worse Morgan has managed to help make things stop
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Janet,
Thank you for your review. We’re really pleased to hear that Morgan was able to support you through a difficult situation and help bring things to a resolution. We’ll make sure your lovely feedback is passed on.
Thanks
Sophie
They wouldn’t let me pay my so sons rent
They wouldn’t let me pay my so sons rent
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Sonia,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Opening my window again.Lovely chap…
Opening my window again.Lovely chap that came polite,kind and well mannered.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Patricia,
Thanks for your great feedback! We’re glad your window is working again and that you had such a positive experience with our colleague.
Thanks
Sophie
The staff are a credit to the company
The staff are a credit to the company
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Lauren,
Thank you for your kind words! It’s wonderful to hear such lovely feedback about our team, and we really appreciate you taking the time to share it.
Thanks
Sophie
Jurgen, superb worker.
Jurgen, very friendly guy, quick at doing his job, very professional, always welcome to do any work at my house.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello,
Thank you for your lovely feedback. It’s great to hear that Jurgen was friendly, professional and got the job done quickly. We’ll be sure to pass your kind comments on to him 😊
Thanks
Sophie
Vivid needs to improve the customer…
Vivid needs to improve the customer journey, improve communication and respond to repairs in a timely manner instead of leaving their tenants in sub standard properties.
The plumber that attended, however, was excellent and did a brilliant job.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Sam,
Thank you for your review. We’re sorry to hear about your experience and appreciate your feedback around communication and the time taken to complete repairs.
We’re pleased to hear that the plumber who attended did a brilliant job. If you’d like to discuss your concerns with us further, please get in touch.
Thanks,
Sophie
The gas fitter was professional and…
The gas fitter was professional and efficient.thank you!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Roy,
Thanks for the great feedback! We’re glad everything was handled professionally and efficiently.
Thanks
Sophie
I had lloyd who came and fixed my…
I had lloyd who came and fixed my bathroom floor, he repaired the wood underneath very well prior to my floor being done, and today he came and fitted my lino flooring, i am very pleased with the service from lloyd and the amazing work he has done in my bathroom. All round a lovely man and i thank him for doing a brilliant job.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Chloe,
Thank you for your lovely feedback. We’re so pleased to hear Lloyd did such a great job repairing and fitting your bathroom flooring. We’ll be sure to pass your kind comments on to him. Thanks for taking the time to share your experience with us!
Thanks
Sophie
Polite friendly and respectful
Polite friendly and respectful
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Roger,
Thank you for your lovely feedback! We’re really pleased to hear you received such polite, friendly and respectful service.
Thanks
Sophie
The Brilliant new cleaner un coppice square
The new cleaner in coppice square is amazing
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Simon,
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with the new cleaner at Coppice Square. We’ll be sure to pass your kind comments on to them.
Thanks
Sophie
Fast, Helpful, and Safety-Focused Service
What made my experience great was the advisor’s helpfulness and support.by providing responsive, helpful support, offering emergency appointments when needed and completing repairs quickly.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Taito,
Thank you for your lovely feedback! We’re really pleased to hear our advisor was helpful and supportive, and that we were able to respond quickly and get your repair completed.
Thanks
Sophie
After making a call for leaking toilet
After making a call for leaking toilet
A plumber was here within a hour.amazing service. Really good 🙏🤗
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Andrew,
Thank you for your great feedback! We’re really pleased we could get someone out to you so quickly and get the leak sorted.
Thanks
Sophie
If moving into a vivid home
If moving into a vivid home, I hope you have genuine people, whom have standards, not to leave you a home full of grime or belongings, in which neither the previous tenant or Vivid shall take responsibility for!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
I'd give '0' if I could
I'd give '0' if I could.
Inadequate website. Repairs reported get marked 'resolved', when repair not even touched.... No comments or photos to explain what was done, or Moreover, why repairs have been left
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
The engineers were due to attend today…
The engineers were due to attend today at the pre-arranged time, but no one arrived within the agreed time slot. I even received a message saying they were on their way, but they never turned up.
This is particularly frustrating because yesterday they arrived before the agreed time slot, when we were still out, and simply left a note saying they had attended but no one was home. I am extremely disappointed with the service and find the whole situation very frustrating.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Great Job done
Polite, friendly and professional,
The gutter repair's and clearance has been done properly,
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Jeremy,
Thank you for your lovely feedback! We’re really pleased to hear you received a polite, friendly and professional service and that the gutter repairs and clearance were completed to a high standard.
Thanks
Sophie
Cant fault the repairs team
I Have lived in a VIVID property now for just over 6 years and i cannot fault the repair services. Weve had to call them out several times over the past 6 years and each time they are always friendly, helpful and when hes awake they dont mind my son watching there every move, and asking 10thousand questions.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi Cindi,
Thanks for such a lovely review! It’s great to hear you’ve had consistently positive experiences with our repairs team over the past six years. We’re sure they enjoy your son’s questions too!
Thanks
Sophie
Helpful call handler and got though …
Helpful call handler and got though quickly enough but still too many automated messages at the start of the call
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hello,
Thank you for your feedback. We’re pleased to hear you got through quickly and found our call handler helpful. We also appreciate your comments about the automated messages and will take this feedback on board.
Thanks
Sophie
Customer service appauling.
The service I get from this company is shocking some staff are very rude aswell would not recommend going with this housing company.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von VIVID
Hi lee,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
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