I had a very helpful call today from one of Vitality’s reps, I just joined Vitality recently and I hadn’t set up my account correctly. So, he kindly assisted me with setting up my app and explained ho... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Issues with the answering bot and not understanding my clear instructions. Issues with Life Insurance process as have been 20 years plus with Vitality/Pru Life PMI cover and now getting a neg... Mehr ansehen
The member of staff who answered my call was very helpful and friendly. She listened to my requirements and helped me find a suitable consultant. I’m very pleased with the service and the support I r... Mehr ansehen
Unternehmen hat geantwortet
At a time when things are stressful, Jonathan made the entire process simple and held our hand while explaining our options for some mental health counselling sessions. Amazing old school service. Tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Vom Unternehmen geschrieben
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Kontaktinformationen
5th Floor, 80 Strand, WC2R ODT , London, Vereinigtes Königreich
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Hervorragend
68'603 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
It was a long wait but the person who…
It was a long wait but the person who picked up the phone was great, problem solved quickly.
11. September 2026
Antwort von Vitality
Hi Afsaneh, thank you for your feedback. We understand that waiting can be frustrating, and we appreciate your patience. We're delighted to hear that our team member was able to resolve your problem quickly and efficiently. Thank you - Sophie.
Great and immediate advice
Very friendly, helpful guidance - no wait time, just great open and helpful support.
11. September 2026
Antwort von Vitality
Hi Gareth, we're so pleased to hear that you experienced friendly, helpful guidance and great support without any wait time. Thank you for your wonderful feedback! - Sophie
Antwort von Vitality
Hi Lyndsey, thank you for your wonderful feedback! We are so pleased to hear that you found our team member to be extremely helpful and efficient. Thank you - Sophie
Quick to answer the call and also…
Quick to answer the call and also really helpful with advice and confirming what was applicable to my policy.
11. September 2026
Antwort von Vitality
Hi Matthew, we're so pleased to hear that we were quick to answer your call and provided helpful advice regarding your policy. Thank you for your positive feedback! - Sophie
The colleague we spoke too was…
The colleague we spoke too was extremely empathetic and very helpful
11. September 2026
Antwort von Vitality
We're so pleased to hear that you had such a positive experience with our team. It's wonderful to know that you found them to be empathetic and helpful. Thank you for sharing your kind words!- Lisa
Customer care phone call was excellent!
My frustration with the online claims form not working was quickly alleviated by the friendly and professional assistance given through the customer care telephone service.
The help and advice have enabled me to submit my claim, via mail, and cleared up a missing detail with my online account.
11. September 2026
Antwort von Vitality
We're so pleased to hear that our customer care team was able to quickly resolve your frustration with the online claims form. It's wonderful that their friendly and professional assistance helped you submit your claim and clarify details with your online account.- Lisa
Unable to find condition on the Care Hub
I wanted to use the care hub to request physio care for a specific knee problem. I could only progress through the questions by selecting a different condition. Once I thought I had completed the questionnaire I have no idea if I had successfully submitted it. Called the help line who were very helpful.
11. September 2026
Antwort von Vitality
Hi, Caroline. Thank you for taking the time to leave us a review.
We're sorry to hear about the difficulty you experienced with the questionnaire and the uncertainty regarding whether it had been submitted successfully. I have asked a member of the team to reach out to you to ensure your feedback is passed on and to check whether there are any outstanding concerns that we can help with. Thank you for bringing this to our attention. - Sophie.
New patient to Vitality
For a new patient to Vitality - would not recommend the service to anyone - no use whatsoever! NHS health is way better and that says a lot..
11. September 2026
Antwort von Vitality
Good afternoon, Katherine.
I am disappointed to learn of your comments, as this is certainly not how we want our members to feel.
I have asked a member of the team to reach out to you directly to discuss your concerns in more detail and to better understand your experience.
Thank you for bringing this to our attention, and we hope to speak with you soon.- Lisa
Very quick
Very quick, simple, friendly and helpful. They knew I needed direct and non-complicated communication and it has been a good process so far
11. September 2026
Antwort von Vitality
We're delighted to hear that you found our service quick, simple, friendly, and helpful. It's great to know that our communication style met your needs and that the process has been positive so far.- Lisa
Clear and helpful communication
Clear and helpful communication. Easy to make contact.
10. September 2026
Antwort von Vitality
We are so glad to hear our communication was clear and helpful. We appreciate your positive feedback!- Lisa
Very nice lady
Very nice lady, explained everything well and has put me at ease. Thankyou
11. September 2026
Antwort von Vitality
Thanks Julie. We're so happy to hear that our team member explained everything well and put you at ease. Thank you for sharing your positive experience with us!- Lisa
Professional helpful and caring
such a professional call from the gentleman on the phone who guided me through what was required, so caring and helpful and explained everything.
11. September 2026
Antwort von Vitality
Thank you for sharing your positive experience with us. We're so pleased to hear that our colleague was professional, caring, and helpful, guiding you through what was required and explaining everything clearly.- Lisa
The staff member was very helpful and…
The staff member was very helpful and informative.
The time to get to a staff member was quite lengthy hence 4 instead of 5 stars
11. September 2026
Antwort von Vitality
Thank you for your feedback. We are pleased to hear that our staff member was helpful and informative. We sincerely apologize for the lengthy wait time you experienced. We are actively working to reduce these wait times for a better customer experience.- Lisa
Resolving plan changes
Louise was very helpful in resolving my claim issues, definitely couldn’t have done it myself or via the app
11. September 2026
Antwort von Vitality
We're so glad to hear that a member of our team was able to provide such helpful assistance in resolving your claim issues. It's wonderful to know we could make a difference!- Lisa
Antwort von Vitality
Thank you for taking the time to share your positive experience with us. We are so pleased to hear that our team member provided such great assistance.- Lisa
Morgan was very helpful on my call…
Morgan was very helpful on my call regarding my dental claim she made my experience very helpful and assuring. A model member of staff.
10. September 2026
Antwort von Vitality
Thank you for sharing your positive experience with us. We are so pleased to hear that our team member was very helpful and made your experience assuring.- Lisa
Rhoda has the patience of a saint
Rhoda has the patience of a saint. She was clearly on top of her game and she went above and beyond what was needed.
11. September 2026
Antwort von Vitality
Thank you for sharing your positive experience with us. It's wonderful to hear that one of our team members was clearly on top of their game and went above and beyond what was needed.- Lisa
Antwort von Vitality
Thank you for sharing your positive experience with us. We're so pleased to hear that you found our customer service to be quick, friendly, and efficient. Your kind words are greatly appreciated!- Lisa
Very professional and efficient
11. September 2026
Antwort von Vitality
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be professional and efficient. We truly appreciate your kind words.- Lisa
Positive Experience
Louise was so clear and helpful. I called to ask about the process and everything was explained very throughly. She was very patient and answered all my questions!
11. September 2026
Antwort von Vitality
We are so pleased to hear about your positive experience. It's wonderful that our team member was so clear and helpful, thoroughly explaining the process and patiently answering all your questions.- Lisa
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