Vitality Bewertungen 

Rachel was very helpful and precise outlining the whole process, next steps and relevant policy terms. My claim was set up without any issue in a short timeframe.

I really like the concept of Vitality’s benefits and rewards, and I think there are some genuinely good partners and incentives available. However, I feel that the current rewards system is much more beneficial to members who live in or close to larger cities, and considerably less useful for those of us living in more rural areas.

For example, rewards such as cinema tickets and free coffee sound great, but their usefulness depends heavily on having those businesses nearby. The nearest Itsu to me is 56 miles away, which makes the benefit completely impractical once you consider the return journey, fuel and traffic.

The nearest Caffè Nero is around 4.6 miles away, but it is in the middle of the city centre. To use a "free" coffee, I would need to drive into town and pay for parking, which makes the reward considerably less attractive.

There are also partners such as Mr & Mrs Smith, Gymshark, ASICS and Mindful Chef. These may be excellent brands, but I simply don't have the disposable income to purchase from them, so these rewards don't provide much value to me.

SportsShoes.com is a more useful partner, as I do regularly need to purchase running and outdoor equipment. However, even here, the 50% Vitality discount cannot always be used in conjunction with other offers. This can mean that the products I actually need for my feet, for example, are sometimes cheaper through another promotion than they would be using the Vitality benefit.

I have been consistently exercising and achieving the maximum number of points each week, so I am engaging very actively with the Vitality programme. However, the rewards don't feel particularly rewarding in return. So far, the most valuable reward I have received through the weekly rewards has only been £5 from Amazon.

I would really encourage Vitality to review both the rewards system and the range of partners, with greater consideration for members who don't live in major cities.

It would also be great to have more freedom and flexibility to choose a reward that is genuinely useful to the individual, rather than receiving rewards that may be completely inaccessible or irrelevant depending on where they live or what they can afford.

I do appreciate that Vitality cannot have physical partners everywhere, but perhaps rewards could include more universally accessible options, such as Amazon, general retail vouchers, online services, outdoor/sports retailers, or a broader choice of digital benefits. A reward that can be used online or locally would make the programme much more inclusive.

I have personally invested in a new Garmin because I value the fitness aspect of the Vitality programme, and I am also planning to use Headspace once their Android app is functioning again for downloads – although that has currently been unavailable for around four weeks.

Overall, I think the Vitality programme is a great idea, and I am motivated by the opportunity to earn rewards through being active. I just feel that the current reward structure doesn't provide the same level of value to everyone. I would really like to see Vitality make the rewards more location-independent, flexible and inclusive, so that members who live outside major cities can benefit just as much as those who live in them.

Good experience

Manuela was exceptionally helpful at helping me understand my new claim and next steps. Really quick and efficient process.

I thought I had a complecated request, but when I talked to the agent she was helpful, professional and effective! She found and booked me the information and contacts I needed. Thank You for your help!

The person who answered the phone was very pleasant and helpful. The admin associated with assessing claims at your end is too cumbersome.

Caroline was very helpful, she was patient and was able to navigate me through the health hub to register with a GP. She was professional and kind. Thank you .

Very helpful team member! Patient, kind and keen to ensure I had all the assistance I needed.

Lots of waiting.
Disappointing to know that you expect us to go to NHS care to finish what was approved as treatment privately. Ridiculous!

Prompt response and very helpful

I spoke to Wayne to explain my situation and establish a claim. Wayne was very caring, patient, understanding and above all else, easy to understand.

good customer service

This is, without a doubt, the worst health insurance provider I've encountered. They levy high monthly premiums, yet their claims process involves unnecessary delays and obstacles, often deterring you from seeking treatment or making a claim. Additionally, some customer service agents are dismissive and rude. It's advisable to look for a better option to avoid stress and hassle.

Excellent service, really pleased with the swiftness of the referral I’ve received. Having been in pain for months, it took one phone call to get a referral

My questions were clearly answered by Nathan, the adviser. The policy documents are straightforward and the quote including the cashback offer made the decision to move from BUPA an easy one.

Customer service very helpful and easy to work with.

Firstly I would like to apologise to Nathaniel I kept calling him Olly. The service I received was excellent I requested an email which I received within a couple of minutes.Keep up the good work.

Easy conversations: helpful - understood what I needed: colleagues were easy to speak to and undersatnd