I had a very helpful call today from one of Vitality’s reps, I just joined Vitality recently and I hadn’t set up my account correctly. So, he kindly assisted me with setting up my app and explained ho... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The member of staff who answered my call was very helpful and friendly. She listened to my requirements and helped me find a suitable consultant. I’m very pleased with the service and the support I r... Mehr ansehen
Unternehmen hat geantwortet
Issues with the answering bot and not understanding my clear instructions. Issues with Life Insurance process as have been 20 years plus with Vitality/Pru Life PMI cover and now getting a neg... Mehr ansehen
At a time when things are stressful, Jonathan made the entire process simple and held our hand while explaining our options for some mental health counselling sessions. Amazing old school service. Tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Vom Unternehmen geschrieben
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Kontaktinformationen
5th Floor, 80 Strand, WC2R ODT , London, Vereinigtes Königreich
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Hervorragend
68'602 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Far too many stages to get through to…
Far too many stages to get through to talk to someone, everything required membership number so if you dont have that to hand you cannot progress.
10. September 2026
Antwort von Vitality
Hi Judith. I'm sorry to hear you've been having issues trying to get through to us. Our IVR system asks for the membership number to help find your account as quickly and easily as possible. You can progress through with other security if you don't have it to hand when you reach our team, however with the membership number, we can locate your account a lot quicker. I have requested a member of our Care team reach out to address any outstanding queries. - Megan
Opthamologist appointment
The advisor I spoke with, Nduso, was efficient, knowledgeable and helpful. He took on board the fact I was at work when making this call and also the fact that my referral letter stated I should see someone "SOON", therefore making both the appointment and call time sensitive. He did the best he could to find an appointment that worked in terms of distance from where I live and when I could attend the appointment and I couldn't ask for any more than that. Just very good service and knowledge
14. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's so great to hear how much Nduso was able to help you! We will make sure to pass your kind words over to him. If there is anything else that we can do to assist you, please do not hesitate to reach out to us!
Very helpful and understanding
Very helpful and understanding and extremely patient!! I burst into tears over the phone and couldn’t get my words out and he just said to take my time and it was ok!! How lovely and kind he was. He has put my mind at rest and has started my claim and organised where to go etc. I am so grateful.
14. September 2026
Antwort von Vitality
Hi Kim. Thank you for taking the time to leave us a review. This is truly wonderful to hear. We're so pleased that our team member was able to provide such patient and understanding support during a difficult moment, putting your mind at ease and getting your claim started. If there is anything else, we can do to assist you please do let us know - Megan
Efficient update received
I was able to speak to the relevant person in customer service, who could see claim details on my file, and gave me the information I needed
14. September 2026
Antwort von Vitality
Hi Zoe. Thank you for taking time to review us. It's always great to hear that our support team have been able to assist you. If there is anything else we can do to help, please let us know - Megan
Excellent customer service and nothing…
Excellent customer service and nothing is too much trouble. Very helpful
14. September 2026
Antwort von Vitality
Hi Gareth. Thank you for taking the time to leave us a review. It's always great to hear how helpful our support team has been. If there is anything further, we can do to assist please don't hesitate to reach out to us! - Megan
Very kind and patient lady (Lele) who I…
Very kind and patient lady (Lele) who I spoke to - I was very anxious about going through the process of a potential claim but Lele 'held my hand' through the process which is just what I needed
14. September 2026
Antwort von Vitality
Hi Tom. Thank you for taking the time to leave us a review. I'm really glad to hear how much Lele has been able to help you through what can be a stressful time. If there is anything further we can do to help, please do let us know - Megan!
pleasant and capable customer service
Ronele was able to answer my questions and authorise coverage for the treatment recommended by my consultant. She was courteous and very helpful, which is greatly appreciated.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vitality
Hi there. Thank you for taking the time to leave us 2 positive reviews! I'm really glad to hear how helpful our support team have been. If there is anything else we can help with, please don't hesitate to reach out! - Megan
Pleasant and capable customer service
Ronele was able to answer my questions and provide authorisation for the treatment that my consultant had recommended. She was courteous and very helpful, which is greatly appreciated.
14. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's so great to hear how much Ronele was able to help you. We will make sure to pass your kind words on to her. If there is anything further that we can do to assist, please do let us know. - Megan
Great communication
Great communication, friendly helpful and knowledgeable. Answered all my questions/queries.
14. September 2026
Antwort von Vitality
Hi Jay. It's great to hear that our support team have been so helpful and friendly when assisting you with your queries. I'm glad to know we answered them all! If you have any more, please don't hesitate to reach out! - Megan
Call operator was incredibly helpful…
Call operator was incredibly helpful and kind when asking for help with making a claim
14. September 2026
Antwort von Vitality
Hi Luke. Thank you for taking the time to leave us a review. I'm very glad to hear that our support team was able to help so much with your claim. If there is anything else we can do to help, please do let us know! - Megan
Easy to get hold of someone and quick…
Easy to get hold of someone and quick to get the information needed. Thank you.
14. September 2026
Antwort von Vitality
Hi Camilla. Thank you for taking the time to leave us a review. It's great to hear how speedy our support team have been with getting you the information need. If there is anything else, we can do to assist, please don't hesitate to reach out! - Megan
I was a bit confussed
I was a bit confussed by the members App and coild not find what I was looking for!
The lady on the phone understood and gave me some help and the information I required!
14. September 2026
Antwort von Vitality
Thank you for sharing your experience. We understand that navigating the app can sometimes be challenging, and we appreciate you reaching out for assistance. We're glad our team was able to provide the help and information you needed. All the best - Owen
Good straight forward question very…
Good straight forward question very polite operatives
14. September 2026
Antwort von Vitality
We're so pleased to hear you had such a positive experience with us and found our team to be polite. Thank you for sharing your kind words! All the best - Owen
Rang to chase up progress on a claim
Rang to chase up progress on a claim
Spoke to an operator, M'pho, who was polite and helpful, and got me onto the next stage of my treatment quickly.
14. September 2026
Antwort von Vitality
Thank you for sharing your positive experience! We're delighted to hear that M'pho was polite and helpful and was able to swiftly progress your treatment. All the best - Owen
Clear instruction given by Katy
Clear instruction given by Katy, she guided me through the process of claiming the prescription which was really helpful to submit my claims.
14. September 2026
Antwort von Vitality
Thank you for your positive feedback, Michelle. We are delighted to hear that Katy provided clear instructions and guided you through the process of claiming your prescription, making it helpful for submitting your claims. All the best - Owen
Very helpful staff member
14. September 2026
Antwort von Vitality
Thank you for taking the time to share your positive experience, Lindsey. We appreciate your feedback. All the best - Owen
Very helpful
Very helpful, answered all my questions in a clear manner. Lovely energy.
14. September 2026
Antwort von Vitality
We're so pleased to hear that you found our service helpful and that we were able to answer all your questions clearly. Thank you for your wonderful feedback! All the best - Owen
Antwort von Vitality
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be excellent and that our team member was very helpful. We truly appreciate it. All the best - Owen
Antwort von Vitality
Thank you for your wonderful feedback. We always strive to provide the best support. All the best - Owen
Good policy and helpful staff
Rachel was very helpful and precise outlining the whole process, next steps and relevant policy terms. My claim was set up without any issue in a short timeframe.
14. September 2026
Antwort von Vitality
We're so pleased to hear about your positive experience. It's wonderful that Rachel was so helpful and precise, outlining the whole process and relevant policy terms. All the best - Owen
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