Issues with the answering bot and not understanding my clear instructions. Issues with Life Insurance process as have been 20 years plus with Vitality/Pru Life PMI cover and now getting a neg... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The member of staff who answered my call was very helpful and friendly. She listened to my requirements and helped me find a suitable consultant. I’m very pleased with the service and the support I r... Mehr ansehen
Unternehmen hat geantwortet
At a time when things are stressful, Jonathan made the entire process simple and held our hand while explaining our options for some mental health counselling sessions. Amazing old school service. Tha... Mehr ansehen
Unternehmen hat geantwortet
The advisor I spoke with, Nduso, was efficient, knowledgeable and helpful. He took on board the fact I was at work when making this call and also the fact that my referral letter stated I should see s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Vom Unternehmen geschrieben
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Kontaktinformationen
5th Floor, 80 Strand, WC2R ODT , London, Vereinigtes Königreich
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Hervorragend
68'576 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Vitality
Hi Steve. Thank you for taking the time to leave us a review. If there is anything we can do to provide you with 5* service, please do let us know! Megan
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's always great to hear how helpful Lisa has been! We will make sure to pass your kind words over to her. If there is anything else we can do to help you, please don't hesitate to reach out - Megan
Kay was extremely informative
Kay was extremely informative, friendly and helpful and it was very much appreciated.
14. September 2026
Antwort von Vitality
Hi Nicola. Thank you for taking the time to leave us a review. It's so nice to hear how much Kay was able to help! We will make sure to pass this kind feedback on to her! If there is anything else we can help with please don't hesitate to reach out - Megan
Excellent customer service
Excellent customer service, called regarding a follow up appointment and once my details were provided the appointment was quickly authorised and the procedure explained.
15. September 2026
Antwort von Vitality
Hi James. Thank you for taking the time to leave us a positive review. It's great to hear that our support team have been able to get you an appointment so quickly! If there is anything else we can do to assist you, please do not hesitate to reach out! - Megan
Agreed to backdate cancellation to 2…
Agreed to backdate cancellation to 2 March 2026 and refund overpaid premiums. Cancellation processed 13 August 2026 but refund left outstanding. On 25 August they said the refund had been processed and to allow 3–5 working days, and offered £25 for the delay. Previously agreed £250 compensation also unpaid. As of 15 September – three weeks later – still no refund, no £250, no £25, and no proper replies to chasers or my subject access request. Only auto-acknowledgements. Repeated broken promises and ignored emails. Unacceptable customer service!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vitality
Thank you for your review. On a public area such as this, we do not comment on specific cases. I have contacted the relevant department to look into what has happened in this case and they will be in touch in due course should this be required. - Megan
Helpful friendly service
Quick service, friendly and helpful. Went and found my answers and told me exactly what I needed to do to be covered by my policy.
15. September 2026
Antwort von Vitality
HI there. Thank you for taking the time to leave us a review. It's always great to hear our support team have been so friendly and helpful. If you have any other questions please don't hesitate to call us! - Megan
Antwort von Vitality
Hi Neil. Thank you for taking the time to leave us a positive review. It's great hearing how helpful and pleasant our support team has been. If there is anything further we can do to help, please reach out! - Megan
Friendly consultant who helped as I needed
Friendly consultant, helpful discussion, next steps and clear solution provided. Customer service delivered in a timely and helpful way.
15. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's always so great to hear how friendly and helpful out support team have been. If there is anything further that we can do to help, please do let us know! - Megan
Representative on the call was…Renee
Representative on the call was wonderful. Very helpful and understanding. The process seems "chicken & egg" and hard to navigate with any urgency.
14. September 2026
Antwort von Vitality
Hi Julie. Thank you for taking the time to leave us a review. I'm glad to hear that Renee was so helpful. I'm sorry to hear that our process may not have been the smoothest for you, we will ensure to feed this back to our team, if there is anything further, we can do to help please don't hesitate to reach out to us - Megan
Friendly helpful member of the team
Friendly helpful member of the team. Chris was very helpful and was able to sort out my error the claim that i had created as this was my first claim
15. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to review us. It's always a pleasure to hear how helpful Chris has been! We will make sure to pass this on to him! - Megan
Matthew was excellent.
Matthew was really helpful, kind, and reassuring. Clear communication, easy to understand, and friendly. Thank you so much.
15. September 2026
Antwort von Vitality
Hi Carly. Thank you for taking the time to leave us a review. It's wonderful hearing how helpful Matthew was, we will make sure to pass your kind words over to him. If we can do anything further to help, please don't hesitate to reach out - Megan
Works how it should
Vitality's approach to claims and customer service has been impressive throughout. Their team honours their commitments reliably, including timely call backs as promised. Kate went beyond expectations when handling my recent call, she demonstrated genuine understanding of the situation's urgency and personally ensured I received a comprehensive update within the hour. This calibre of attentive, responsive service is genuinely appreciated.
15. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us such a positive review. It's so great to hear how helpful Kate has been. We will make sure to pass your kind words over to her! If there is anything further that we can do to assist you, please don't hesitate to reach out - Megan
Great first experience matters
Ignoring the process, a friend and colleague demoed it to me. It is de facto seamless and efficient.The dispatch process is flawless and customer service patient, clear, friendly while professional. Great service and first experience interacting with the staff.
14. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us such a positive review. I'm glad to hear that our support team have been so patient and professional. If there is anything else we can assist with, please do let us know! - Megan
My Experience was great because the…
My Experience was great because the customer service agent was kind helpful and very respectful. I enjoyed talking to him. Unfortunately he was unable to sort out my problem as my claim was not covered by my medical insurance.
9. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. Whilst I'm glad to hear that our support team was both respectful and kind, I'm sorry to hear that we could not process your claim. If there is anything we can do to help you further, please do reach out - Mehan
Very professional service and Andrew…
Very professional service and Andrew was amazing thank you 🙏
13. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us such a positive review. We will make sure to pass your kind words on to Andrew. If there is anything else that we can assist with, please do not hesitate to reach out! - Megan
The person I spoke to on the phone was…
The person I spoke to on the phone was really nice and super and good at there job. Explained things very well with a reassuring friendliness.
11. September 2026
Antwort von Vitality
Hi Neil. Thank you for taking the time to leave us a review. It's always great to hear how much our support team have been able to help in such a friendly way. If there is anything further that we can help with, please do let us know - Megan
Helpful service and friendly support
The member of staff who answered my call was very helpful and friendly. She listened to my requirements and helped me find a suitable consultant. I’m very pleased with the service and the support I received.
One suggestion for improvement would be to allow members to upgrade to a premium plan during the year, rather than making them wait until their current plan ends and renews.
14. September 2026
Antwort von Vitality
Good afternoon Khaled. Thank you for taking the time to leave us a review. I'm really glad to hear about the support that our team have been able to offer you. Thank you for providing us with the feedback, we will pass this on to our team to review. If there is anything else, we can help you with, please don't hesitate to reach out - Megan
Antwort von Vitality
Good Afternoon. Thank you for taking the time to leave us a review. It's always great to hear that our support team have been able to provide you with such great service - Megan
Very helpful
Waarisa was so helpful. She put my mind at rest during a stressful time and was very speedy to help me find a consultant.
14. September 2026
Antwort von Vitality
Good Afternoon Waarisa. Thank you for taking the time to leave us a review. I'm glad to hear our support team have been able to help you so quickly in what can be a very stressful time. If there is anything further that we can do to assist you, please do let us know - Megan
Jonathan was very friendly and helpful…
Jonathan was very friendly and helpful with regards to my health claim. He spent time to help me understand the rest of my process and that was greatly appreciated.
14. September 2026
Antwort von Vitality
Hi Aaron. Thank you for taking the time to leave us a review. It's great to hear how helpful Jonathan has been with assisting in your claim. If there is anything else that we can do to support you, please do let us know! - Megan
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.