Issues with the answering bot and not understanding my clear instructions. Issues with Life Insurance process as have been 20 years plus with Vitality/Pru Life PMI cover and now getting a neg... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The member of staff who answered my call was very helpful and friendly. She listened to my requirements and helped me find a suitable consultant. I’m very pleased with the service and the support I r... Mehr ansehen
Unternehmen hat geantwortet
At a time when things are stressful, Jonathan made the entire process simple and held our hand while explaining our options for some mental health counselling sessions. Amazing old school service. Tha... Mehr ansehen
Unternehmen hat geantwortet
The advisor I spoke with, Nduso, was efficient, knowledgeable and helpful. He took on board the fact I was at work when making this call and also the fact that my referral letter stated I should see s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Vom Unternehmen geschrieben
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Kontaktinformationen
5th Floor, 80 Strand, WC2R ODT , London, Vereinigtes Königreich
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Hervorragend
68'576 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very helpful and friendly customer service
Leanne was so helpful and efficient on the phone. She explained everything well and was very warm and friendly throughout our conversation.
14. September 2026
Antwort von Vitality
Hi Kyriaki. Thank you for taking the time to leave us a review. It's great to hear how helpful Leanne has been, we will make sure to pass your kind words on to her! If there is anything else we can help with please don't hesitate to reach out - Megan
Great customer service
Great customer service, helpful knowledgeable staff who explained everything I needed to know.
14. September 2026
Antwort von Vitality
Hi Claire. Thank you for taking the time to leave us a review. It's always great to hear that you found out support team so knowledgeable and everything was clearly explained to you. If you do have any further questions, please don't hesitate to reach out - Megan
Edward was so lovely
Edward was so lovely. Despite awkward questions and answers for my policy, he was completely understanding and composed. A great experience and he’s a credit to the team. Thank you.
14. September 2026
Antwort von Vitality
Hi Andy. Thank you for taking the time to leave us a review. It's always great to hear how helpful and supportive Edwards has been. We will make sure to pass on your kind words. If there is anything else we can do to assist you, please do reach out - Megan
Great onboarding experience
Based purely on onboarding experience, very good! I received a phone call on day I went live, to take me through the app, points, rewards etc and answer my questions
14. September 2026
Antwort von Vitality
Hi Jonathan. Thank you for taking the time to leave us a review. It's great to hear how helpful our support team, have been! We hope you're now able to enjoy the app and its benefits. If there is anything else we can do to assist, please do let us know! - Megan
No waiting time and lovely service
No waiting time, in person conversation, Sarah was lovely and efficient!
14. September 2026
Antwort von Vitality
Hi Tanja. Thank you for taking the time to reach out to us. It's great to hear how helpful Sarah has been! We will make sure to pass your kind words over to her. If there is anything else, we can do to assist, please do let us know! - Megan
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's great to hear that our support team has been so friendly and helpful. If there is anything else, we can do to help please do let us know - Megan
All Staff were very Helpfull & were…
All Staff were very Helpfull & were able to answer all of my questions & created my claim which made it very easy to get a consultants appointment booked quickly.
14. September 2026
Antwort von Vitality
Hi Robert. Thank you for taking the time to leave us a review. I'm very pleased to hear that our support team have been so helpful with getting your appointment booked so quickly. If we can assist further, please do let us know - Megan
Super helpful phone call
14. September 2026
Antwort von Vitality
Hi Andrew. Thank you for taking the time to leave us a review. It's always great to hear how helpful our support team have been. If there is we can assist in the future please do give us a call! - Megan
Feedback on my experience
Miguel was polite helpful and patient.
It would have been helpful to know where I was in the telephone queue whilst i was waiting - with an approximate wait time.
I called to confirm that I needed to see a Dermatology consultant and explained I had a history of Melanoma cancer in the family (my mother died from it). A virtual GP appointment is a waste of time. I would not trust a GP to be able to satisfactorily judge the potential melanoma over a video call. This process is costing vitality money (to employ a GP in this instance) and me time. You will note from my record that I have not made any kind of claim previously and am not a hypochondriac. i find it frustrating the Virtual GP appointment is necessary. I would not waste my own time requesting a consultant if the symptoms were not potentially serious.
I trust this feedback is helpful.
14. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. I'm glad to hear that Miguel was both patient and helpful. Please know that we will ensure all your feedback is passed on to our continuous development team.
We understand your frustration regarding the necessity of a virtual GP appointment, especially given your family history and the seriousness of your concerns. We recognise your desire for a direct consultation with a Dermatology specialist and acknowledge your valid points about the limitations of a video consultation for such a critical matter. We are reviewing our processes to better address these concerns and improve the clarity of our waiting times. If there is anything further, we can do to assist please do let us know - Megan
Antwort von Vitality
Hi Simon. I'm sorry to hear you have not yet received the DocuSign. I have reached out to our Care Team, to ask if this can be re-issued to you. This may be within your junk or spam, however I will request this for you. If there is anything else we can help with, please do let us know. - Megan
Very clear and helpful advice
14. September 2026
Antwort von Vitality
Hi Jill. Thank you for taking the time to leave us a review. It's always great to hear how helpful and clear our support team has been. If there is anything else we can assist you with, please do let us know! - Megan
Minna and Imogen were very helpful
14. September 2026
Antwort von Vitality
Hi Hugo. Thank you for taking the time to leave us a review. It's always great to hear how helpful Minna and Imogen have been. We will make sure to pass your kind words on to them. If we can do anything else to help, please don't hesitate to reach out - Megan
Yes everything went ok so I got exactly…
Yes everything went ok so I got exactly what I requested
12. September 2026
Antwort von Vitality
Hi Susan. It's great to hear that we were able to help and get you exactly what you needed. If there is anything else, we can help with, please don't hesitate to reach out. Thank you for taking the time to leave us a review - Megan
Millie was an excellent adviser & took…
Millie was an excellent adviser & took a lot of time to help me move forward in my treatment & was able to resolve it during our call. An excellent example of caring for customer. Thanks
14. September 2026
Antwort von Vitality
Hi Kenneth. Thank you for taking the time to leave us a review. It's always great to hear how helpful Millie has been. We will make sure to pass your kind words over to her. If you have any further questions at all, please do reach out - Megan
Very helpful and friendly service from Karen
Karen was incredibly helpful and friendly and my question was resolved on the phone :)
14. September 2026
Antwort von Vitality
Hi Alice. Thank you for taking the time to leave us a review. It's always great hearing how helpful Karen has been. We will make sure to pass your kind words over to her. If there is anything else, we can do to help please do let us know! - Megan
Far too many stages to get through to…
Far too many stages to get through to talk to someone, everything required membership number so if you dont have that to hand you cannot progress.
10. September 2026
Antwort von Vitality
Hi Judith. I'm sorry to hear you've been having issues trying to get through to us. Our IVR system asks for the membership number to help find your account as quickly and easily as possible. You can progress through with other security if you don't have it to hand when you reach our team, however with the membership number, we can locate your account a lot quicker. I have requested a member of our Care team reach out to address any outstanding queries. - Megan
Opthamologist appointment
The advisor I spoke with, Nduso, was efficient, knowledgeable and helpful. He took on board the fact I was at work when making this call and also the fact that my referral letter stated I should see someone "SOON", therefore making both the appointment and call time sensitive. He did the best he could to find an appointment that worked in terms of distance from where I live and when I could attend the appointment and I couldn't ask for any more than that. Just very good service and knowledge
14. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's so great to hear how much Nduso was able to help you! We will make sure to pass your kind words over to him. If there is anything else that we can do to assist you, please do not hesitate to reach out to us!
Very helpful and understanding
Very helpful and understanding and extremely patient!! I burst into tears over the phone and couldn’t get my words out and he just said to take my time and it was ok!! How lovely and kind he was. He has put my mind at rest and has started my claim and organised where to go etc. I am so grateful.
14. September 2026
Antwort von Vitality
Hi Kim. Thank you for taking the time to leave us a review. This is truly wonderful to hear. We're so pleased that our team member was able to provide such patient and understanding support during a difficult moment, putting your mind at ease and getting your claim started. If there is anything else, we can do to assist you please do let us know - Megan
Efficient update received
I was able to speak to the relevant person in customer service, who could see claim details on my file, and gave me the information I needed
14. September 2026
Antwort von Vitality
Hi Zoe. Thank you for taking time to review us. It's always great to hear that our support team have been able to assist you. If there is anything else we can do to help, please let us know - Megan
Excellent customer service and nothing…
Excellent customer service and nothing is too much trouble. Very helpful
14. September 2026
Antwort von Vitality
Hi Gareth. Thank you for taking the time to leave us a review. It's always great to hear how helpful our support team has been. If there is anything further, we can do to assist please don't hesitate to reach out to us! - Megan
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.