The member of staff who answered my call was very helpful and friendly. She listened to my requirements and helped me find a suitable consultant. I’m very pleased with the service and the support I r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
At a time when things are stressful, Jonathan made the entire process simple and held our hand while explaining our options for some mental health counselling sessions. Amazing old school service. Tha... Mehr ansehen
Unternehmen hat geantwortet
This is, without a doubt, the worst health insurance provider I've encountered. They levy high monthly premiums, yet their claims process involves unnecessary delays and obstacles, often deterring you... Mehr ansehen
Unternehmen hat geantwortet
The advisor I spoke with, Nduso, was efficient, knowledgeable and helpful. He took on board the fact I was at work when making this call and also the fact that my referral letter stated I should see s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Vom Unternehmen geschrieben
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Kontaktinformationen
5th Floor, 80 Strand, WC2R ODT , London, Vereinigtes Königreich
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Hervorragend
68'573 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I am struggling to find out how to make…
I am struggling to find out how to make a GP appointment online, nothing is straight forward on the app. The lady in customer service was nice but cannot assist further.
15. September 2026
Antwort von Vitality
Hi Deborah,
Thanks so much for sharing this review. I am really sorry to hear that you are struggling to make a GP appointment. I have passed your details over to the Care team who will be in touch and help you further with the booking. Thanks - Paul
Helpful young lady explained why I…
Helpful young lady explained why I couldn’t claim
15. September 2026
Antwort von Vitality
Hi Clare, thank you for sharing this. I'm sorry to hear you were unable to make a claim, but it seems that everything was explained clearly. Have a lovely day. - Paul
Delays and avoidance for 2 months
My wife has been waiting to treat her severely injured thumb for a month with Vitality stalling or introducing delays. This has been a terrible experience of private insurance, making me wonder whether we are overtly critical of our NHS
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vitality
Hi Ardarsh,
I am really sorry to hear about the delay in your wife's claim. I have requested your information via Trust Pilot. Our Care team can then get in touch with you to discuss this. Thanks - Paul
The online system doesnt work
The online system doesnt work to book a GP appointment, i called hoping it could be done manually to be told the error would have to be logged with a 24 hr wait and someone will call me back, called again after 24 hours to be told the same then if the system could not be fixed then i could arrange a GP manually, in short your system is not working and i have to wait a minimum of 2 days to book a GP appointment.
15. September 2026
Antwort von Vitality
Hi Stuart, I appreciate you sharing your experience with Vitality here, thank you. I am really sorry to hear that you were unable to book a GP appointment. I would also like to apologise for the level of service you have received when calling, with a repeated issue. I have passed your review over to our Care team who will get in touch with you soon. - Paul
Antwort von Vitality
Hey there, thank you so much for sharing this review. It's brilliant to hear how professional we are when dealing with our members. Have a fantastic morning. - Paul
Antwort von Vitality
Good morning,
Thanks for a great review. - Paul
Efficient and Professional
It was the quickest phonecall I’ve had with Vitality! I’m not sure who it was I spoke to but he should be highly commended. No long drawn out process and everything dealt with efficiently and smoothly. Recently when I’ve rung I was on the phone an hour for the same type of call - how refreshing this experience has been!
15. September 2026
Antwort von Vitality
Hiya Manda.
This is a really lovely review thank you so much. It's so good to hear how quickly your query was resolved. We look forward to wowing you again soon. Take care - Paul
Good all round
Wait time wasn't too long for the phone call customer support. The agent that I spoke with was very clear and helpful. She made sure that my query was answered.
15. September 2026
Antwort von Vitality
Hey Julia.
I am so glad to hear how well the call went and the agent you spoke with was so helpful. Have a splendid day. - Paul
Great communication and a very helpful…
Great communication and a very helpful assistant.
15. September 2026
Antwort von Vitality
Hi Linda,
Thank you so much for this lovely review. Have a great day. - Paul
Angelina very friendly and courteous
Angelina very friendly and courteous - I was looking to update my current claim and get guidance about what treatment might be authorised going forward but apparently unable to give it without a procedure code, so not entirely helpful but that is the Vitality system I guess rather than Angelina
15. September 2026
Antwort von Vitality
Hi Allison,
I am so glad to hear how friendly and courteous Angelina was when you spoke with her. I am sorry to hear that the process in place did not give you the best experience. I have submitted this as feedback, we appreciate you. - Paul
Waarisa
Waarisa, dealt with my claim very professionally yet friendly manner. She also went beyond and answered questions in relation to keeping my Vitality beyond retirement.
15. September 2026
Antwort von Vitality
Hi Steve. Thank you for taking the time to leave us a review. It's always great hearing how supporting and helpful Waarisa is, we will make sure to pass your kind words on to them! If there is anything we can do to assist you further, please don't hesitate to contact us - Megan
Very supportive and gave me all the…
Very supportive and gave me all the info I needed
15. September 2026
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's always great to hear how supportive our team has been. If there is anything else we can do to support you, please don't hesitate to contact us! - Megan
I spoke to Simon regarding my up and…
I spoke to Simon regarding my up and coming appointment. He was very helpful and put my mind at rest.
15. September 2026
Antwort von Vitality
Hi there. It's great to hear how helpful Simon has been. I'm very glad to hear that he was able to put your mind at ease. If there is anything else we can help with, please don't hesitate to reach out - Megan
Antwort von Vitality
Hi Steve. Thank you for taking the time to leave us a review. If there is anything we can do to provide you with 5* service, please do let us know! Megan
Antwort von Vitality
Hi there. Thank you for taking the time to leave us a review. It's always great to hear how helpful Lisa has been! We will make sure to pass your kind words over to her. If there is anything else we can do to help you, please don't hesitate to reach out - Megan
Kay was extremely informative
Kay was extremely informative, friendly and helpful and it was very much appreciated.
14. September 2026
Antwort von Vitality
Hi Nicola. Thank you for taking the time to leave us a review. It's so nice to hear how much Kay was able to help! We will make sure to pass this kind feedback on to her! If there is anything else we can help with please don't hesitate to reach out - Megan
Excellent customer service
Excellent customer service, called regarding a follow up appointment and once my details were provided the appointment was quickly authorised and the procedure explained.
15. September 2026
Antwort von Vitality
Hi James. Thank you for taking the time to leave us a positive review. It's great to hear that our support team have been able to get you an appointment so quickly! If there is anything else we can do to assist you, please do not hesitate to reach out! - Megan
Agreed to backdate cancellation to 2…
Agreed to backdate cancellation to 2 March 2026 and refund overpaid premiums. Cancellation processed 13 August 2026 but refund left outstanding. On 25 August they said the refund had been processed and to allow 3–5 working days, and offered £25 for the delay. Previously agreed £250 compensation also unpaid. As of 15 September – three weeks later – still no refund, no £250, no £25, and no proper replies to chasers or my subject access request. Only auto-acknowledgements. Repeated broken promises and ignored emails. Unacceptable customer service!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Vitality
Thank you for your review. On a public area such as this, we do not comment on specific cases. I have contacted the relevant department to look into what has happened in this case and they will be in touch in due course should this be required. - Megan
Helpful friendly service
Quick service, friendly and helpful. Went and found my answers and told me exactly what I needed to do to be covered by my policy.
15. September 2026
Antwort von Vitality
HI there. Thank you for taking the time to leave us a review. It's always great to hear our support team have been so friendly and helpful. If you have any other questions please don't hesitate to call us! - Megan
Antwort von Vitality
Hi Neil. Thank you for taking the time to leave us a positive review. It's great hearing how helpful and pleasant our support team has been. If there is anything further we can do to help, please reach out! - Megan
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.