We encountered some major admin issues with this renewal, a policy was cancelled, leaving me with no insurance. I managed to get it sorted so that I could drive home but it ended up costing me more wh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Portal doesn't work properly followed by officious unhelpful staff after a 15 min wait on hold listening to candy dulfers love child.... Terrible avoid
Very good service from Scott Helped me sort out van insurance Polite and professional 100% recommend fair priced and customer service is quick and easy no long waits
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Kontaktinformationen
Vereinigtes Königreich
- vanlinedirect.co.uk
4.1
Gut
12'062 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear the team member who helped you was so professional and extremely helpful. Thank you for your kind words, we're so glad we could help.
Antwort von Van LineDirect
Dear Mr Sharpe,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience. I understand your renewal was processed without the confirmation you were expecting, and I can appreciate how frustrating that must have felt.
I am glad to confirm this has since been cancelled following your conversation with our team, and I hope this has resolved matters for you.
Please do get in contact with me using the contact details on our website if there is anything further I can help with.
Yours Sincerely,
Isabel May
Van LineDirect
Beware of this company
Beware of this company. They are also Business insurance solutions ltd. They have recently been data breached. Ive had my name, address, date of birth and bank details lost because of them. They do not reply to emails or calls. Not to be trusted
18. Juli 2026
Bewertung ohne vorherige Einladung
Happily took my deposit and then got a…
Happily took my deposit and then got a message to call them asap or insurance would be void, spoke on the phone to a nice chap but the price went up and up as apparently there were discrepancies, also take the next payment a week later, I wouldn’t use again.
13. Juli 2026
Antwort von Van LineDirect
Dear Mr Rayment,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can completely understand how unsettling it must have felt to be asked to call urgently, and then find the price going up.
Our validation process is in place to ensure the information on your policy accurately reflects the correct material facts. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary.
I can also confirm that taking a further payment a week after the first is simply part of our standard process, so I hope that offers some reassurance.
It is lovely to hear you found the person you spoke with pleasant to deal with, that is always good to hear. If you would like to discuss anything further, please do get in touch using the contact details on our website.
Yours Sincerely,
Isabel May
VanLine Direct
I would avoid this broker service at…
I would avoid this broker service at all costs. I was given a quote for van insurance on money supermarket for this company. Went through the website forms etc and paid in full for the year. Got an email saying to call them to validate the insurance. They went through all the questions I had already answered and tried to put me on hold for 5-10 minutes while they "sorted out the price". The price was quoted and already paid in full.
At this point I realised they are a broker firm and promptly told them to cancel everything and I got a full refund. Never use a broker service as they will not give you a good price.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Copper,
Thank you for taking the time to leave your feedback, and I'm sorry to hear your experience left you feeling frustrated with the process.
I can understand why being asked to go through the same questions again during the validation call felt unnecessary, particularly having already paid in full. This process is a standard part of confirming details are accurate before a policy goes live, and helps make sure your cover is right from the outset.
I'm pleased you received a full refund once you decided not to proceed, and I hope you've since found cover that suits you elsewhere.
As a broker, our aim is always to match customers with the most suitable cover from across our panel of insurers, though I appreciate that won't be the right fit for everyone.
Yours sincerely,
Isabel May
VanLine Direct
updated review
Updating my original review. I took a policy out in March, quoted at £42 a month. I put down four years no claims, uploaded my proof in the portal the first week like I was told to. The file wasn't in the right format, but instead of telling me that, they just treated it as no proof at all and added £375 to my policy with a midterm adjustment fee. Not a call, message or email to warn me. I only found out once it was already done.
When I got in touch, it turned out I actually only had two years valid no claims, which is fair enough and my mistake. But the refund they offered was swallowed by fees: an £80 midterm adjustment fee and a £45 admin fee, so out of £375 I'd have got about £60 back. Customer service was no help at all, which is why I left a one star review.
A few days later someone senior from the team called, apologised, waived all the fees and brought my policy back down to the £42 it should have been. Credit to him, he sorted it properly.
The reason for three stars and not more: it took a public review to get any of this dealt with. If you have a problem, be prepared to make noise before anyone listens. The final outcome was fair, but I shouldn't have had to leave a bad review to get there.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr. Heap,
Firstly, thank you for taking the time out of your afternoon to speak with me yesterday. It was a pleasure to speak with you, although I regret that it was under the negative circumstances of your review.
I am glad that we were able to reach a resolution to the issues you experienced, and that you are satisfied with the outcome. I do apologise once more for your initial experience. Customer satisfaction is incredibly important to us, and I am really pleased that we were able to make amends.
If you have any further queries or concerns, please do not hesitate to ask for me personally and I will ensure that you are well looked after going forwards.
Thank you for your custom, and wishing you a pleasant weekend.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Absolutely appalling company
Absolutely appalling company, had a policy with them for years on a van, unfortunately we had to scrap the van due to it being uneconomical to MOT, Vanline direct want over £100 admin fee and addons to cancel policy, jokers avoid them , go with a slightly higher quote from another company it will work out cheaper in the long run
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr Farrar,
Thank you for taking the time to share this. We're sorry to hear about the circumstances that led to the van being scrapped, especially after being with us for a number of years, and we understand how disappointing it was to then face further charges when cancelling the policy.
Cancellation and administration fees form part of our standard policy terms and apply to cover the cost of ending a policy before its term, so we do appreciate this wasn't the outcome you were hoping for.
I'd be happy to look into this for you personally, so please do get in touch with us via our website with your policy details and I will take a closer look.
Kind regards,
Isabel May
Van LineDirect
Man on the phone was very helpful and…
Man on the phone was very helpful and very professional
12. Juli 2026
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found our team so helpful and professional on the phone. Thank you for your kind words, it means a lot to us.
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found our rates reasonable. Thank you for your kind words, we're grateful to have you as a customer.
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you found our team helpful. Thank you for choosing us, and we look forward to looking after you!
Had a lot of help from Sebastian who…
Had a lot of help from Sebastian who went above and beyond to help.
8. Juli 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Sebastian went above and beyond to help you. That is exactly the kind of dedication we are truly proud of. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Pressured into a policy which was…
Pressured into a policy which was expensive. Found cheeper elsewhere. Waiting on refund.
6. Juli 2026
Antwort von Van LineDirect
Dear Mr. Tsoi,
Thank you for taking the time to share your experience on Trustpilot.
I am deeply concerned about what you have described. We would never want any of our customers to feel pressured into purchasing insurance, and I want to assure you that we take that very seriously.
I am keen to discuss this with you and put things right. I did attempt to call you and left an answer machine message, so please do return my call at your earliest convenience. Your experience is of paramount importance to us, and what you have shared falls short of the standard we expect of ourselves.
I do hope that we are able to speak soon. Please do take care in the meantime.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Charlie is a top geezer
Charlie is a top geezer, he was very helpful and informative, made the experience quick and easy
8. Juli 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Charlie made the whole experience so quick, easy and informative. Top geezer indeed! I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Sophia was so helpful and made the whole process so easy. I will make sure your kind words are passed on to her. Thank you for choosing us, and we look forward to looking after you!
Good customer service
Good customer service, polite and knowledgeable phone staff. Cheap rates. Helpfull from the start. 5☆
7. Juli 2026
Antwort von Van LineDirect
Thank you so much for your lovely review and for your five stars! We are really pleased to hear that you found our team polite, knowledgeable and helpful, and that we were able to offer you such competitive rates. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found us friendly and extremely helpful. Thank you for choosing us, and we look forward to looking after you!
Great service…
The agent was very helpful and got me through the process with skill and useful knowledge, getting my quote for a very reasonable price.
5. Juli 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that our team were so helpful and knowledgeable in guiding you through the process and securing such a reasonable price. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our information clear and our advice helpful. Thank you for choosing us, and we look forward to looking after you!
Helpful and sorted me out
Helpful and sorted me out. Maybe read the script a little slower so I can understand. Otherwise great.
4. Juli 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that everything was sorted for you, and we appreciate you taking the time to share your feedback about the pace of the call. That is really useful to know, and we will make sure it is passed on so that we can keep improving. Thank you for choosing us, and we look forward to looking after you!
Really nice gentleman
Really nice gentleman, made it really easy to get through everything and was very polite.
4. Juli 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had such a pleasant and easy experience with us. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
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