We encountered some major admin issues with this renewal, a policy was cancelled, leaving me with no insurance. I managed to get it sorted so that I could drive home but it ended up costing me more wh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Portal doesn't work properly followed by officious unhelpful staff after a 15 min wait on hold listening to candy dulfers love child.... Terrible avoid
Very good service from Scott Helped me sort out van insurance Polite and professional 100% recommend fair priced and customer service is quick and easy no long waits
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Kontaktinformationen
Vereinigtes Königreich
- vanlinedirect.co.uk
4.1
Gut
12'062 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolute shambles of an insurer
Absolute shambles of an insurer. Takes money when they feel like it without permission and feed you poor excuses each time. I paid my premium but 2 weeks later £150 gets taken off a card I didn’t give them details for, for no reason at all & they couldn’t explain why.
Con artists. Reported to FCA & Ombudsmen
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr Johnston,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your concern regarding a payment being taken from a card you had not provided to us, particularly without a clear explanation as to why.
I want to reassure you that we take matters like this extremely seriously, and this is something I would like to investigate thoroughly. Payments should only ever be taken with proper authority, and if something has gone wrong here, I want to get to the bottom of it.
I would very much welcome the chance to speak with you directly about this, and would ask that you please get in touch with me using the contact details on our website so we can look into this together.
Yours Sincerely,
Isabel May
VanLine Direct
Antwort von Van LineDirect
Thank you so much for your kind review. We are delighted to hear you are very happy with our service, and we look forward to continuing to look after you.
Antwort von Van LineDirect
Thank you so much for taking the time to leave this lovely review. It is great to hear our team could help you find the best price for you. We look forward to being there for your insurance needs.
Antwort von Van LineDirect
Thank you so much for this lovely review! It is great to hear that Kieran was so helpful, clear and concise throughout, exactly the kind of service we want every customer to receive. I will make sure your kind words are passed on to him.
Great thanks 5 star
29. Juli 2026
Antwort von Van LineDirect
Thank you so much for the five star rating! It really means a lot to know you had a great experience with us.
Excellent communication and very…
Excellent communication and very straight forward talking.
1. August 2026
Antwort von Van LineDirect
Thank you so much for this wonderful review! It is fantastic to hear you found our communication excellent and easy to follow throughout.
Great service
31. Juli 2026
Antwort von Van LineDirect
Thank you so much for your kind words! We are so pleased you had a great experience with us.
Will try to rob you every chance they…
Will try to rob you every chance they get. DO NOT USE THESE
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Aiden,
Thank you for taking the time to leave your review, although I am truly sorry to read your comments. I want to assure you that we would never set out to treat any of our customers unfairly, and it is genuinely concerning to hear that your experience has left you feeling this way.
I would very much like the opportunity to understand what has happened and put things right for you. As your review is anonymous, I am unfortunately unable to locate your details at this stage. Please do not hesitate to get in touch with us directly using the contact details on our website, and I will personally make sure your concerns are addressed.
I look forward to hearing from you.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Helped me to get the right insurance…
Helped me to get the right insurance and very helpful for me
31. Juli 2026
Antwort von Van LineDirect
Thank you so much for this lovely review! It is great to hear our team helped you find the right cover, and that you found them so helpful along the way.
Antwort von Van LineDirect
Thank you so much for your kind review! We are delighted to hear our team were so helpful and quick in sorting things out for you.
Antwort von Van LineDirect
We really appreciate you taking the time to leave this review! It is great to hear you found the process quick and easy to arrange, and that you felt the price was fair.
Overall incredible customer service…
Overall incredible customer service very professional and helpful..spot on well done 👏
30. Juli 2026
Antwort von Van LineDirect
Thank you ever so much for taking the time to share this. It is brilliant to hear our team were so professional and helpful, and that your experience with us went so smoothly.
Very good and was happy with the…
Very good and was happy with the information and that put across
30. Juli 2026
Antwort von Van LineDirect
Thank you for taking the time to share this feedback. We are really pleased to hear you had a good experience with us.
My experience of renewing my van insurance
My experience of renewing my van insurance with Vanline Direct was 5*. Very quick and easy to sort out, Connor Bain was most helpful and a friendly, explaining everything very clearly. A very straight forward transaction. Would recommend.
23. Juli 2026
Antwort von Van LineDirect
Thank you so much for your fantastic review, it truly means a lot to us! It's brilliant to hear your renewal was so quick and easy, and that Connor explained everything so clearly along the way. I'll make sure your kind words are passed on to him, I'm sure he'll be really pleased to read this. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found us helpful, and that you were happy with the price too. We hope to continue providing you with a great service, and we look forward to looking after you again!
Absolutely a rip off insurance provider
Absolutely a rip off insurance provider, you provide all the right information online, they take your money and then they make you call them and that’s when the fun starts. Staff I spoke to were rude, spoke over me and told me my ncb can’t be used and they would need to update quote. At this point I advised I wasn’t going to proceed as they were a con and asked for deposit refund. Absolutely a rip off
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr Milton,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your frustration regarding the change in price following your validation call, and I am sorry to hear the team member you spoke with did not communicate this in the way they should have.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts, including details such as no claims bonus. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
I can also confirm your deposit has been refunded to you. I would still like to look into the way your call was handled, as this is not the standard we expect from our team.
Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanLine Direct
Vanline Direct are a terrible…
Vanline Direct are a terrible organisation, I am in dispute about a cancellation of my van policy and they send me threatening emails, texts - and their organisation gives no option to reply to said texts and emails ... it gives a telephone number where the service operatives (although polite and seemingly helpful) - can do nothing to stop the harrassment and threats of debt collectors, bailiffs and legal action which is intimidating and causes extremee stress ... I will NEVER have anything to do with them again ...
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Ms. Forrest,
I am truly sorry to hear about your experience, and I take the feedback you have shared very seriously.
Based on your review, I can see that you dispute the cancellation of your insurance policy, and that you have felt harassed by communications relating to an outstanding balance. I sincerely apologise for the distress this has caused you.
I have written to you so that we may address your concerns directly, and I genuinely hope that I have been able to resolve this matter for you. If there is anything further you need from Van LineDirect, please do not hesitate to let me know and I will make sure you are well looked after.
Thank you for your patience and understanding, and I do hope that we have the opportunity to look after you again in the future.
Have a great week ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Top Rated service
Very good service clear speaking and well informed
Top level customer service team Thanks
22. Juli 2026
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found the team clear and well informed, and that you experienced such a great level of service. Thank you for your kind words, and we look forward to continuing to look after you and take care of all your insurance needs.
My bank details and personal information were taken in a data breach — I wasn't told about it for months
Review update — 26 August 2026
I sent the company a formal written request by registered post, asking key questions about the data breach and providing my full personal details. The letter was delivered and signed for on 21 July 2026.
I asked for a response within 20 working days, or an explanation for any delay. I have received neither.
Given this, the final line of my original review below still stands. My next step is to make a complaint to the Information Commissioner's Office, and I will update this review with the outcome.
***************************************
I was a Van LineDirect customer. On 17 July I received an email from Business Insurance Solutions Ltd (the company behind Van LineDirect) telling me my personal data had been involved in a cyber security breach that took place in January 2026.
The information included my bank account number, sort code, contact details and date of birth.
Why did it take several months to notify affected customers? The company has not provided a reason.
I could find no public notice of the breach on the company's website, or any news reports. When I asked how many people had been affected, I was told that information could not be shared.
My policy ended in 2025. Credit monitoring was not offered to former customers as standard; I only received it after asking.
For me, it's not the breach itself — that's the world we live in. It's the delay, the lack of public information, and the fact I had to push for support. Those are red flags.
Judge for yourself, but I would not trust them with my data again.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Good Morning,
Thank you for taking the time to leave your review, and I am truly sorry to read about your concerns. I want to assure you that we take this matter, and your concerns, extremely seriously.
I did submit a request through Trustpilot for your contact details so that I could reach out to you personally to address your queries directly, but unfortunately I have not heard back. I remain very keen to speak with you and provide you with the answers and reassurance you deserve, so please do not hesitate to get in touch with us using the contact details provided in the email you received.
I am sorry once more for the distress this matter has caused you, and I genuinely hope that we have the opportunity to address your concerns directly and restore some of your confidence in us.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found us helpful, and that we were able to get you a better price too. Thank you for your kind words, we're delighted to have you with us.
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