We encountered some major admin issues with this renewal, a policy was cancelled, leaving me with no insurance. I managed to get it sorted so that I could drive home but it ended up costing me more wh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Portal doesn't work properly followed by officious unhelpful staff after a 15 min wait on hold listening to candy dulfers love child.... Terrible avoid
Very good service from Scott Helped me sort out van insurance Polite and professional 100% recommend fair priced and customer service is quick and easy no long waits
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Kontaktinformationen
Vereinigtes Königreich
- vanlinedirect.co.uk
4.1
Gut
12'062 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Spoke to charlie
Spoke to charlie, great lad, even got my price down even more for me.
5. September 2026
Antwort von Van LineDirect
Thank you for this kind review! Sounds like Charlie went that extra mile for you, and got your price down too, brilliant to hear. I'll make sure he knows how much it's appreciated.
Antwort von Van LineDirect
Thank you for this lovely review! It's wonderful to hear you found our team member so genuine and easy to talk to, that personal touch really does matter. Thank you for sharing this with us.
Antwort von Van LineDirect
Thank you for this kind review! It's lovely to hear Billy was clear and polite throughout, exactly the kind of service we hope for. I'll be sure to pass your thanks on to him.
Went through Van line direct
Went through Van line direct. When I bought a van, I was driving my van home the evening I bought it twenty four hours before I set up insurance.Through this so called company on the way home, I had bad luck, and I driven 340 miles an unfortunately 60 miles from my home address, my van broke down so I phone for recovery, which I took out through this company and they refused to pick me up because of I was a new customer and it needed to wait forty eight hours before they would actually recover it, which I wasn't told about.Apparently it's in the small print 🤔 so I had to cancel my policy with van line direct, and I was still within my seven days, calling down period they owed me back some money, and they said it would be 7/10 ten working days fair;enough, they take it fast enough, but you know it's now three weeks later, and I still haven't been paid my money back so I would stay well care of this broker people in their office don't know what they're doing. One of them hung up on me and said, no I didn't.The line went dead while the line didn't go dead when he was taken my money 👌 the other one in the office previous to talking to this person said yes, your money would be in there between seven and ten working days and like I said three weeks later and I still haven't had my refund back so be very cautious of taking anything out through these people, as they don't know what they're doing, and all they do is pass you from pillar to post and hang the phone up on you very bad customer relations.Stay well away from this company i have warned you 👍
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr Reeves,
Thank you for taking the time to write such a detailed review, and I am sorry to hear about your experience.
Breaking down so soon after taking out your policy, and then finding your recovery cover was not something you could use straight away, must have been an incredibly frustrating way to start.
I can also understand why the delay to your refund, after being given a clear timeframe, added to that frustration, particularly when you felt you were being passed between different people without a straight answer.
I have since spoken with you directly about everything you raised. I hope this has gone some way towards changing how you feel about your experience with us, even if it does not take away from how things started.
Thank you again for taking the time to share this with us, feedback like yours helps us understand where things need to improve.
Yours Sincerely,
Isabel May
Van LineDirect
I had a good experience with lewi…
I had a good experience with lewi today, think he got me the best deal thanks
2. September 2026
Antwort von Van LineDirect
Thank you for this lovely review! It's great to hear Lewi looked after you well and found you a good deal today. I'll make sure he knows how much it's appreciated.
Ben was amazing and I cannot recommend…
Ben was amazing and I cannot recommend enough how he took time and consideration truly feeling like a personal experience with humanity and care behind every decision, there was no issues at all and the customer service was above and beyond anything I have ever dealt before. Thank you Ben for making a massive difference. A call on 01/09/26- Joshua
1. September 2026
Antwort von Van LineDirect
What a truly wonderful review to receive, thank you so much for taking the time to write this. It sounds like Ben brought real care and thought to every part of your call, and that this genuinely stood out to you. That kind of personal touch is exactly what we hope every customer experiences, and I will make sure Ben, and his manager, hear just how much of a difference he made for you.
AVOID at all costs,cancelled policy…
AVOID at all costs,cancelled policy over the phone as requested by them but clearly not actioned by them and constantly trying to charge me fees and threatening legal action even though I had paid up to date. Really disappointed. Also when you call you keep getting passed to customer service without any resolution
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr Dube,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I am glad we have since made contact, and I am looking forward to resolving this issue with you. Thank you for your patience in the meantime.
Yours Sincerely,
Isabel May
VanLine Direct
Auto renew issue with a positive update
I insured with them for a year but details of my vehicles use had changed. I wanted to cancel the auto renew so i could see other offers and not be charged. The portal does not let you turn off auto renew but says you will be notified when this is to happen. So I wait for the notification, this comes through late on a Friday when their offices are closed. Still cant do anything about this online and it says you must call. Monday morning I get emails saying I have renewed and agreements to sign. I try to call all available numbers but each number just cuts me off without giving me any options. Based on this I would not renew, I feel this is a bullying tactic and very bad customer service. I have emailed and requested call backs but as of now nothing. So I am left with no choice but to report it here.
Update. I have changed my review to 5 stars as Charlie the customer service director called me and really showed great empathy with my situation. I was very impressed by how he handled the call. Great sign of a company who listens.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr. Lyons,
Thank you so much for taking the time to update your review, and what a lovely thing to say. It was a genuine pleasure speaking with you, and I am really glad that I was able to address your concerns directly.
Your feedback about the auto-renewal process is incredibly valuable, and I have made sure it has been taken on board. We look forward to looking after you in the future, and thank you for giving me the opportunity to put things right!
Yours Sincerely,
Charlie Byrne
Van LineDirect
I spoke to Harvey who tried everything…
I spoke to Harvey who tried everything he could to get me the best price. He was a great guy to deal with - many thanks.
30. August 2026
Antwort von Van LineDirect
Thank you for this kind review! Harvey sounds like he went above and beyond to get you the best price, and it's brilliant to hear he made the whole experience such a positive one. I'll be sure to pass this on to him.
Antwort von Van LineDirect
What a lovely thing to hear, thank you for sharing this. Feeling listened to makes such a difference, and I am glad our team gave you that.
Quick and easy service
Quick and easy service was very friendly and helpful and got me the best price for my van insurance. David I think who dealt with my insurance was great and made my experience much better. Thankyou
27. August 2026
Antwort von Van LineDirect
Thank you so much for this lovely review! It is wonderful to hear David was so friendly and helpful, and that he found you the best price for your van insurance. I will be sure to pass your kind words on to him. Thank you for choosing us, and we look forward to looking after you!
Not a smooth journey
If there was 0 star, I would chose it, …
Charged me £50 to make changes that weren’t actually properly made which has cost me then a £25 administrative fee for another linked problem. Then when I sold the van I was charged a way excessive amount and when I asked a manager to call, despite calling again the next day, no one bothered …
Worst company ever … So glad I don’t have to deal with them
After I posted my review, I have been contacted by a team member who actually listened, was aware of my issues and acknowledged what happened.
They gave me some of my money back as well
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr Paulet,
Thank you very much for taking the time to speak with me, and for agreeing to update your review following our conversation.
I was sorry to read about your experience, particularly the charges you mentioned for changes that were not properly carried out, and the additional fee this then led to for the related issue. I also understand how frustrating it must have been regarding the amount charged when you came to sell your van.
I am really pleased we were able to talk everything through and reach a resolution. If anything else comes up, please do not hesitate to contact me directly and I will make sure it is looked into straight away.
Thank you again for giving us the opportunity to resolve this, and for your patience throughout.
Kind regards,
Isabel May
VanLine Direct
Helpful communication
I communicated with 2 separate people regarding starting up a new policy and they we're very helpful identifying areas that I was not aware of, this meant i wouldn't have started a policy without all the facts being correct , they also helped with getting the best quote for my miles covered from previous Mot information.
25. August 2026
Antwort von Van LineDirect
Thank you so much for this thoughtful review! It is great to hear both team members you spoke with were so helpful in identifying details you may not have been aware of, and that this meant your policy was set up with everything correct from the outset. It is also lovely to hear they helped you secure the best quote based on your mileage. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your kind review! We are delighted to hear you received such great, helpful service from us.
Simple process and I was offered a very…
Simple process and I was offered a very good price. Customer service was top notch.
17. August 2026
Antwort von Van LineDirect
Thank you so much for this lovely review! It is great to hear you found the process simple and were offered such a good price, alongside top notch customer service. Thank you for choosing us, and we look forward to looking after you!
Quite easy on line and plesent people to talk to
Just quick and easy and don't keep you on hold very long
23. August 2026
Antwort von Van LineDirect
Thank you so much for your kind review! It is great to hear you found the process quick and easy online, and that you were not kept waiting long when speaking with our team. Thank you for choosing us, and we look forward to looking after you!
Excellent service well explained
21. August 2026
Antwort von Van LineDirect
Thank you so much for your kind review! It is great to hear you found our service excellent and everything explained so well. Thank you for choosing us, and we look forward to looking after you!
Great advisor i spoke to
Great advisor i spoke to, made sure everything was right and explained everything clearly. Long call but absolutely satisfied with cover i purchased and the service i got today. Very polite and helpful. Great service all round happy days
21. August 2026
Antwort von Van LineDirect
Thank you so much for this wonderful review! It is fantastic to hear our advisor took the time to make sure everything was right for you, and explained it all so clearly along the way.
We know a long call is not always ideal, so it is great to know you came away feeling fully satisfied with your cover and the service you received. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your kind review! We are delighted to hear you are very happy with our service.
Not Refunding Deposit
Increased quote price on phone call so cancelled and took the deposit anyway and not refunded as advised.
Got a quote online and when we phoned to validate this, the price increased so we decided not to proceed with this. The oh so lovely Sebastian then cut off the phone when we requested this to be cancelled prior to us asking when the deposit will be returned from pending. Then called back and spoke with someone else, forgot his name, who stated the refund would be cancelled off within 24 hours. Given that this was Friday evening, I was willing to allow this to Monday but this was not returned. I called back and was assured this was cancelled and no funds would be taken however it was still the same and I contacted my bank to cancel the pending payment however this morning, the funds have been cleared from my account.
I was advised on 2 occasions this money would not leave my account as the policy was not active and the quote had been cancelled so why have they lied and continued to take the money. I have no option but to report as fraud with my bank as it’s clear they have lied and took my money for no insurances
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Ms Morrow,
We’re very sorry to hear about your experience and sincerely apologise for the level of service you received.
This is not the standard of service we expect to provide, and on this occasion, we have clearly fallen short. We take the concerns raised in your review seriously and have contacted you directly regarding these concerns.
We’re sorry again for the frustration and inconvenience caused and appreciate you giving us the opportunity to address the matter.
Yours sincerely,
Isabel May
VanLineDirect.co.uk
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.