Auto renewed without permission and set a direct debit from my account despite me paying in full when I purchased the original policy. Spent an age on the phone, finally got through to someone who too... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very good service from Scott Helped me sort out van insurance Polite and professional 100% recommend fair priced and customer service is quick and easy no long waits
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Mehr ansehen
Unternehmen hat geantwortet
I left a review last week that said this business was shocking. However, I was stunned by the brilliant service I received to put things right. This matters since things sometimes go wrong. When the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Kontaktinformationen
Vereinigtes Königreich
- vanlinedirect.co.uk
4.1
Gut
12'061 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Avoid
If you pay monthly and change the van, you will be ripped off. I feel cheated. You can't do it online anymore, you have to hang on the phone for at least 30 minutes to get through to a not very polite agent. Every change is made with a high fee. I have never been with them again for four years and I have never made a claim. Today I am done for good. The worst thing is that when I ask for a quote on an independent site for the same van, they offer me a pretty good price, but with an existing policy they ask for 120% more. Be careful!!!
18. September 2026
Bewertung ohne vorherige Einladung
Spoke with Sam today
Spoke with Sam today, helped me out massively with my insurance policy, couldn’t of been more helpful.
18. September 2026
Bewertung ohne vorherige Einladung
AFTER INPUTTING ALL MY DETAILS ON A…
AFTER INPUTTING ALL MY DETAILS ON A COMPARISON SITE AND PAYING FOR MY INSURANCE HAD TO GO THROUGH THE ENTIRE PROCESS AGAIN OVER THE PHONE TO VALIDATE THE INSURANCE.
DON'T LIKE HAVING MY TIME WASTED.
18. September 2026
Antwort von Van LineDirect
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt your time was wasted having to go through the details again over the phone.
As part of our insurance validation process, we may need to confirm the information provided during the online quotation and purchase journey to ensure that the details held on the policy are accurate and that the cover has been correctly arranged. We appreciate that this can feel repetitive after completing the online process.
I have also sent you a separate email regarding your concerns.
We’re sorry again for any frustration caused and appreciate you taking the time to provide your feedback.
Kind regards,
Matt Love
Complaints Officer
Brilliant customer service with…
Brilliant customer service with operators that are happy to help , 5 stars from me !
14. September 2026
Highly recommend
Highly recommend, Great service, very helpful with what I needed.
16. September 2026
Greta service from the gent who took…
Greta service from the gent who took care of my insurance
12. September 2026
First time using was very helpful…
First time using was very helpful getting my van insurance customer service very good also good price
14. September 2026
Happy Chappy
Great customer
Service, they went above and beyond to find a great deal for me.
8. September 2026
I am grateful to the person I spoke to…
I am grateful to the person I spoke to he was helpful and patient with helping me go through it all step by step
9. September 2026
All aspects of my dealing with vanline…
All aspects of my dealing with vanline direct was great, i delt with scott
9. September 2026
Customer service was great
8. September 2026
Very helpful efficient service great…
Very helpful efficient service great price, very satisfied with service received today
8. September 2026
The staff member I talked too was in my…
The staff member I talked too was in my opinion best insurance person I've ever spoken to...he needs a pay rise..
7. September 2026
Friendly Guy - Dreadful Sales Techniques
Really nice guy, very helpful but tiniest of changes to occupation doubled the premium. I tried to cancel and suddenly discount was applied.
5. September 2026
Antwort von Van LineDirect
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt you were being heavily questioned during the process.
As part of our insurance validation process, we may need to ask additional questions to confirm the information provided and ensure that the details held on the policy are accurate. We appreciate that this can feel more extensive than expected, but these checks are carried out to help ensure the policy has been arranged correctly.
We’re sorry for any frustration this may have caused and appreciate you taking the time to share your feedback.
Kind regards,
Matt Love
Complaints Officer
Antwort von Van LineDirect
Dear Mr Barlow,
Thank you for this review! Glad to hear the process itself was efficient.
Just to reassure you, it can take up to seven days for a new policy to show on the Motor Insurance Database, so this is quite normal at this stage. If you would like me to check this for you in the meantime, please do get in touch and I'll be happy to take a look.
Yours Sincerely,
Isabel May
VanLine Direct
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