Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Mehr ansehen
Ok so 2 things which I did not like , first of all, you have to call the insurance company AFTER you've paid the deposit to validate your insurance otherwise it will be cancelled. This is after they... Mehr ansehen
The process took longer than expected. After verifying information over the phone, I was called at least an additional 2 times to confirm information already confirmed. I can only assume the system wa... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Kontaktinformationen
Vereinigtes Königreich
- vaninsurance.co.uk
4.2
Gut
2109 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
He was a normal sounding guy doing a…
He was a normal sounding guy doing a job and had an easy relatable way about him.
Not clinical, not valid,
2. August 2026
Antwort von VanInsurance.co.uk
Thank you so much for your lovely review! It's great to hear our team member came across as so genuine and easy to talk to. We'll be sure to pass this on to them.
I had a great experience setting up my…
I had a great experience setting up my insurance. The whole process was straightforward thanks to the excellent service I received. Jay was very helpful, friendly, and patient, taking the time to explain everything clearly and answer all of my questions. Nothing felt rushed, and I was made to feel valued throughout. I really appreciated his professionalism and positive attitude. I would definitely recommend this company to anyone looking for great customer service and help with their insurance.
1. August 2026
Antwort von VanInsurance.co.uk
Thank you so much for your wonderful review! It's brilliant to hear Jay took such great care of you and made the whole process feel effortless. It sounds like Jay left a really positive impression, and we're so glad you'd recommend us. We'll make sure this gets passed on to Jay.
Not great
Don’t like being told I filled out the quote wrong when the thing they said when the question doesn’t exist on the quote told I’ve got to pay £120 extra because I don’t own my own home then when I said ok il cancel and told could get it down to £26 extra still don’t see what difference it makes and then bombared with text and emails if I didn’t verify the policy the policy would be cancelled at midnight when I had already done it and spent over a hr on the phone !
1. August 2026
Antwort von VanInsurance.co.uk
Dear Pete,
Thank you for taking the time to leave your review, and we are very sorry to hear about your experience.
This is not the experience we want any of our policyholders to have, particularly after spending over an hour on the phone and then facing further messages about verification despite having already completed this.
I attempted to get in touch with you regarding this but was unable to reach you. If you would like to discuss this further, please contact us using the contact details on our website, and I will be happy to look into this with you personally.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Straight forward process and Kieran…
Straight forward process and Kieran managed to get it cheaper for me.
1. August 2026
Antwort von VanInsurance.co.uk
Thank you so much for your lovely review! It's brilliant to hear the whole thing was so easy to sort, and that Kieran managed to find you a better price. We'll make sure this is passed on to Kieran.
Shocking company with inflated prices…
Shocking company with inflated prices and terrible customer service.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Mr Baranowski,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts. Where amendments are made to a quote as part of this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
I am also sorry to hear you found our customer service unhelpful, and I would like to look into this further for you.
Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Can’t fault the efficiency and ease of…
Can’t fault the efficiency and ease of sorting out transfer from one vehicle to the other. More expensive than hoped but not thier fault….they were very helpful and reliable in callbacks.
30. Juli 2026
Antwort von VanInsurance.co.uk
Thank you so much for your kind review! We're really pleased to hear the vehicle transfer was so efficient and easy to sort, and that our callbacks were reliable throughout. Thank you for your kind words.
great smooth honest company highly…
great smooth honest company highly recommended great staff customer service amazing
29. Juni 2026
Antwort von VanInsurance.co.uk
Thank you so much for this brilliant review! We're delighted to hear you found the whole process so smooth, and that you rate our team and service so highly. Thank you so much for the recommendation, it really means a lot to us.
This guys are absolutely thiefs
This guys are absolutely thiefs . A big NO ! Can be cheap but they’re not serious at all . If you want to cancel the policy you can’t reach them on the phone while one the phone is the only way you can cancel it. The contract policy states £45 fee for cancellation but they come up with a big bullshit and you end up paying hundreds.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Mr Grigoras,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your frustration regarding the difficulty reaching us by phone to cancel, and the difference between what you expected to pay and the final cancellation charge.
Cancellation charges reflect the outstanding balance for the period of cover already provided, along with any applicable fees, which can sometimes be more than a single flat cancellation fee depending on how far through the policy term you are.
Please do get in touch with me, I would like to discuss this with you. We are not currently able to reach you, so please do give me a call on 0330 041 9374.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
I had a very disappointing experience…
I had a very disappointing experience with Van Compare. On 24th July I was quoted £71 per month with a £124 deposit. When I went to take out the policy on 28th July, the quote had already increased to £79 per month with a £136 deposit. After paying the deposit, I then received a message telling me to call to discuss the policy.
When I spoke to them, I was told the price had increased again to around a £170 deposit and an unbelievable £138 per month. This happened while I was at the dealership collecting my van, leaving me with very little choice.
After a lengthy discussion and making it clear how unacceptable this was, they eventually reduced it to £100 per month. While that's better than £138, it's still a huge increase from the original quote.
I understand that insurance prices can change, but increases of this size over just a few days feel unfair, especially after you've already paid a deposit. In my opinion, quotes should be honoured for at least 28 days. The whole experience was stressful, frustrating, and left me feeling like I had no option but to accept a much higher premium.
I would think very carefully before using this broker again.
28. Juli 2026
Antwort von VanInsurance.co.uk
Dear Mr Thierens,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand how stressful it must have felt to see the price increase more than once, particularly at a time when you were already collecting your van.
Prices can sometimes change between an initial quote and taking out a policy, and again during a validation call, depending on the information confirmed at each stage.
Our validation process exists to ensure the details on your policy accurately reflect the correct material facts, and any change in premium is determined by our insurers rather than by us as a broker.
We have been in contact with you directly to explain this fully and to discuss your experience with us.
I do hope you are happy with the resolution we have provided, and that you feel reassured everything on your policy is now correct and in order.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
This company give a reasonable quote…
This company give a reasonable quote untill they find out your race.. on which case the price shoots up more than £8000
I was taken through and answered ALL questions i was asked, at no point in our recorded conversation was i asked what type of property i own. Later in the conversation i VOLUNTEERED information AFTER i received my quote. The agent then placed me on hold and when he returned i was informed that due to the type of property i live in the policy has increased to over £8000, same postcode, same vehicle, same everything...
I was then contacted by this company because of My review and all they wanted to do was argue that I answered that I lived in a different type of property, although as i said the RECORDED conversation proves this incorrect.
I will certainly be taking this discrimination further
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Mr. Stirling,
Thank you for taking the time to leave your review, and please accept my sincerest apologies that your experience has left you feeling this way. I want to assure you that we take this allegation extremely seriously. We would never discriminate against any of our customers, and it genuinely concerns me that you feel you have been treated differently.
I do want to clarify what happened in your case. During the online quotation process, your abode type was recorded as a house. Insurers use abode type as a rating factor, and the price displayed online was based on that information. However, during our validation process, you informed us that you actually reside in a static caravan. I am truly sorry that this resulted in such a significant change to the premium, and I appreciate your understanding that the online price was based on information that did not accurately reflect your circumstances. As a broker, we do not have any control over the premiums set by the insurers on our panel, and we can only guarantee our online rates where the information provided is accurate.
I did attempt to contact you to discuss this matter personally, explain what happened, and work towards making amends, but I understand that you did not wish to speak further at that time. I completely respect that, but I want you to know that my door remains open. I am still very keen to put things right, and we genuinely care about making sure every one of our customers feels well looked after.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Great customer service
The gentleman we dealt with on the phone was fantastic after we had such a terrible experience from our previous company.
He went out of his way to find us the best quote after a very stressful few hours!
26. Juli 2026
Antwort von VanInsurance.co.uk
Thank you so much for your lovely review! It's brilliant to hear our team member turned things around for you after such a difficult start with your previous provider, and made sure you left with the best possible quote. We'll make sure this is passed on to them.
I felt with Billy first class service
I felt with Billy, very polite and helpful young man 👍
28. Juli 2026
Antwort von VanInsurance.co.uk
Thank you so much for your kind review! It's great to hear Billy was so polite and helpful. We'll make sure this is passed on to Billy.
Antwort von VanInsurance.co.uk
Thank you so much for your kind review! We're really pleased to hear you found our team so professional to deal with, and that you felt you could trust us throughout.
Antwort von VanInsurance.co.uk
Thank you so much for your kind words! We're really glad to hear you had such a good experience with us.
Got a new insurance quote and saved me…
Got a new insurance quote and saved me a fortune on my insurance highly recommend
24. Juli 2026
Antwort von VanInsurance.co.uk
Thank you so much for your fantastic review! We're really pleased to hear we were able to find you a great new quote and help you save so much on your insurance. Thank you so much for the recommendation, it means a lot to us.
Antwort von VanInsurance.co.uk
Thank you so much for your kind review! We're really pleased to hear our call handler was brilliant, and that you found everything so easy to use.
I got a quote online for my vehicle
I got a quote online for my vehicle. It came to £386 a year. Then I received an email needed to ring the customer service. Asking me questions, that I had a vehicle accident back in 2019. The price went up to £869.
So I cancelled the insurance in 14 days period. So I went to get a different quote from a insurer. He asked me questions, that vehicle accident back in 2019 invalid now which won't effect the price. It came up to 386 a year. Clearly this company was using the information to make more profit.
Be warned people,
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VanInsurance.co.uk
Dear Jay,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience. I can understand your frustration at seeing such a significant change in price following your validation call.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts, especially previous accidents, which insurers require to be disclosed for a set period of time. Where this information affects the risk profile of your policy, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
Different insurers can treat historic accidents differently, which may explain the difference you experienced when obtaining a quote elsewhere.
I am glad to hear you have found cover elsewhere that is more suitable for you.
Even though this is the case, I would still like to look into this for you. Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Very helpful and sorted very quickly
22. Juli 2026
Antwort von VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear everything was sorted so quickly, and that you found us so helpful.
Billy was brilliant he helped me with…
Billy was brilliant he helped me with everything that I needed to do and more thanks.
He is definitely an asset to the company 👍
22. Juli 2026
Antwort von VanInsurance.co.uk
Thank you so much for your lovely review! It's brilliant to hear Billy helped with everything you needed and then some. Billy really is a credit to the team, thank you for saying so. We'll make sure this is passed on to Billy.
Kieron was a great help advised me on…
Kieron was a great help advised me on everything really helpful
22. Juli 2026
Antwort von VanInsurance.co.uk
Thank you so much for your kind review! It's great to hear Kieron talked you through everything and was so helpful throughout. We'll make sure this is passed on to Kieron.
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