I’ve been a customer for a few years now & opened, closed & moved money around as deals have become available. Whether using their online system or speaking to one of their team, they are always a ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am very sorry, I will not be taking up the offer to open an ISA personal account, as the person I spoke to, although very helpful, could not deal with my request until I sent through a copy of... Mehr ansehen
Unternehmen hat geantwortet
Most of the time I'm able to use online banking which I feel is very secure. On the occasional time I've needed to contact the bank the waiting time on the phone is minimal and the staff are very kno... Mehr ansehen
Unternehmen hat geantwortet
Finding a bank which understands Trust accounts is becoming much harder, so engaging Steph and her team was a delight. Steph made the whole process very easy to understand. Steph who heads up the depo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bank
- auch in
- Finanzinstitut
- Sparkasse
Vom Unternehmen geschrieben
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktinformationen
One Ropemaker Street, EC2Y 9AW, London, Vereinigtes Königreich
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.6
Hervorragend
4703 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent advice and clear…
Excellent advice and clear instructions. Thank you so much. Great customer.
31. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that you found our advice helpful and our instructions clear, and that you received the excellent customer service we strive to provide. Thanks Alex
A good rate of interest and a very…
A good rate of interest and a very helpful and personable advisor when I needed help in setting up my account. Thank you.
30. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that you're happy with our competitive interest rate and that our advisor provided helpful, personal support when setting up your account. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that setting up your new charity account was quick and straightforward, and we appreciate you choosing us to support your organisation's banking needs. Thanks Alex
Antwort von United Trust Bank
Thank you for your fantastic review. We're delighted to hear that opening your account was easy, the support you needed was readily available, and our rates met your expectations. Thanks Alex
Very helpful and efficient service at a…
Very helpful and efficient service at a difficult time for us.
23. Juli 2026
Antwort von United Trust Bank
Thank you for your kind review. We're pleased to hear that our team was able to provide helpful and efficient support during a difficult time, and we truly appreciate your feedback. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that you found the transaction process easy to understand and complete, and we appreciate you choosing us. Thanks Alex
Great bank & brilliant customer service
I have been with this bank awhile now. A great bank to invest your money with. They offer good interest rates for Bonds and ISA accounts. It is an online account but you can contact the bank via telephone or secure message. I had to give ny maturity instructions for my account which was very easy to do online. A great bank with brilliant customer service, which I highly recommend.
15. April 2026
Antwort von United Trust Bank
Thank you for your continued trust and recommendation. We're delighted to hear that managing your maturity instructions was simple and that our competitive rates and customer service have helped make your experience a positive one. Thanks Alex
I spoke to a real person very quickly
I spoke to a real person very quickly, and he was very helpful.
23. Juli 2026
Antwort von United Trust Bank
Thank you for taking the time to leave your review. I'm delighted to hear that you were connected to one of our colleagues quickly and that they were able to provide helpful support. Thanks Alex
Poor sevice
I opened 15 months FD on 24/7/26.I have already two joint account with UTB.So I want to add my wife's name in this account.I was adviced to contact UTB by email which I did through secure line .But until this evening no one read my request which is unacceptable.
29. Juli 2026
Antwort von United Trust Bank
Dear Dr Bhowmik,
Thank you for your review. It was great speaking with you this morning regarding what had happened.
During our call, we agreed that you sent a secure message at 16:03 yesterday requesting that your wife be added to the account. My colleague completed this request and replied to you at 17:00 to confirm that it had been actioned.
You should be able to view this response when you log in to Online Banking.
I hope our conversation this morning helped to clarify the situation and that your request has now been resolved to your satisfaction.
Kind regards,
Alex Reid
online banking
Once all forms were correctly filled in online the process was quick. Customer service were very helpful. So far am happy with the experience.
29. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that the process was quick once everything was submitted and that our customer service team were able to support you effectively. We're delighted that you're happy with your experience so far. Thanks Alex
Easy to contact by telephone and all my…
Easy to contact by telephone and all my queries were answered.
28. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you found our team easy to contact and that all your queries were answered clearly and efficiently. Thanks Alex
Problems opening account but a positive response
Our savings account is now open, the product looks good and the staff are extremely helpful. Opening the account took way longer than it should have done, which initially dented my confidence, but I am encouraged by the positive response from the bank, and the improvements they are working on.
22. Juli 2026
Antwort von United Trust Bank
Thank you, Neil, for taking the time to speak with me today about your recent experience opening an account.
I am sorry that issues with the online application process, together with delays in our follow-up and the impact of team workloads, affected the timely opening of your account. I appreciate you sharing your feedback, which has been discussed with the relevant team to help identify opportunities for improvement. I hope the actions we agreed upon during our conversation will go some way towards rebuilding your confidence in us. Your additional comments and suggestions have also been noted and will be considered as part of our ongoing efforts to enhance the application experience for future customers.
Should you have any further questions or require any assistance, please do not hesitate to contact our Deposits Team, who will be happy to help.
Kind regards,
Alex
Easy and transparent process
Easy and transparent process. Only improvement is that the sort code is not stated on the welcome email and have to log in to get it. Other than that: perfect, simple and user friendly.
28. Juli 2026
Antwort von United Trust Bank
Thank yo so much for speaking to me today Suleman, great to see that our process was straight forward. I will wait for your email regarding our welcome email so i can review our welcome email we send out. Thanks Alex
Still waiting for an answer.
27. Juli 2026
Antwort von United Trust Bank
Thank you for your review, Graham. We appreciate you taking the time to share your feedback. I can see that a colleague has responded to the email you sent yesterday, and once we've received the information requested in that response, we'll be able to continue processing your application. Thanks, Alex.
I found that this company was very…
I found that this company was very helpful in the process of setting up a new trust account.
21. Juli 2026
Antwort von United Trust Bank
Thank you for your kind review. We're delighted to hear that our team was able to make the process of setting up your new trust account smooth and straightforward, and we appreciate your recommendation. Thanks Alex
User friendly website.
User friendly website.
Very clear on-line application to open a deposit account.
Great communication via text and email.
Easy to transfer monies in and out
24. Juli 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear that you found our website easy to use, the application process clear, and our communication and account transfers straightforward and efficient. Thanks Alex
Excellent Service
As always any communication is answered very quickly . The instructions I gave for a maturing account have been acted upon and a new account opened at a good rate of interest. Many thanks.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von United Trust Bank
Thank you for your continued trust in us. We're pleased to hear that your instructions were handled promptly, your new account was opened smoothly, and that you were able to secure a competitive interest rate. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that your request was answered promptly and that you found the support provided helpful. Thanks Alex
Just very quick and easy to navigate…
Just very quick and easy to navigate setting up a new mandate
24. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that setting up a new mandate was quick and straightforward, and that you found the process easy to navigate. Thanks Alex
process of opening an account was…
process of opening an account was straightforward.
When i had a problem, my query was answered quickly and efficiently.
23. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you found the account opening process straightforward and that any questions you had were answered quickly and efficiently by our team. Thanks Alex
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