I’ve been a customer for a few years now & opened, closed & moved money around as deals have become available. Whether using their online system or speaking to one of their team, they are always a ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am very sorry, I will not be taking up the offer to open an ISA personal account, as the person I spoke to, although very helpful, could not deal with my request until I sent through a copy of... Mehr ansehen
Unternehmen hat geantwortet
Most of the time I'm able to use online banking which I feel is very secure. On the occasional time I've needed to contact the bank the waiting time on the phone is minimal and the staff are very kno... Mehr ansehen
Unternehmen hat geantwortet
Finding a bank which understands Trust accounts is becoming much harder, so engaging Steph and her team was a delight. Steph made the whole process very easy to understand. Steph who heads up the depo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bank
- auch in
- Finanzinstitut
- Sparkasse
Vom Unternehmen geschrieben
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktinformationen
One Ropemaker Street, EC2Y 9AW, London, Vereinigtes Königreich
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.6
Hervorragend
4703 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I am very pleased with the United Trust…
I am very pleased with the United Trust Bank service. I used the secure message and Aifric provided me with a prompt and efficient assistance.
16. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you are pleased with our service and that Aifric was able to provide prompt and efficient assistance through our secure messaging service. Thanks Alex
I was setting up a few accounts and…
I was setting up a few accounts and yours was the quickest
24. Juli 2026
Antwort von United Trust Bank
Thank you for your review! We're delighted to hear that setting up your accounts was quick and easy with us, and we appreciate you taking the time to share your experience. Thanks Alex
Very efficient bank
Application to open an account very easy to follow. Website easy to navigate. Making payments are very quick and you are notified straight away when payment is received. Then a day or so later you get a confirmation letter. Very efficient.
23. Juli 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback! We're pleased to hear that you found the application process and website easy to use, and that our payment notifications and confirmation updates helped make your experience smooth and efficient. Thanks Alex
Excellent experience and great customer service
The process of setting up a trust bank account was made very easy by using United Trust Bank. We'd been trying to do it elsewhere for months and once I'd contacted United Trust, the account was open within a few days, which was brilliant. Our Relationship Manager's service was excellent and helped me through the process, and communications afterwards have been simple and efficient too. They are very responsive and helpful and we haven't had to wait long for a response. Can't recommend highly enough.
17. Juli 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear that we were able to make the trust account opening process quick and straightforward, and that your Relationship Manager provided excellent support throughout, with responsive and efficient communication every step of the way. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that the instructions provided were helpful and enabled you to resolve your issue quickly and successfully. Thanks Alex
New customer - savings account opening excellent
I set up a new savings account and everything was seamless. The service was excellent and I wouldn’t hesitate to recommend UTB to friends and family.
18. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that setting up your new savings account was a seamless experience and that you received excellent service. We truly appreciate your recommendation and your confidence in United Trust Bank. Thanks Alex
Very good customer service
7. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you received very good customer service, and we appreciate you taking the time to share your experience with us. Thanks Alex
Easy on-line account opening process…
Easy on-line account opening process except it wasn't clear how to add details of non signatory trustees to application
20. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you found the online account opening process easy to use, and we appreciate your comments regarding the addition of non-signatory trustee details, which will help us improve the application experience. Thanks Alex
Competitive interest rate for business…
Competitive interest rate for business savers and easy online application for opening new accounts.
17. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you found our interest rates competitive and that opening a new account online was a simple and straightforward process. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you found our service helpful and straightforward, and we appreciate you taking the time to share your experience. Thanks Alex
Very quick response in supplying me…
Very quick response in supplying me with annual statement for tax purposes
22. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that your annual statement was provided quickly and that our team was able to assist you promptly with your tax-related request. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you found the process simple, and we appreciate your suggestion regarding a mobile app as we continue to improve our services and customer experience. Thanks Alex
Fixed Rate Business Investment
Always very clear, easy to understand and helpful communications. Never had any issues whatsoever and the interest rates are very competitive too!
Very happy.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you find our communications clear, easy to understand, and helpful, and that you've consistently had a positive experience with us. It's also great to know that our competitive interest rates are delivering value for you. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you found the account setup process easy and that our staff were helpful throughout your experience. Thanks Alex
Good service
Terrible customer service. Explained to staff member on phone what I needed. No clue just transferrin me around in circles. Not great at all.
Someone took the time to call me from UT Bank she was very good and admitted this was a problem that they are working to rectify . My reviews about UT are now 5 star ,
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von United Trust Bank
Hi Jason,
Thank you for your review. I'm sorry to hear about your experience so far.
Having looked into your concerns, I understand that you were trying to get through to the correct person within our Mortgage Department. I have now contacted the team and requested that someone gets in touch with you directly to discuss your query and provide the assistance you need.
Thank you for your patience, and we appreciate you bringing this to our attention.
Kind regards,
Alex
Reinvesting
Reinvesting, opening a new account and receiving confirmation of funds was quick, straightforward, and seamless. The process was easy to navigate, with regular updates via text and emails from our ever helpful Relationship Support Manager, Olivia.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that reinvesting, opening a new account, and receiving confirmation of funds was a quick and seamless experience. It's also wonderful to know that Olivia provided helpful support throughout and kept you well informed with regular updates. Thanks Alex
Website easy to use & a quick &…
Website easy to use & a quick & efficient response to my query. Great customer service.
20. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you found our website easy to use and that your query was answered quickly and efficiently. It's great to know that our customer service made a positive impression. Thanks Alex
Nothing to report
At this point in time I can't honestly remember - suggest this is a good sign.
I know I received the information I wanted.
13. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you received the information you needed, and we're glad the process was straightforward enough to leave a positive impression. Thanks Alex
Simple way of getting higher interest on business savings
This seems to be a simple way of getting good interest on savings in a business account without having to switch the business current account or pay a fee.
The web pages are very basic and there is no mobile app. It was unclear why, for a flexible account, they wanted to know up front how much I was depositing but I was able to deposit more and withdraw at will so it seems OK.
I remain unclear as to when I will be shown interest accrued. Text implies this is only shown annually. Let's see.
17. Juli 2026
Antwort von United Trust Bank
Thank you for your detailed feedback. We're pleased that you found our account offering a straightforward way to earn a competitive return on your business savings, and we appreciate your comments on the website, account opening process, and visibility of interest accrual, which will help inform future improvements. Thanks Alex
The answer to my question was answered…
The answer to my question was answered quickly and with clarity.
16. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that your question was answered quickly and clearly, and we appreciate you taking the time to share your positive experience. Thanks Alex
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