I’ve been a customer for a few years now & opened, closed & moved money around as deals have become available. Whether using their online system or speaking to one of their team, they are always a ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am very sorry, I will not be taking up the offer to open an ISA personal account, as the person I spoke to, although very helpful, could not deal with my request until I sent through a copy of... Mehr ansehen
Unternehmen hat geantwortet
Most of the time I'm able to use online banking which I feel is very secure. On the occasional time I've needed to contact the bank the waiting time on the phone is minimal and the staff are very kno... Mehr ansehen
Unternehmen hat geantwortet
Finding a bank which understands Trust accounts is becoming much harder, so engaging Steph and her team was a delight. Steph made the whole process very easy to understand. Steph who heads up the depo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bank
- auch in
- Finanzinstitut
- Sparkasse
Vom Unternehmen geschrieben
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktinformationen
One Ropemaker Street, EC2Y 9AW, London, Vereinigtes Königreich
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.6
Hervorragend
4703 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von United Trust Bank
Thank you for taking the time to share your feedback. We're pleased to hear that you received written confirmation promptly and appreciate your positive review. Thanks Alex
Quick and Easy to change contact details
Needed to change contact details. Quick and easy online.
3. August 2026
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that updating your contact details online was quick and easy, and we appreciate you taking the time to share your experience. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear you found our service efficient and effective, and we appreciate you taking the time to share your experience. Thanks Alex
Prompt reply to financial matters…
Prompt reply to financial matters concerning my account
4. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you received prompt responses regarding the financial matters on your account, and we appreciate your recognition of our commitment to responsive customer service. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you found our communication and transaction process straightforward, and we appreciate you taking the time to share your positive experience. Thanks Alex
Fantastic service
My husband and I spoke to Olivia L today. All we can say is we had a SUPERB service. Made everything incredibly easy. An amazing bank! Thank you very much
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear that Olivia L provided such a superb service and made everything incredibly easy for you and your husband, and we truly appreciate your kind words about the bank. Thanks Alex
Service
Service was great ! Instant alerts for transactions. Response to contact made was prompt .
31. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you found our service great, appreciated the instant transaction alerts, and received a prompt response when contacting us. Thanks Alex
Professional and easy to use
We have previously used United Trust Bank on 4 other accounts and found them professional and their online access is friendly to use whilst being secure.
3. August 2026
Antwort von United Trust Bank
Thank you for your continued trust in United Trust Bank. We're delighted to hear you've had positive experiences across multiple accounts and that you find our online access both user-friendly and secure. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that you're happy with our interest rate. We're sorry the verification process took longer than expected and appreciate your feedback as we continue to improve our service. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that you value the security of our email communications and found the online experience well laid out and easy to navigate. Thanks Alex
Very helpful
Not able to
Sort my problem myself on line
But with the aid offered to me by leaving message it was promptly sorted outvery
30. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're sorry you weren't able to resolve the issue online yourself, but we're pleased that our team was able to promptly assist after you left a message and provide a quick solution. Thanks Alex
Quickly rersponded to muy request for…
Quickly rersponded to muy request for asn annual statement
30. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're delighted we could respond quickly to your request for an annual statement and provide the information you needed promptly. Thanks Alex
Response time is good considering the…
Response time is good considering the content is via an online portal. My query was dealt with immediately and to my satisfaction. A good efficient service.
30. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that your query was dealt with promptly through our online portal and that you found the service efficient and satisfactory. Thanks Alex
Easy to complete the online forms and…
Easy to complete the online forms and open an account
9. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear you found the online application process straightforward and easy to complete, and that opening your account was a smooth experience. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that opening your account online was simple and quick, and that the process was easy to complete from start to finish. Thanks Alex
I sent a message about maturity…
I sent a message about maturity instructions for an account due to expire. You responded quickly, confirming receipt of the message and explaining how you would respond. This was reassuring. You also offered help should I need it.
31. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that our prompt acknowledgement and clear explanation of the next steps regarding your maturity instructions provided reassurance, and we're glad our team was able to offer support when needed. Thanks Alex
efficient action
31. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that you found our service efficient and that your request was handled quickly and effectively. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that your issue was dealt with quickly and efficiently, and that you were satisfied with the service you received. Thanks Alex
Re-invest satisfaction.
Having found the navigation of your site somewhat confusing (wanting to re-invest) I emailed your office and obtained, by return, full satisfaction.).
31. Juli 2026
Antwort von United Trust Bank
Thank you for your review. We're sorry to hear that you found parts of our website navigation confusing, but we're pleased that our team was able to quickly assist and provide a satisfactory resolution to your enquiry about reinvesting. Thanks Alex
It took to long a period to open the…
It took to long a period to open the account.
Now open I hope it will come up trumps.
31. Juli 2026
Antwort von United Trust Bank
Thank you for your feedback. We're sorry the account opening process took longer than expected, but we're pleased to hear it's now open and hope it proves to be a great choice for you. Thanks Alex
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