I’ve been a customer for a few years now & opened, closed & moved money around as deals have become available. Whether using their online system or speaking to one of their team, they are always a ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am very sorry, I will not be taking up the offer to open an ISA personal account, as the person I spoke to, although very helpful, could not deal with my request until I sent through a copy of... Mehr ansehen
Unternehmen hat geantwortet
Most of the time I'm able to use online banking which I feel is very secure. On the occasional time I've needed to contact the bank the waiting time on the phone is minimal and the staff are very kno... Mehr ansehen
Unternehmen hat geantwortet
Finding a bank which understands Trust accounts is becoming much harder, so engaging Steph and her team was a delight. Steph made the whole process very easy to understand. Steph who heads up the depo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bank
- auch in
- Finanzinstitut
- Sparkasse
Vom Unternehmen geschrieben
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktinformationen
One Ropemaker Street, EC2Y 9AW, London, Vereinigtes Königreich
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.6
Hervorragend
4703 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Stright forward and all went smoothy
11. August 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear everything was straightforward and went smoothly. Thanks Gina
All good and easy
13. August 2026
Antwort von United Trust Bank
Thank you for your 5-star review. We're pleased to hear it was all good and easy. Thanks Gina
Antwort von United Trust Bank
Thank you for your 5-star review, Rich. We're pleased we could help and provide a quick response to your question. Thanks Gina
Antwort von United Trust Bank
Thank you for your 5-star review, Stephen. We're pleased to hear the process was both easy and secure. Thanks Gina
Antwort von United Trust Bank
Thank you for your lovely review, Charlotte. We're pleased to hear you found our service efficient and friendly. Thanks Gina
Trust account
After starting our application with a different bank which proved to be very stressful and didn't install a lot of confidence, it was a pleasure dealing with Louis Gleeson who knew the product and responded quickly to our emails. It made the whole process so much easier having a named contact. The application went through swiftly and efficiently.
12. August 2026
Antwort von United Trust Bank
Thank you for your kind review, Steve. We're delighted Louis was able to make the process straightforward and provide the support you needed throughout. We really appreciate your feedback. Thanks, Gina
Happy Customer
I have been with UTB for over 10 years and always been happy with the helpful service, investment options and competitive rates.
12. August 2026
Antwort von United Trust Bank
Thank you for your kind review, Alex. We're delighted to have supported you for over 10 years and appreciate your continued trust in us. Thanks Gina
Good all around and I feel my business…
Good all around and I feel my business with them is appreciated.
5. Mai 2026
Antwort von United Trust Bank
Thank you for your 5-star review. We're pleased to hear you feel valued and appreciate your kind feedback. Thanks Gina
Managing closure of an ISA account and opening a new one…
My instructions to UTB were carried out in a seamless and competent way. Thank you
30. Juli 2026
Antwort von United Trust Bank
Hi Joss, thank you for your feedback. We're delighted to hear that managing the closure of your ISA and opening a new account was handled seamlessly. Thanks, Gina.
The answers to my questions were…
The answers to my questions were delivered quickly and accurately.
11. August 2026
Antwort von United Trust Bank
Hi Kim, thank you for your feedback. We're delighted to hear that your questions were answered quickly and accurately. Thanks, Gina.
Opening the account was relatively…
Opening the account was relatively simple but it ignored my primary reason for the account which wa to separate my domestic and business transactions, so the inability to have clients pay direct to my UTB account means the account will not work for me Shame
10. August 2026
Antwort von United Trust Bank
Hi Robert, thank you for your feedback. We're glad opening your account was simple and appreciate your comments regarding payment options for business transactions. Thanks Gina
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear your enquiry was handled efficiently and that you had a smooth experience with our team. Thanks Alex
Being able to talk to some one directly…
Being able to talk to some one directly thankyou
10. August 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that being able to speak directly with someone made a positive difference, and we appreciate your kind feedback. Thanks Alex
Quick & easy.
6. August 2026
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that you found the process quick and easy, and we appreciate you taking the time to share your experience. Thanks Alex
Louis Gleason was incredibly helpful
Louis Gleason was incredibly helpful in supporting us to set up a trust account. There was a lot I didn’t understand and he patiently explained it all. His responses to emails were always prompt and helpful. Thank you so much Louis, you took away my headache!
27. Juli 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear that Louis was able to guide you through the trust account setup process with patience and clear explanations, and we'll be sure to pass on your kind words to him. Thanks Alex
Lack of transparent information re ISA withdrawal penalties
Disappointing that the bank isn't transparent about the penalty is for transferring out a fixed rate ISA before the term ends. They have a very vague statement- saying that you're "subject to an early withdrawal charge" but don't state what the penalty is. I had to contact them to find out and wasn't given very clear info. I was told a specific amount in pounds but not the number of days that amounted to (which I worked out for myself). Other ISA providers clearly tell you at the point of signing up what the penalty for early withdrawal would be.
6. August 2026
Antwort von United Trust Bank
Thank you so much for your review and I am sorry that the information around ISA Withdrawal Penalties was not clear at the start. The charge is based on the account's interest rate at the time of the withdrawal request and depends on how much time remains on the term:
- Less than 90 days remaining: You will lose the interest that would have been earned during the remaining term.
- Less than 1 year remaining: 90 days' interest.
- 1 to less than 2 years remaining: 180 days' interest.
- 2 to less than 3 years remaining: 270 days' interest.
- 3 to less than 4 years remaining: 320 days' interest.
- 4 years or more remaining: 365 days' interest.
This can be found in our terms and conditions online. If you need any further information please do not hesitate to reach out. Thanks Alex
Got through easily and staff member was…
Got through easily and staff member was very helpful
5. August 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that you were able to get through easily and that our team member was helpful in assisting you. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're glad to hear that our team was able to answer your question and provide the help you needed. Thanks Alex
Inspite of adequate notice to transfer…
Inspite of adequate notice to transfer an account it took 3 weeks to transfer after maturity. Explanation by both banks concerned was confusing. After maturity the account earned 0.1% interest for the delayed period.
4. August 2026
Antwort von United Trust Bank
Thank you for leaving a review, Mrs Badami.
I did try to contact you today, but unfortunately I wasn't able to reach you. I have since spoken with our ISA team, who have confirmed that the delay was with the transferring provider. They advised that we were regularly following up and chasing the transfer throughout the process.
I'm sorry that the transfer took longer than expected, but I'm pleased that the account is now open. I hope everything runs smoothly for you from here.
Thank you again for your feedback.
Kind regards,
Alex
My contact met with expectations in the…
My contact met with expectations in the information supplied and the speed of reply to my second enquiry via secure message, in my reply I thank the adviser for their excellent and quick response.
7. August 2026
Antwort von United Trust Bank
Thank you for your review. We're pleased to hear that you received the information you needed and that your enquiry was handled promptly, and we appreciate your kind words about the adviser’s excellent and speedy response. Thanks Alex
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