United Trust Bank Bewertungen 

Website is easy to use and if I encounter any problems a secure message gets it sorted quickly. This time both Olivia and Kiera have been really helpful but that's always the case when I make contact.

Very simple setting up savings account with good telephone support

Good customer service and clear information on the website.

United Trust Bank offer good interest rates on their personal savings accounts, and their customer service using the telephone or security messages is nearly always very responsive, and they are friendly, helpful and respectful.

However, in my experience the need for some of these interactions would be lessened if their website was clearer and made more useful by including more services. For instance, on the last occasion I've needed certificates of (taxable) interest, and had to send a secure email to request these after searching in vain under as many tabs as I could find to locate them myself. This service is something offered by many of their competitors - find the tab, one click, select the account and year, and print off the tax certificate. Time and effort saved on both sides.

I appreciate prompt reports on transactions.

professional and quick

I was really confused and stressed about filling in a tax return that I’d never had to do before. Trying to find all my financial information from all the institutions I use was a nightmare. One single message to UTB and they provided all the information I needed that was straightforward, clear and easy to understand. It really did help at a stressful time. Thank you so much for the speedy and helpful response, it was much appreciated. 5 stars from me all day long *****

Response time was good. Only the post held up mummy request.

Forms on the website were a bit clunky. Separation of named contacts and trustees was not clear and adding names became confusing.

After struggling to set up a trust account with another bank, I was fortunate enough to find United Trust and was amazed by their straightforward application process and their e mail communication. I was able to set up an account within the week. Most impressive

In summary. Easy processes. Quick responses. Friendly staff. Stress free. Thankyou!

Always helpful- a good knowledge of all information i needed “

Information was provided in a timely manner

An immediate, convivial response to my emailed request was encountered. As per my (now considerable) past experience (NB initial account was circa 1994 when residing at a different address: a deposit receiving 8% return), UTB offered flexibility that would be the envy of other banks and, additionally, a very competitive APR.

Very quick, efficient, helpful and welcoming. Very user friendly.

Excellent service

The customer service responded very quickly and the information very helpful to me. Thank you

Website simple and straightforward. Contact centre quick and accurate in its email responses.

Website clear and easy to use.
I was able to give maturity instructions, confident my wishes were clear.

I had a few issues in trying to use the online system to move funds from a maturing bond account to a new fixed term ISA. After exchanging a couple of secure messages I was able to set up the new account and give my desired maturity instructions. The response times were not immediate but acceptable and my instructions were confirmed quickly. My advice to other customers is to engage with bank early on if you cannot see how to do want you want to do as it will save time and frustration, bearing in mind that the process does vary across the different financial institutions.