I’ve been a customer for a few years now & opened, closed & moved money around as deals have become available. Whether using their online system or speaking to one of their team, they are always a ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am very sorry, I will not be taking up the offer to open an ISA personal account, as the person I spoke to, although very helpful, could not deal with my request until I sent through a copy of... Mehr ansehen
Unternehmen hat geantwortet
Most of the time I'm able to use online banking which I feel is very secure. On the occasional time I've needed to contact the bank the waiting time on the phone is minimal and the staff are very kno... Mehr ansehen
Unternehmen hat geantwortet
Finding a bank which understands Trust accounts is becoming much harder, so engaging Steph and her team was a delight. Steph made the whole process very easy to understand. Steph who heads up the depo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bank
- auch in
- Finanzinstitut
- Sparkasse
Vom Unternehmen geschrieben
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktinformationen
One Ropemaker Street, EC2Y 9AW, London, Vereinigtes Königreich
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.6
Hervorragend
4702 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Great customer service - friendly knowledgeable staff who were able to resolve my query quickly and clearly.
27. August 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear our friendly and knowledgeable team was able to resolve your query quickly and clearly, and we really appreciate your recommendation. Thanks Alex
Very good all round service
27. August 2026
Antwort von United Trust Bank
Thank you for your kind review and for taking the time to share your feedback. We're delighted to hear you were pleased with the service and look forward to helping you again in the future. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear you received a quick response, knowledgeable support and effective assistance, and we appreciate you taking the time to share your experience. Thanks Alex
When called asking for help in…
When called asking for help in completing the form to reinvest and open an ISA, the customer service person (Olivia) was not very helpful.
28. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations on this occasion, and we will ensure your comments regarding the support received are shared with the relevant team for review. Thanks Alex
Dear United Trust Bank,
Dear United Trust Bank,
Thank you for your helpful and professional service. The account-opening process was handled efficiently, and your communications were clear and courteous. I appreciate your assistance and would be happy to recommend your service.
Kind regards,
Basil Khalel
24. August 2026
Antwort von United Trust Bank
Thank you for your kind feedback and recommendation. We're delighted to hear that you found our service helpful, professional and efficient, and that our communications were clear and courteous throughout the account-opening process. Thanks Alex
Best Customer Service
UTB has the best customer service and competitive interest rates.
28. August 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear that you've found our customer service to be exceptional and our interest rates competitive, and we truly appreciate you taking the time to share your experience. Thanks Alex
Great customer support
Just transferred an ISA from UTB. The customer support was second to none. I would have reinvested if only the interest rates currently on offer were a little more favourable.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that you received excellent customer support, and we appreciate your feedback on our rates, which we'll take on board as we continue to review our savings products.
Kind regards,
Alex
The lady who dealt with my query was…
The lady who dealt with my query was polite and helped me solve the problem
27. August 2026
Antwort von United Trust Bank
Thank you for your review. I'm pleased to hear that our colleague was polite and able to help resolve your query, and I appreciate you taking the time to share your experience.
Kind regards,
Alex
Very efficient service
26. August 2026
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear you found our service very efficient, and we appreciate you taking the time to share your experience.
Kind regards,
Alex
Not as smooth as I expected
Had to phone to transfer my maturity balance into a new account as website isn’t letting me do this despite guidance from staff who told me where to look on website .
Hoping to receive confirmation soon as usually with other companies it is instant .
I appreciate the reply below . Still haven’t had confirmation of my new product.
26. August 2026
Antwort von United Trust Bank
Heather, Thank you for taking the time to leave a review. I appreciate your feedback regarding the online maturity instruction process. Customer feedback like yours is invaluable, and we will consider it carefully as we continue to improve our online banking platform and simplify the customer experience. Many thanks, Alex.
Great customer service
Prompt reply to my query and very professionally handled, explaining options open to me. However, I will still be asking for the maturing proceeds of my bond to be paid into my nominated account
25. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that your query was handled promptly and professionally, and that the available options were explained clearly. We have noted your preference for the proceeds of your maturing bond to be paid into your nominated account. Thanks Alex
Account opening was so simple
Account opening was so simple, fast and smooth. Very impressed.
25. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that you found the account opening process simple, fast and smooth, and we're very pleased that your experience left such a positive impression. Thanks Alex
Easy process
Easy to complete the online process. Kept in touch via email. Had to call to ask a question and the person who handled the call was able to answer my question.
24. August 2026
Antwort von United Trust Bank
Easy to complete the online process. Kept in touch via email. Had to call to ask a question and the person who handled the call was able to answer my question. Thanks Alex
Good information given in easy to…
Good information given in easy to understand language
24. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that the information provided was clear, helpful and explained in an easy-to-understand way. Thanks Alex
lack of initial support when having…
lack of initial support when having problems using online banking when overseas
19. August 2026
Antwort von United Trust Bank
Thank you, Margaret, for your review. I'm sorry to hear that you experienced issues accessing our online banking service while abroad. If you are still experiencing difficulties, please contact our Deposits Team at deposits@utbank.co.uk, who will be happy to assist further. Thanks Alex
As always your telephone support was on…
As always your telephone support was on the ball: knowledgeable, helpful and followed up with the right actions
Thank you
20. August 2026
Antwort von United Trust Bank
Thank you for your kind feedback. I'm delighted to hear that the support provided was knowledgeable, helpful and followed through with the right actions, and I truly appreciate you taking the time to share your experience. Thanks Alex
Simple and easy to use online banking.
19. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you find our online banking simple and easy to use, and we appreciate you taking the time to share your experience. Thanks Alex
Easy to contact and they understand…
Easy to contact and they understand your question and can resolve it
18. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that our team was easy to contact, understood your query and was able to resolve it efficiently. Thanks Alex
Very quick response to a secure email…
Very quick response to a secure email asking for a telephone call to confirm instructions on a maturity, and a friendly voice to satisfy my request.
21. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that you received a prompt response to your secure email and that our colleague was able to assist you in a friendly and helpful manner when confirming your maturity instructions. Thanks Alex
Requested info received within 24hrs.
20. August 2026
Antwort von United Trust Bank
Thank you, Doreen, for your review. We're pleased to hear you received the information so quickly. Thanks Gina
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