I’ve been a customer for a few years now & opened, closed & moved money around as deals have become available. Whether using their online system or speaking to one of their team, they are always a ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Got through to someone quickly by phone which is refreshing.Fairly quick response by email.Had difficulty creating two trust reserve accounts.Did one but despite emails and calls failed.The final adv... Mehr ansehen
Unternehmen hat geantwortet
I am very sorry, I will not be taking up the offer to open an ISA personal account, as the person I spoke to, although very helpful, could not deal with my request until I sent through a copy of... Mehr ansehen
Unternehmen hat geantwortet
Most of the time I'm able to use online banking which I feel is very secure. On the occasional time I've needed to contact the bank the waiting time on the phone is minimal and the staff are very kno... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bank
- auch in
- Finanzinstitut
- Sparkasse
Vom Unternehmen geschrieben
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktinformationen
One Ropemaker Street, EC2Y 9AW, London, Vereinigtes Königreich
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.6
Hervorragend
4700 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Savings account quickly established
Savings account quickly established. No problems. Staff very pleasant and helpful. No long wait to be connected.
4. September 2026
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear that your savings account was opened quickly and that you found our team pleasant and helpful. It's also great to know you were able to get through to us without a long wait, and we appreciate you taking the time to share your experience. Thanks Alex
Okay
The text message I received requiring personal details looked like it was a phishing scam designed to come from UTB. Customer service replied swiftly enough in a perfunctory manner.
4. September 2026
Antwort von United Trust Bank
Thank you for your feedback. We're sorry to hear that the text message you received appeared suspicious and understand your concerns. We're pleased that our Customer Services team responded promptly, and we will ensure your feedback regarding the communication is shared with the relevant teams for review and consideration. Thanks Alex
The customer service girl was helpful…
The customer service girl was helpful and explained my request is being actioned at the maturity date.
4. September 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that our colleague was helpful and clearly explained the process surrounding your request. We appreciate you taking the time to share your experience and are glad we could provide the support you needed. - Thanks Alex
Excellent Customer Service
The customer services email team have been excellent. Very quick to respond, thorough and friendly
4. September 2026
Antwort von United Trust Bank
Thank you for taking the time to leave a review. We're delighted to hear that our Customer Services email team provided prompt, thorough and friendly support, and we will be sure to share your kind feedback with the team. Thanks Alex
Yes you partially answered my query but…
Yes you partially answered my query but interest will be added to the account so I do not yet know the correct amount
4. September 2026
Antwort von United Trust Bank
Thank you for your feedback. We're pleased that we were able to assist with your query. We appreciate that you are waiting for interest to be applied before being able to confirm the final amount, and if you need any further clarification, our team will be happy to help. Thanks Alex
Very easy and fast to open our savings…
Very easy and fast to open our savings accounts. You need to allow transaction downloads vis excel
27. August 2026
Antwort von United Trust Bank
Thank you for your feedback. We're delighted to hear that opening your savings accounts was quick and straightforward. We also appreciate your suggestion regarding Excel transaction downloads and will ensure this feedback is shared with the relevant team for consideration. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear that your instructions were carried out smoothly and efficiently, and we appreciate you taking the time to share your experience. Thanks Alex
Antwort von United Trust Bank
Thank you for your review. We're delighted to hear you received very good service and appreciate you taking the time to share your feedback. Thanks Alex
I asked a question and still waiting…
I asked a question and still waiting for response
3. September 2026
Antwort von United Trust Bank
Thank you for taking the time to leave a review. I did try to give you a call today but was unfortunately unable to get through.
Having looked into this, I can see that you contacted us on 27 August with a query, and we responded on 28 August with the information on how to progress forward. If you have any questions about our response, or if you have not received it, please do not hesitate to get in touch and we'll be happy to help.
Kind regards,
Alex
The lady I spoke to on the telephone…
The lady I spoke to on the telephone was friendly, professional and very helpful as I am not great with modern technology. Everything was carried out precisely as I requested.
It was so nice to actually speak to a human rather than a chatbot!!
26. August 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear our colleague was friendly, professional and able to provide the support you needed, and we're especially pleased you valued being able to speak directly with a member of our team. Thanks Alex
Had difficulty setting up new account…
Had difficulty setting up new account online. Contacted help centre and after a few communications online the bank phoned me and sorted out the account over the phone.
1. September 2026
Antwort von United Trust Bank
Thank you for your feedback and for giving us the opportunity to help. We're pleased our team was able to resolve the issue and get your account set up successfully, and we appreciate you taking the time to share your experience. Thanks Alex
The bank offers an excellent customer…
The bank offers an excellent customer service always very efficient and most of all professionally very polite always- overall excellent all round “
2. September 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear that you consistently receive efficient, professional and polite service, and we truly appreciate your recognition of our team's efforts. Thanks Alex
This was so easy and quick to set up
This was so easy and quick to set up. Given past experience of dealing with banks this was a revelation.
2. September 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear that you found the process quick and easy to set up, and it's especially rewarding to know it exceeded your previous experiences with banks. Thanks Alex
Antwort von United Trust Bank
Thank you for your feedback. We're pleased to hear your query was answered promptly and appreciate you taking the time to share your experience with us. Thanks Alex
The bank staff were very helpful in making the investment
The bank staff were very helpful in overcoming the frustrating faults in the data collection screens (which I trust are being reviewed).
We have invested a total of £16.000 in a Fixed Term bond - but it would be nice to have some acknowledgement of receipt!
1. September 2026
Antwort von United Trust Bank
Thank you for your feedback and for highlighting the support provided by our team. We appreciate your comments regarding the online application process and account acknowledgement communications; if you would like to share any further feedback, please feel free to email us at customerexperience@utbank.co.uk. Thanks Alex
Easy access
I have continued with UTB although they don’t necessarily have the best rates!!
27. August 2026
Antwort von United Trust Bank
Thank you for your continued support and for choosing to stay with us. We appreciate your loyalty and are delighted that our service continues to give you confidence in saving with UTB. Thanks Alex
Very good communication
27. August 2026
Antwort von United Trust Bank
Thank you for your kind feedback. We're delighted to hear you found our communication very good and appreciate you taking the time to share your experience. Thanks Alex
Be smart
I wanted to know the reinvestment rate for ISA, the BC bankWe policy is to publish these two weeks before maturity date.
We transfer our ISA to another provider.
27. August 2026
Antwort von United Trust Bank
Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the timing of ISA reinvestment rate announcements, we'll be sure to pass your comments on to the relevant team for consideration. Thanks Alex
Great customer service
Great customer service - friendly knowledgeable staff who were able to resolve my query quickly and clearly.
27. August 2026
Antwort von United Trust Bank
Thank you for your wonderful feedback. We're delighted to hear our friendly and knowledgeable team was able to resolve your query quickly and clearly, and we really appreciate your recommendation. Thanks Alex
Very good all round service
27. August 2026
Antwort von United Trust Bank
Thank you for your kind review and for taking the time to share your feedback. We're delighted to hear you were pleased with the service and look forward to helping you again in the future. Thanks Alex
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