Our issue isn’t resolved yet, due to my mom’s illness have to change my parent’s flights. Yet I want to should out to Richie from customer experience team for replying and just being human in understa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Highly recommended, We had a small issue in the bogging for my flight , but they solved quickly which I appreciated . Definitely I will be forever customer. Thanks again
Unternehmen hat geantwortet
The moment I needed to talk to customer service it was incredibly easy and I received a phone call back within the minute. They answered my questions and had all the info I needed. Everything has been... Mehr ansehen
Unternehmen hat geantwortet
DO NOT BOOK with Underpricer or Kayak!!!!! Horrendous experience! We flew from the US to London, and then from Paris back to the US. They CHANGED THE DATE of our returning flight to a day earlier w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market. Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist. https://underpricer.com/
Kontaktinformationen
Vereinigte Staaten
- underpricer.com
4.1
Gut
379 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great support and followup.
Great support and followup.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for your kind words, Yongmei! It was our pleasure assisting you. Wishing you safe skies ahead!
Warm regards,
Underpricer
No customer service
No customer service. No care for customers. Flight schedule was changed by airline. Could not get them to move me to a different flight. Over a week of emails and chats with no one reaching out. To add insult to injury, I have to pay them to cancel the flight. Ended up costing me over $1000.
UPDATE: I understand that the airline has its own restrictions, but it took nearly a month of back and forth to get that explained and to come up with alternatives. The fact that you waited until the refund was asked for and initiated before replying speaks volumes.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Updated response
Thank you for sharing your feedback and providing the booking details. After a thorough review of your case, we found that your itinerary was affected by involuntary schedule changes or cancellations initiated by the airline. In such cases, an alternate flight in accordance with the carrier’s policy is typically offered to passengers at no additional cost.
Based on the booking history, two alternative options were offered to you. However, your request to add a layover is considered a re-routing, which falls outside standard policy. While we fully understand your preference, we reached out to the validating airline to request an exception. Unfortunately, rerouting is not permitted in this instance.
As requested, a full refund has been processed to the original form of payment used during the booking. We sincerely apologize for any inconvenience this may have caused. Please don’t hesitate to reach out if you need further assistance.
Initial response
Thank you for reaching out to us, Cam. We're truly sorry to hear about your experience, and we’d like to take this opportunity to address all your concerns. Could you please share your booking details with us? Alternatively, you may also send more information directly to claims@underpricer.com.
We look forward to hearing from you.
Warm regards,
Underpricer
Amazing service from experienced team…
Love this service from experienced team his name is Rupert! I got lucky after I spoke with 5 representatives, I was disappointed at the first beginning but after I tried again , finally Rupert helped to fix my issue!!!! Nowadays it’s hard to find a responsible and reliable person in customer service.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for this review, Brooklyn! We’re glad to hear that all your concerns were addressed. Please know that we’re available 24/7 in case you have any questions. Safe skies!
Warm regards,
Underpricer
The entire process was excellent!
The entire process was excellent, with no annoying emails promoting special offers or sales staff trying to sell additional services like other companies. This was my first time using your services, and I will definitely do so again in the near future.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for choosing and booking with us! If you have any questions or concerns, please feel free to reach out anytime. We can’t wait to have you back! Have a safe and wonderful trip!
Warm regards,
Underpricer
Mr Denhom Great customer service
Mr Denhom maybe wrong spelling of his name (?) is a consummate professional. He assisted me way beyond expectations. and he has excellent customer service, great attention to detail and extraordinary congeniality.
Without a doubt, he is the nicest, most helpful, diligent, and skill-full Underpricer customer service agent. I had many questions, I needed assistance on a variety of issues, and a plethora of tasks were all solved as a result of my luckily connecting on the phone today with Mr Denhom. He explained everything very carefully and clearly.
He showed great kindness and diligent duty. He solved my problem and called me about what to do.
In my opinion, I believe Mr Denhom should be promoted and use his knowledge & talent becoming a trainer of other Underpricer employees, in addition, his salary should be increased. Mr Denhom restored my faith in Underpricer as a company and as a customer, I look forward to enjoying Underpricer more and more someday in the future.
Please say thank you to Mr Mr Denhom for me, as I really, really appreciate him. In a word, Mr Denhom has aloha. (having aloha is the best human quality in Hawaii)
Mahalo nui loa (Hawaiian language meaning 'thank you very much'
Thank you; I really, really appreciate you.
You are ALOHA.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Wow! This is absolutely fantastic! We're so glad to hear that you truly appreciate what Denholm has done for you. Please know that you can always count on us!
Safe skies!
Warm regards,
Underpricer
We had very good experience with…
We had very good experience with Underpricer, agent called us before the trip to get us special meal and talked about any other requirements.
When had issues with return trip, we called and got answer right way from a real person, this is awesome.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for sharing this amazing experience with us! We're so glad to hear that everything went smoothly. It was truly a pleasure serving you!
Warm regards,
Underpricer
Customer service is superb
Customer service is superb, unlike any I have experienced before.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you so much, Kelly, for this awesome feedback! It’s our pleasure to provide you with an exceptional customer experience.
If you need anything else, we’re just a chat, phone call, or email away!
Safe travels!
Warm regards,
Underpricer
Good service
I had a wonderful experience with the customer care representative name is Phineas -while booking my flight.he had patient, polite, and very professional, making the whole process smooth and stress-free. They also arranged wheelchair assistance for my dad ensuring that all my dad’s travel needs were taken care of with care and attention. I truly appreciate the excellent service and support.thank you so Phineas 🙏🏻
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Wow! Thank you for leaving such an awesome review! We’re thrilled to hear that your booking experience with Phineas was wonderful and stress-free. Please know that you can always count on us!
Warm regards,
Underpricer
The best experience ever for business class tickets
The best experience I ever had purchasing business class tickets.
Excellent price, excellent Customer Service and
I’ll recommend them to anyone.
Thank you UNDERPRICER!
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Wow, this is awesome! Thank you for booking with us,it’s our pleasure to provide you with great deals. We can’t wait to have you back!
Warm regards,
Underpricer
It was great!
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for your rating, Irina! We’re so glad to hear that everything went great!
Warm regards,
Underpricer
All in all I’ve had pretty good…
All in all I’ve had pretty good experiences. While on my last trip, Underpricer was late in informing me of a change in my itinerary generated by an airline. I was notified by Kayak and I contacted Underpricer.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Hi there!
Thank you for sharing your experience. We're thrilled to hear that overall, you had an excellent trip!Please note that we’ve taken your feedback regarding the involuntary schedule change initiated by the carrier into account. Should you need anything or be looking to book a new trip, we’re always here to help.
Warm regards,
Underpricer
Excellent price and excellent customer…
Excellent price and excellent customer service.
They answered my emails and called me back
when I needed assistance with my seating.
I got my tickets confirmed by the airline in less than 2
days.
Thanks
Michelle C.
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thanks for this wonderful feedback! If you need any additional support, we’re just a chat, email, or phone call away. We can’t wait to welcome you back!
Warm regards,
Underpricer
Quick assistance provided by agents
Quick assistance provided by agents. Somehow due to payment glitch it's not booked. But Agents Latisha, Sidney assisted very well.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for this awesome review! We're glad to hear that everything went smoothly. Please know that we're available 24/7 if you need anything else.
Safe travels!
Warm regards,
Underpricer
I found a fantastic last-minute offer…
I found a fantastic last-minute offer that was ideal for my schedule. It only took a few minutes to make the reservation, and I was sure that everything was done expertly.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Whether it’s a quick getaway or a dream vacation, we’ve got you covered.
We can’t wait to help you book again!
Warm regards,
- Underpricer Team
Antwort von UnderPricer
Our team works around the clock to keep things accurate and efficient.
Warm regards,
- Underpricer Team
No hiccups or misunderstandings—just…
No hiccups or misunderstandings—just fantastic offers and welcoming staff. Highly recommended.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thanks for your support! Every great experience like yours reminds us why we do what we do. Safe skies and happy travels!
Warm regards,
- Underpricer Team
The representative is very pleasant
The representative is very knowledgeable and very pleasant on the.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thanks so much for your glowing review! It’s a pleasure helping you take off with ease. Here's to many more smooth journeys ahead.
Warm regards,
- Underpricer Team
Love the customer service and the…
Love the customer service and the pricing will definitely be using them in the future for my business class travel.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thanks for your support! Every great experience like yours reminds us why we do what we do. Safe skies and happy travels!
Warm regards,
- Underpricer Team
Very quick and efficient response
Very quick and efficient response. Excellent experience overall!
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for your review! Your smooth travel experience is our mission. We’re honored to serve you and look forward to more journeys together.
Warm regards,
- Underpricer Team
Quick response to ticket questions
Good experience and quick response to ticketing questions.
16. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
We're grateful for your kind words! Knowing we made a difference in your travel planning means everything. Wishing you more memorable trips!
Warm regards,
- Underpricer Team
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