Bella helped me beyond what should be expected. We were traveling with a double bass to Europe and needed to keep it out of cargo. Bella contacted multiple airlines, learning about the arcane regula... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original op... Mehr ansehen
Unternehmen hat geantwortet
Timely, efficient service from Korbin who contacted me to confirm my flights and to help me with seat selection. At the first contact I was out shopping so we arranged another call for a half hou... Mehr ansehen
Unternehmen hat geantwortet
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Hop2.com
Vom Unternehmen geschrieben
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktinformationen
31 47th Ave #3100, 11101, Long Island City, New York, Vereinigte Staaten
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4.0
Gut
6105 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Bella was a hero!
Bella helped me beyond what should be expected. We were traveling with a double bass to Europe and needed to keep it out of cargo. Bella contacted multiple airlines, learning about the arcane regulations for each one, in order for us to get ourselves and the bass to Europe with the support of the airline AND with the cheapest fares possible. Thank you, Bella. I highly recommend her! And double recommend her if you play the double bass!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Sylvia,
Thank you for sharing your incredible experience. We’re truly delighted to hear how far our team went to support your unique travel needs. It’s wonderful to know that every detail was carefully handled to ensure both you and your instrument could travel comfortably and smoothly.
We will be sure to pass along your kind words to Bella—she will be thrilled to know her dedication made such a meaningful impact. Your recommendation means a lot to us.
Kind Regards,
Hop2 Team
No good
No good! After booking and paying the website got stuck. Later they called me that the flight is no more available, only a much more expensive flight. Total waste of time!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Uwe,
Thank you for bringing this to our attention.
We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available.
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at claims@hop2.com
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Kind regards,
Hop2 Team
Very easy to use.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Melissa,
Thank you for your feedback. We’re glad to hear that you found our platform simple and easy to use. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Hop2 Team
Raised price after booking
Booked a ticket then they called me two hours later and told me the price had gone up $200 and there was nothing I could do. Advertised prices should be honored.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Soren,
Thank you for bringing this to our attention.
We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available.
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at claims@hop2.com
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Kind regards,
Hop2 Team
Give a shoutout to Hop2 staff
Emmy was very attentive to my needs and concerns. He was very patient and gentle. He made me feel heard and understood. If there is a 7 star he surely earned it. He was able to stay with me, even when network was posing challenges, I was getting disconnected he would call back. His effort/ dedication cannot be reckoned with. Thanks again Emmy.
Erin was very professional and committed. He knows his stuff. He figured it all out and worked out all the math for me. Thanks Erin.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear C. Gray,
Thank you for taking the time to share your experience. We’re truly delighted to hear how well our team supported you throughout your journey. It’s wonderful to know that the care, patience, and dedication shown made you feel heard and well assisted, even in challenging situations.
We will be sure to pass along your kind words to Emmy and Erin—they will be thrilled to know their efforts made such a positive impact. Your recognition means a great deal to us.
Kind Regards,
Hop2 Team
Dishonest Company - AVOID
I booked a flight for 4 at a reasonable rate and paid by credit card. Over night the total price went up $600. I have tried to cancel 3 time within their 24 hour window and have yet to receive confirmation. HOP2 is one of the most dishonest companies I have ever dealt with. Caveat Emptor.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Jerome,
Thank you for your feedback. We understand how frustrating this experience must have been.
Upon review, the fare you selected was no longer available at the time of processing due to a price increase from the airline. As a result, the reservation was not confirmed and no charge was made to your account. Please note that airline rates are highly dynamic and can only be guaranteed once the ticket has been successfully issued.
Regards,
Hop2 Team
Scam when having lower ticket price, flight becoming unavailable on their end and want to charge you more with alternative flight.
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original option. Using the bait and switch tactic to lure people to their website. Scammy and disgusting service and company.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Krittin,
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at claims@hop2.com
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Regards,
Hop2 Team
Dallas,was amazing he helped us a lot…
Dallas,was amazing he helped us a lot in making this booking easy and we got a great deal,thanks
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Rosidelia,
Thank you for sharing your experience! We’re happy to hear everything went smoothly and that our team was able to assist you in securing a great deal. We’ll be sure to pass along your kind words to Dallas—he’ll really appreciate it.
Kind regards,
Hop2 Team
Purchasing flight ticket
You did effort to provide me the flight ticket that was suitable for me, The person I spoke with is Archer who was very kind and patient with my requests.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Miroslav,
Thank you for taking the time to share your feedback. We’re glad to know our team was able to assist you effectively and ensure your travel needs were carefully considered. We truly appreciate your kind remarks and will make sure to pass them along to Archer.
Kind regards,
Hop2 Team
Timely, efficient service
Timely, efficient service from Korbin who contacted me to confirm my flights and to help me with seat selection.
At the first contact I was out shopping so we arranged another call for a half hour later. He called back at the arranged time and we discussed the seat arrangements.
A couple of quick emails with details and payment information followed and we were done in about 13 minutes.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear David,
Thank you for taking the time to share your experience!
We’re glad to hear that Korbin provided timely and efficient service, followed up exactly as arranged, and helped you with your seat selection smoothly. It’s great to know everything was handled quickly and clearly, making the whole process easy and convenient.
We will make sure to pass your kind words along to Korbin and the team. We truly appreciate your feedback and look forward to assisting you again in the future.
Regards,
Hop2
The Agent was Great
The agent, Korbin. I got a call within half an hour of booking to choose my seats, and I got what I wanted. He was super nice and efficient and helpful.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Dawn,
Thank you for taking the time to share your feedback. We’re glad to know you were assisted promptly and that our agent provided helpful and efficient support throughout the process.
We truly appreciate your kind words and will be sure to pass them along to the team.
Regards,
Hop2 Team
They could stop being a horrible…
They could stop being a horrible company and give people refunds when they can't meet their end of the deal and get the client to the destination they purchased their tickets for.
Edited reply: The ticket was only refunded because I had to go out of my way to get the ticket cancelled & refunded (except for the $300 fee you charge). The reason I had to get it cancelled was because Turkey banned travel from the UK where my layover was (during covid) and even though you guys were aware you were not willing to cancel or refund it when I called and spent over an hour on the phone with the guy that said that wasn't a reason for cancellation in your policy and I had to jump through hoops and use insurance to get it cancelled when you guys quite literally couldn't get me to my destination. I literally had to go to a doctor, claim that I may have been on contact with someone who had covid to get a note to submit insurance in order to get the ticket cancelled and refunded (once again, apart from the $300 fee they charge). You guys were fully going to let me get on a 10 hour flight just to get stuck in the UK and not be able to make it to Turkey where I had a surgery scheduled. Maybe stop being a horrible company and you won't have to try justifying and fighting all the bad reviews you're getting everywhere.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Asija,
We sincerely regret to hear about your experience. Upon reviewing your reservation, we can confirm that a refund was processed for your booking. The applicable cancellation fees were explained to you, and you agreed to these terms at the time of cancellation.
We’d like to note that all policies, including refund and cancellation conditions, are clearly outlined on our website under our Terms and Conditions section for full transparency.
Should you need any further clarification, please feel free to reach out to us directly at claims@hop2.com
and we’ll be glad to assist you further.
Regards,
Hop2
Worst experience That i had with hop2
Worst experience That i had with hop2, i made a round trip booking didn’t received any confirmation. Tried to reach out customer care which is utterly waste of time they will say connecting to another department and that will never happen you need to wait in line for long time and nobody shows up, they made you to hung up on your own.
I recommend not to book through hop2
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Rakesh,
We’re very sorry to hear about your experience and regret the frustration it has caused. Not receiving a confirmation and being unable to get timely support is certainly not the level of service we aim to provide.
We will be conducting an investigation on this matter and will send you an email with the outcome and next steps.
Kind regards,
Hop2 Team
Hop2 bogus agency
Totally bogus agency which put lower price on line, you waste time and book through them, they come back and ask for more money if you refuse they cancel some people HAVE TROUBLE getting a refund, wish I had the reviews read before. Beware of hop2
P.s Replying to hop2's reply;
you are kidding me lol, what you are doing is totally illegal and thank you but no thank you!!!
never again in a million years even if hop2 is the only company on planet to travel with and offer me a trillion dollar.
Btw not born yesterday so cut it out and show real prices so people know what they are buying if you know prices can change within few minutes there is no use of misleading people cause you are not doing business you are cheating people. Customer protection department will explain it to you in legal words
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Antonina,
I’m really sorry for the frustration this has caused. In the travel industry, prices are not guaranteed until the ticket is issued, and because we work hard to offer some of the lowest fares in the market, seats can sell out very quickly—especially on popular routes. Unfortunately, when this happens, the updated price from the airline can be higher.
I completely understand how disappointing this is, and I apologize for the inconvenience. As a gesture of goodwill, we’d like to offer you vouchers for a discount on your future bookings with us, should you give us another chance.
We truly value your feedback and hope we can turn your next experience into a much smoother one.
Yours truly,
Hop2 Team
STAY AWAY FROM THEM AT ALL COST !!!
They are charged me twice for the same ticket, after raising that anomaly to them they have informed me that the refund will be issued in few hours and that I will get the money back in 3-5 days MAXIMUM! When I called the next day to get an update they told me the refund hasn't even been initiated. And once it will be initiated its going to take 1-2 business weeks to reflect on my bank account. STAY AWAY FROM THEM!
PS: I haven't even been able to save money on my ticket compared to if I would have booked with the airline directly.
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Dylan,
We’re truly sorry for the frustration and inconvenience you’ve experienced. I’ve checked, and your refund has already been successfully processed on our end. The time it takes to reflect in your account depends on your bank’s posting timeline, which can sometimes take longer than expected.
As a sincere apology for the trouble this caused, we’d like to offer you two $50 vouchers that you can use toward any future bookings with us. We hope this helps make up for the inconvenience, and if you feel comfortable, we’d greatly appreciate it if you could update your review to reflect our efforts to resolve this matter.
Again, our sincerest apologies.
Yours truly,
Hop2 Team
Aidan help me a lot to find a best rate…
Aidan help me a lot to find a best rate for me. And I got really good deal on this site. I will recommend others the same. Aidan was really a nice guy. He listen all my requirements very carefully and gave me the best possible deal.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Rutvik,
Thank you for your kind feedback! We're thrilled to hear that Aidan was able to assist you in finding the best possible deal and that you had a great experience booking with us.
We truly appreciate your recommendation and will be sure to share your kind words with Aidan.
Thank you for choosing Hop2 Travel!
Best regards,
Hop2 Team
Scammers stay away !!
This is a scamming company that uses click bait for users to get lower fares. Then they go back and email saying that the fare is not available and whether an alternate fare is acceptable at airlines with longer waiting times more number of connections and lower fare class. In the meantime they already have your data and the only way to get the ticket is to consent to being contacted by Phone and messages.
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi BC,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please know that airline fares are not guaranteed until tickets are issued, which is a standard policy across the travel industry. Because prices and seat availability can change rapidly, there are times when the fare displayed during your initial search is no longer available by the time we attempt to finalize the booking.
In such cases, we reach out via phone and messages to provide real-time assistance and help secure the best possible alternative quickly, aiming to avoid further price increases or changes.
We sincerely apologize for any inconvenience this caused and appreciate your input, as it helps us improve.
Yours truly,
Hop2 Team
⭐️⭐️⭐️⭐️⭐️best customer service ever
⭐️⭐️⭐️⭐️⭐️
Excellent Customer Service from Oliver!
I had a great experience with Oliver, who helped me add my minor children to my existing reservation. He was polite, efficient, and made the process smooth and stress-free. It’s always a relief to deal with someone who is both professional and kind. Thank you, Oliver, for your outstanding assistance
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Miss Hannah,
Thank you for your kind words!
We're so pleased to hear that Oliver provided professional and efficient support in helping you with your reservation. It's always great to know our team can make the process easier and less stressful for our travelers.
We’ll be sure to share your appreciation with him. Looking forward to assisting you again in the future!
All the best,
Hop2 Team
I had a disappointing experience with…
I had a disappointing experience with their service, which I found to be unprofessional and misleading. I recommend considering other travel agencies for a better experience.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Mali,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We’d appreciate the opportunity to look into this further and make things right. Please send us an email to claims@hop2.com with your booking details so we can review the matter and work toward a resolution.
We’re here to help.
Yours truly,
Hop2 Team
Gany is a truly amazing helper business…
Gany is a truly amazing helper business man! He communicates very well and clear with patience with his customers.
Thank you for your help Gany!!
Nick Diatta
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Nick,
Thank you so much for your kind words!
We’re thrilled to hear that Gany provided such clear, patient, and professional assistance. We’ll be sure to share your appreciation with him. Feedback like yours truly motivates our team to keep delivering great service.
If you need anything else, we’re always here to help!
All the best,
Hop2 Team
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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