Bella helped me beyond what should be expected. We were traveling with a double bass to Europe and needed to keep it out of cargo. Bella contacted multiple airlines, learning about the arcane regula... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original op... Mehr ansehen
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Timely, efficient service from Korbin who contacted me to confirm my flights and to help me with seat selection. At the first contact I was out shopping so we arranged another call for a half hou... Mehr ansehen
Unternehmen hat geantwortet
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Hop2.com
Vom Unternehmen geschrieben
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktinformationen
31 47th Ave #3100, 11101, Long Island City, New York, Vereinigte Staaten
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4.0
Gut
6105 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Vermont is great
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Constantine,
Thank you for the kind words!
We're so glad to hear you had a great experience with Vermont. He's truly dedicated to making travel planning smooth and stress-free.
We'll be sure to pass along your appreciation—he’ll be happy to know he made a positive impact! We look forward to assisting you again on your next adventure.
All the best,
Hop2 Team
Bal02
Kari made her efforts to help us and appreciate her. Thank you!
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Baljit,
Thank you for your kind words!
We’re so glad to hear that Kari was able to assist you and that her efforts made a positive impact. She truly cares about helping our travelers, and your appreciation will mean a lot to her.
Thanks again for choosing us—we hope to help you with more journeys in the future!
All the best,
Hop2 Team
Thanks sooo much for the help of Mr
Thanks sooo much for the help of Mr. Gany, he assisted me deeply and thanks to hop.2
Best Regards,
Issam Tawfek
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Issam,
We're delighted to hear that Mr. Gany was able to assist you! Your satisfaction means a lot to us, and we appreciate your kind words.
If you need further assistance, don’t hesitate to reach out.
Safe travels,
Hop2 Team
Kari is very helpful and very kind
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Mohammad,
Thank you for your kind words! We're delighted that Kari provided you with helpful and kind service.
We’ll be sure to pass along your appreciation.
Safe travels!
All the best,
Hop2 Team
Cian has been responsive and helpful…
Cian has been responsive and helpful with helping us book our flights.
16. März 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Norma,
Thank you for your feedback!
We're glad that Cian was responsive and helpful in assisting with your flight booking. Providing excellent service is our priority, and we appreciate you choosing us.
Sincerely yours,
Hop2 Team
Leander was very professional and understanding
Leander made a bad situation turn around and he was pleasant and professional about it.
If it wasn't for dealing with Leander, I was going to have to dish out a lot more money to correct this bad situation.
9. März 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Deb,
Thank you for your kind words! We're glad to hear that Leander was able to turn things around for you.
We’ll be sure to share your feedback with him.
Safe travels, and we hope to assist you again in the future!
Yours truly,
Hop2 Team
Tracy was very helpful
Tracy was very helpful. She was texting me the whole time I was on line and my flights doubled. She immediately sent me another link to correct the problem.
2. März 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Debbie,
Thank you for your kind words!
We're glad to hear that Tracy was able to assist you quickly and efficiently. Providing seamless support is our priority, and we appreciate you taking the time to share your experience.
Safe travels, and we look forward to helping you again in the future!
Best regards,
Hop2 Team
Alora was very patient
Alora was very patient, helpful and respectful. She walked me through the entire process and clarified any questions.
Thank you, Alora!
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Araz,
Thank you for your kind words! We're thrilled to hear that Alora provided you with patient, helpful, and respectful service. We’ll be sure to share your appreciation with her.
If you ever need assistance again, don’t hesitate to reach out. We look forward to serving you in the future!
Best regards,
Hop2 Team
Name correction
A big thank you to Tiffany for helping me correct my name on the tickets. She was understanding and saved my day! I highly recommend HOP2 for booking, as they have a great staff that provides excellent service.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Hani,
We truly appreciate your kind words! We're so glad to hear that Tiffany was able to assist you and make your experience smooth. Providing excellent service is our priority, and it’s wonderful to know she made a difference for you.
Thank you for recommending HOP2! We look forward to helping you with future travel plans.
Best regards,
Hop2 Team
Poppy made the process of getting our…
Poppy made the process of getting our flight tickets very simple and very professional , she was on point and very patient.
I definitely recommend HOP2 for your flying experience.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Huber,
Thank you for your wonderful feedback! We’re thrilled to hear that Poppy provided you with a smooth and professional booking experience. Her patience and dedication truly make a difference, and we’re glad she could assist you so well.
We truly appreciate your recommendation and look forward to helping you with your future travel plans. Safe travels, and see you again soon!
Best regards,
Hop2 Team
DONT KNOW WHAT THEY ARE DOING
RIDICULOUS COMPANY. I paid $260 for baggage fees through them, got to the airport and was told the airline never recieved payment for my bag. I called a customer service rep from hop2 and they kept me on the phone, while i was panicking at the check in desk, for over 35 minutes and offered no solution. Just insisted that they did transfer the money and would not help me at all. I ended up having to pay an additional $300 for my bags, with Hop2 still not having refunded me any money after nearly 5 working days, just talking in circles and sending me copy and pasted emails. They just keep telling me they’re “investigating” the issue, when it’s quite clear there was a mistake on their end.
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hi Nicolette,
We sincerely apologize for the frustration and inconvenience you experienced with your baggage fees. We understand how stressful this must have been, especially at the airport.
Upon investigation, we confirmed that the baggage was correctly added on our end. However, due to an issue with the airline’s system, it was not recognized at check-in. This was an unfortunate and unexpected technical issue, and we deeply regret its impact on your travel experience.
We can see that the refund for the baggage fees you paid at the airport has already been processed. If you have not yet received the amount, please allow a few more business days for the funds to reflect in your account, depending on your bank’s processing time.
If you’re satisfied with how we’ve handled this matter, we would truly appreciate it if you could consider updating your review to reflect the resolution. Your feedback is important to us, and we value the opportunity to make things right.
Best regards,
Hop2 Team
Richard was the best and most helpful…
Richard was the best and most helpful agent. He was very calm, ready to assist. In my moment of stress and trying to book flights in a short period of time he assisted me 💯 and he assured me to find good deals that came with short travel times.He made my experience with Hop2 very exceptional. I will be definitely coming back to book more flights with him and referring him as well. I am happy to say he is the best agent and I believe he is doing a wonderful job of carrying the best customer service qualities. Big up Richard 👏🏽👏🏽
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear Customer,
Thank you for taking the time to share your wonderful feedback about Richard! We’re thrilled to hear about his exceptional service during your time of need.
It’s fantastic to know that Richard’s calm demeanor, readiness to assist, and ability to find the best deals made such a positive impact on your experience. We’re incredibly proud to have him on our team, and your kind words will surely motivate him to continue delivering outstanding customer service.
We truly appreciate your trust in us and your intention to refer others to Richard. It means a lot to us, and we’re looking forward to helping you with your future travel needs.
Once again, thank you for your feedback and for choosing our service!
Best regards,
Hop2 Team
they want to stole my refund.
they want to stole my refund.
Not recommended at all
20. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Alshymaa Yusef Hassan,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Upon review, our service team has already reached out to you with the calculation of your refund amount. As a gesture of goodwill, the processing fee has been waived.
However, please note that the airline penalty and non-refundable taxes still apply, as these are policies set by the airline.
Thank you for your understanding, and we appreciate your honesty and feedback.
Sincerely Yours,
HOP2 Team
Exceptional Service and Unmatched Patience!
Josie has been absolutely amazing throughout the entire booking process! I was quite demanding and encountered a number of issues along the way, but she handled everything with incredible patience, professionalism, and understanding. No matter how many changes or questions I had, she was always quick to respond, calm under pressure, and went above and beyond to ensure everything was sorted perfectly. I can’t thank her enough for her hard work and support!
18. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Sarah Yousry,
Thank you for your kind words!
We are so glad to hear that Josie provided excellent support throughout your booking process. Her professionalism and dedication are exactly what we strive for.
We'll be sure to pass along your feedback, and we look forward to assisting you again!
Sincerely Yours,
HOP2 Team
My experience with Hop2 was TERRIBLE!
My experience with Hop2 was TERRIBLE!
I originally booked my tickets on January 18th for a trip scheduled in August. I accidentally entered the wrong dates of travel. I contacted Hop2 to notify them of my error - they quickly fixed the issue. To do this, I needed to rebook NEW tickets and they refunded me the price of my original incorrect tickets. This all made sense. Fast forward a few months, and my husband and I decided we wanted to upgrade one leg of the flight to premium economy. I attempted to do so on the Airline site, but was told by Lufthansa that my ticket times did not match the flights and they were unable to help me. They told me Hop2 needed to correct my tickets. I called Hop2 and they were able to make that correction. We then moved on to attempting to update to premium economy. On the Lufthansa site, I saw that the upgrade would be $600 per person. When I talked to Hop2 on the phone, they told me my new ticket price would be $2,760 (my original tickets were $2,210). I thought wow! What a great deal (thinking the 3rd party had a connection)! I confirmed the price of $2,760 - and the agent told me yes - I would pay the difference of $2,760. My understanding is that I would pay that amount and be refunded the $2,210 just like what happened in January. When I followed up a week or so later to ask about my refund, I did not receive a response. Ultimately they called me and told me that the $2,760 was in ADDITION to the $2,210 I had already paid. We went back and forth for sometime regarding the clarity of the communication - I would have never agreed to pay over $5,000 for tickets. The Hop2 Agent questioned MY integrity and said I was trying to take advantage of the system - when it is clear that their poor communication lead to me severely overpaying for what I got. I ultimately filed a claim with my credit card company, which after investigating, they awarded us the money back (the $2,210). Hop2 then contacted me and let me know they would cancel my flights 48 hours before my departure if I did not pay back the $2,210. I had to choice but to pay it or risk having no way to travel. The lack of clear communication, the disrespect shown by the agents and ultimate harassment of Hop2 is unacceptable. Stay FAR away from this company!!
7. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello KD,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@hop2.com with your booking reference number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
HOP2 Team
Great Experience!
It’s was my first time traveling with company it was great and good experience thank you
4. September 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Noureddine,
Thank you so much for your kind words!
We are thrilled to hear that you had a great experience traveling with us for the first time. We hope to welcome you on many more adventures in the future!
Sincerely Yours,
HOP2 Team
Thank you Reed for helping me book a…
Thank you Reed for helping me book a ticket at a discounted rate!
22. August 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello VS,
You’re very welcome!
We are glad that we could help you find a great deal on your ticket.
If you need any more assistance with your travel plans, feel free to reach out. Safe travels!
Sincerely Yours,
HOP2 Team
1 star is too much
1 star is too much. My brother's and I round trip flight from Orlando to Okinawa was interrupted on the return flight due to a typhoon. I called Hop2 and was told I had to contact the airline. I contacted the airline but was told to call Hop2. Called Hop2 back and was told to accept a partial refund. On another call Hop2 rescheduled my flight. I had an itinerary sent to me. When I could not see the flight on the United website I called Hop2 and was assured I had the flight. We went to the airport to check in and was told the flight had been canceled. Repeated calls to Hop2 went unanswered. We were on hold with United for over an hour and when we got through was told it was Hop2 that did not complete the reschedule. We had to purchase 1 way tickets through Delta to get home costing more than the original round trip tickets. Now Hop2 declines to give us the partial refund saying we canceled the flight. This was the worst experience and if anyone choses to use Hop2 for the low prices, forget it. If the slightest thing goes wrong they will not help and it will cost much more in the long run.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Dear customer,
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for any inconvenience you experienced with your booking.
Upon reviewing your case, we found that the exchange was made directly with the airline, All Nippon Airways (ANA). As a result, the airline has taken control of your ticket, and any further requests need to be addressed directly with them.
We understand that you and your fellow passengers were unable to use the return portion of your tickets and have requested a refund. Our relevant team has confirmed that ANA is processing your request. Please note that such requests are handled by the airline in the order they are received.
We appreciate your patience and understanding. As soon as we receive an update from ANA, we will promptly inform you.
Sincerely Yours,
HOP2 Team
Hope 2 is very good
Hope 2 is very good. The are help over the phone.
I am very happy
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Abdul Ahad Khan,
Thank you for your positive feedback!
We’re thrilled to hear that Hope 2 provided excellent assistance over the phone and that you’re very happy with the service.
Your satisfaction is our top priority!
Sincerely Yours,
HOP2 Team
Booked a flight NBI to IAH
Booked a flight NBI to IAH. Got to the airport and they showed there's no ticket issued with my name.
They said they refunded
""Dear Ras,
Please find below the information regarding the refund of yours, which has been received on November 9th, 2021: " Refund USD 808.75 was processed. It may take 1-2 billing cycles for refund back to account. A billing cycle is ( 28-31 days ) " All we have to do now is to wait for the money to get back to your account in this period of time.
Kind Regards,""
But no amount was refunded. I tried to find out which bank account but they couldn't reveal even the last 4.
I spoke with another gentleman on email and he said he will refund but nope nothing was done. Ethiopian airlines said it already refunded to Hop2.
22. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Erastus,
Thank you for sharing your review on Trustpilot. We deeply regret any inconvenience this situation may have caused you.
We understand that you are seeking an update on the refund for your ticket. As the ticket was booked, issued, and charged by the airline, the refund process is managed by them. Unfortunately, we do not have the ability to process refunds for tickets issued and charged by the airline.
To expedite your refund request, we recommend contacting the airline directly. They will be able to provide you with the most accurate and timely information regarding the status of your refund.
We appreciate your understanding and patience in this matter.
Sincerely Yours,
HOP2 Team
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