Bella helped me beyond what should be expected. We were traveling with a double bass to Europe and needed to keep it out of cargo. Bella contacted multiple airlines, learning about the arcane regula... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original op... Mehr ansehen
Unternehmen hat geantwortet
Timely, efficient service from Korbin who contacted me to confirm my flights and to help me with seat selection. At the first contact I was out shopping so we arranged another call for a half hou... Mehr ansehen
Unternehmen hat geantwortet
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Hop2.com
Vom Unternehmen geschrieben
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Kontaktinformationen
31 47th Ave #3100, 11101, Long Island City, New York, Vereinigte Staaten
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4.0
Gut
6105 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This is by far the worst customer…
This is by far the worst customer service and experience I have ever recieved unprofessional and no support provided. NEVER USE THIS WEBSITE !
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Samara,
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for any inconvenience you’ve experienced during this process. Your concerns are important to us, and we appreciate your patience.
I understand that you’ve encountered difficulties due to the airline’s cancellation of your booking. Rest assured, our relevant team is actively working to secure alternative seats for you. We apologize for any delays and assure you that we are committed to addressing the matter promptly.
Thank you for choosing us, and we appreciate your understanding.
Sincerely Yours,
HOP2 Team
Avoid
Quoted C$485 for an airfare. I provided all personal details including payment card details to book - website then said "an agent would call". Received an email 20 minutes later asking for C$1023.43 for the exact same flight.
Avoid!
19. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Sanjoy,
Thank you for sharing your feedback on Trustpilot. We appreciate your honesty and apologize for any inconvenience you experienced during the booking process.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. As you rightly pointed out, the travel industry operates with live inventory, and prices can fluctuate due to various factors. Our team strives to provide accurate information, but sometimes unforeseen changes occur.
Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed.
When the price increased, our sales agent promptly reached out to you to discuss the updated fare and explore alternative flight options. We respect your decision not to proceed with the booking and appreciate your understanding.
Should you ever reconsider our services, we will be here to assist you. Your feedback helps us improve, and we value your perspective.
Sincerely Yours,
HOP2 Team
The customer support is great and I…
The customer support is great and I found what I was looking for with no problems.
16. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Mike
Thank you so much for your kind words!
We’re thrilled to hear that you had a smooth experience and found exactly what you needed. Our team strives to provide the best support possible, and it’s rewarding to know we’ve succeeded.
If you need any more assistance or have any questions in the future, please don’t hesitate to reach out. Have a wonderful day!
Sincerely Yours,
HOP2 Team
I was not able to get help from hop2…
I was not able to get help from hop2 when my flight was cancelled.
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Ruth,
Thank you for sharing your feedback on Trustpilot.
We apologize for any inconvenience you experienced. After reviewing our records, we found that our team successfully assisted you by providing a re-protection for your new flight, which you have already utilized.
Once again, we truly appreciate your patience and understanding.
Sincerely Yours,
HOP2 Team
Very professional
Very professional, honest, and sincere. 10/10
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Antonia,
Thank you very much for your kind words!
We are genuinely delighted to hear that you found our assistance to be professional, honest, and sincere.
Sincerely Yours,
HOP2 Team
Great and Helpful Agent
He was very helpful in getting my brother a ticket. Thank you so much Garfield for being a great agent
22. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Esther,
Thank you for your kind words!
We are delighted to hear that we could assist in getting a ticket for your brother. If you have any more requests or need further help, feel free to reach out. Have a great day!
Sincerely Yours,
HOP2 Team
Raavi from Hop2 is the best
Raavi from Hop2 is the best! She kept eyes on my travel plan for two days and eventually found me the best fare price! Thanks to her I was sooo happy for her service!
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Long Zhang,
I’m glad to hear that Raavi from Hop2 provided excellent service! It’s wonderful when dedicated professionals like her go the extra mile to ensure customer satisfaction.
If you have any more travel plans or need assistance in the future, don’t hesitate to reach out.
Sincerely Yours,
HOP2 Team
The service of customer is reaaly good
The service of customer is reaaly good. Raavi helps to find the effordable prices and compare for me. The only thing is the price may change after you made your booking. So they inform you about it and take your confirmation before charging. It will be good if the system works alive with the airline systems so you dont have any surprise.
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Neslihan,
Thank you for sharing your positive experience!
It’s great to hear that Raavi was helpful in finding affordable prices and assisting with comparisons. The proactive communication about price changes is definitely important, and I appreciate your suggestion about real-time integration with airline systems to avoid surprises.
If you need further assistance, feel free to reach out!
Sincerely Yours,
HOP2 Team
Overcharged and Unfulfilled: A Disappointing Experience with Hop2
I recently booked a flight from Houston to Izmir through Hop2 and decided to upgrade to a preferred seat for an additional $88. However, upon checking Lufthansa’s own website, I discovered that the same seat was available for only $66. Not only was the seat still open for purchase, but it also became clear that Hop2 had not finalized my reservation. This experience has shown a lack of transparency and overcharging by Hop2, leading me to question their reliability and honesty. It’s crucial to trust your travel provider, and unfortunately, based on this experience, I cannot recommend Hop2 as a trustworthy option.
11. April 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Mustafa,
We appreciate your feedback and thank you for bringing this matter to our attention.
Regarding seat selection, please understand that our intention is never to overcharge you as the prices and availability can change without prior notice.
As for the status of your ticket, we understand that you reached out to us within the 24-hour window for ticket issuance, and we genuinely respect your decision to cancel the booking during that time frame.
Once again, even though you've chosen not to continue with us, we value your feedback and your time as our customer. We hope that, in the future, you may consider giving us another opportunity to serve you better, as we continue to work on improving our services based on the valuable input from customers like you.
Sincerely Yours,
HOP2 Team
Zaya was very professional
Zaya was very professional. She attended to all our needs and has provided us with an excellent flight at an excellent price.
9. April 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Pauline,
Thank you for your kind words!
I’m thrilled to hear that Zaya provided exceptional service. Her professionalism and attentiveness are truly commendable. We’re delighted that she was able to secure an excellent flight for you at a great price.
Safe travels, and we look forward to serving you again soon!
Sincerely Yours,
HOP2 Team
My name is ANH TRAN
My name is ANH TRAN, My HOP2 Booking REF# H17FE21.
I have booked with HOP2 that gave me Sun Country airlines ref. code. The Sun Country Airlines to refuse my access online with reason : I did not direct book fligth from it but through HOP2.
I have tried to contact with HOP2 via email address and phone numbers for more than dozen times, but no one reply to my booking issue. I'm loosing my trust from HOP2 travel agency and I may need the third party get involved... Anh Tran
4. April 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Anh Tran,
Thank you for taking the time to submit your feedback regarding your upcoming flight with Sun Country Airlines and EVA Airways.
We understand how important it is to have reliable access to your flight details, and we apologize for any inconvenience you may have encountered with Sun Country Airlines’ website.
Rest assured that one of our service agents is presently addressing your issue, and we are collaborating with the appropriate team to resolve it. If you need further help or have more questions, feel free to contact us at any time. Our commitment is to provide you with continuous support throughout this process.
Once again, we truly appreciate your feedback.
Sincerely Yours,
HOP2 Team
NYC Fligt fixed my mistake
First of all, let me say this; I've never heard of this ticket agency before. However, when I looked at the booking sites, it showed the most affordable price, but the most important thing was that the customer score was very high. Now I understand why it is high. I made a mistake while planning my flight and that's how I bought my ticket. Despite this, customer representative Greyson understood the situation and took care of it immediately. He managed the process step by step and eventually did many of the procedures on my behalf. I bought tickets from many sites, but here you have nothing to do with the site, application etc. Those who contact you are very professional, communication oriented, and also kind. Thank you for your help Greyson...
11. März 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Mehmet,
Thank you for sharing your experience! We’re thrilled to hear that you found our ticket agency to be a pleasant surprise.
Greyson, our dedicated customer representative, is truly exceptional. We’re delighted that he swiftly addressed your issue, managed the process seamlessly, and went above and beyond to assist you. Your kind words about our professionalism and communication-oriented approach mean a lot to us.
Safe travels, and we look forward to serving you again in the future!
Sincerely Yours,
HOP2 Team
Bad experience
Bad experience, they don't give money back even if you try to cancel your flights
20. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Shah,
I apologize for the inconvenience you’ve experienced. Our team takes customer feedback seriously, and we appreciate your patience.
To address this issue, we kindly request ask you to contact us via email at claims@hop2.com. Please provide the Booking ID associated with the complaint so that we can promptly investigate and assist further. We are committed to resolving this matter and ensuring a positive experience for our customers.
Thank you for bringing this to our attention, and we look forward to assisting you.
Sincerely Yours,
HOP2 Team
Beware of HOP2 Travel - Deceptive Practices and Unhelpful Customer Service
I recently had a highly disappointing experience with the HOP2 app, and I feel compelled to share my encounter to warn others about the issues I encountered.
To start, the app displayed a seemingly reasonable price, but the moment I inputted all my information, including credit card details, the price magically increased. This bait-and-switch tactic is not only frustrating but also misleading, giving the impression of a complete lack of transparency in their pricing.
The customer service experience was equally disheartening. Upon reaching out for assistance, I encountered a rude and unhelpful team.(name Sheldon) Rather than addressing the issue, he chose to argue about the possibility of price fluctuations. While I understand that prices can vary, a sudden increase ranging from $300 to $400 is unacceptable and raises serious concerns about the app's legitimacy.
I strongly advise others to exercise caution when considering HOP2 for any transactions. The app's deceptive pricing practices and uncooperative customer service make it a risky choice, and I regret the time and effort I wasted on this unreliable platform.
In conclusion, HOP2 proved to be a nightmare, and I sincerely hope others can avoid falling victim to their questionable business practices.
15. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Ishan,
Firstly, we would like to express our sincere apologies for any inconvenience you may have experienced. We understand that the change in flight prices during your booking process was unexpected and frustrating.
Upon reviewing your case, we found that our agent provided you with an option for your flight. However, due to the dynamic nature of flight bookings, the price increased due to changes in availability. We understand how this can be disappointing.
Please know that flight prices and availabilities are always subject to change without prior notice. This is a common occurrence in the travel industry due to various factors such as demand, time of booking, and airline pricing strategies. Prices and availabilities cannot be guaranteed until the booking is confirmed.
We value your feedback and are continuously working on improving our services to provide a better booking experience for our customers. Your understanding in this matter is greatly appreciated.
Sincerely Yours,
HOP2 Team
Everett did a great job
Everett did a great job! He helped me find and book the ticket, I appreciate the time and effort he put in! Thank you!!
10. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Daly,
I’m glad to hear that you had a positive experience with Everett!
It’s always wonderful to know that our efforts are appreciated. We’ll make sure to pass your kind words along to Everett.
Thank you for your feedback!
Sincerely Yours,
HOP2 Team
a horrible company to deal with and non-trustworthy
in my opinion this company should not be allowed to sell on third party websites like Skyscanner and others. they promised prices and cannot deliver they take your credit card give you a booking number and then tell you the prices are increased a total lie and a deceiving company.
I recomend using othere travel companys,
Please note they will respond that they will will respond and they never do.
31. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Henry,
We are truly sorry to hear that your experience did not meet your expectations. At our company, we strive to provide the best service possible and your feedback is an essential part of that process.
Please be assured that your comments have been forwarded to the relevant team for review. We take all feedback seriously and are committed to using it as an opportunity to learn and improve.
We will be in touch with you as soon as we have an update. In the meantime, if you have any further questions, please do not hesitate to reach out to us.
Thank you once again for your feedback. We appreciate your patience and understanding as we work to address your concerns.
Sincerely Yours,
HOP2 Team
Very good customer service
Very good customer service, I am super impressed.
31. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Daize,
Thank you for your positive feedback!
We’re thrilled to hear that you had a great experience with our customer service. Your kind words are greatly appreciated and they motivate us to continue delivering exceptional service.
If you need further assistance, feel free to reach out to us at your convenience.
Sincerely Yours,
HOP2 Team
Customer service from Cara
Cara was very helpful and listened to my travel needs and was able to help me. She was very patient and understanding with me
Will definitely book with her again
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Angeline,
Thank you for your wonderful feedback!
We’re delighted to hear that Cara was able to assist you effectively with your travel needs. Her patience and understanding are indeed some of her strengths. Your kind words will surely be passed on to her.
We look forward to serving you again in the future.
Sincerely Yours,
HOP2 Team
Less than zero review
Less than zero review. You can’t get a price out of these people if you change your flight. It’s against the rules. Although their $199 support bundle was purchased apparently it only covers their $150 change fee? What? So basically they want to charge me $800 for seats that cost $1100. AND won’t tell me how much the seats cost until AFTER I pay the $800. Also it’s a different department that books seat reservations and only they know the cost. Awful company to deal with
26. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Susan,
We're truly sorry to hear about your negative experience with our service. We understand that our service did not meet your expectations, and for that, we sincerely apologize.
We’ve reviewed your exchange request and can confirm it’s been handled according to your ticket’s policies. A $199 airline change penalty fee plus any fare difference will apply per passenger.
However, we are pleased to inform you that the $150 exchange processing fee associated with your booking will be waived, as part of the support bundle you purchased. The bundle doesn’t cover additional fees like the airline’s change penalty or fare difference. And with regards to the pre-seat selection, prices will be confirmed upon ticket exchange.
We appreciate your honesty and feedback. Should you wish to continue with the exchange, kindly reach out to our Customer Experience Team for further assistance.
Sincerely Yours,
HOP2 Team
I was redirected quickly and the…
I was redirected quickly and the representatives were efficient and quite professional with helping me with my schedule concern!
17. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Hop2.com
Hello Joshua,
Thank you for your positive feedback!
We’re thrilled to hear that you had a great experience with our team. Our staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Thank you, once again, for your kind words.
Sincerely Yours,
HOP2 Team
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