UnderPricer Bewertungen 379

I had never heard about this company when I found them through a Kayak search, offering an exceptionally low price on ANA for my upcoming trip to Japan. I receive nothing but excellent service, including when I needed customer support a couple of times. I would definitely use them again!

I booked three tickets on Underpricer form Iberia Airline on May 4th, 2024 for total $2241.60. Due to cancellation from Iberia Airlines for return flight I was able to cancel three tickets thru Underpricer on December 21,2024 with full refund. On January 9th, 2025 I received $60 refund from underpricer (their fee). After waiting patiently for the rest of $2181.60 until March 2025, I contacted Underpricer and was told it was still in progress. I called Iberia Airline turned out the airline already refunded to Underpricer the full amount on January 7th, 2025 to a different credit card (not mine, only able to get last 4 digits of the credit card). Now it’s mid November 2025 always “we are actively working on your refund and please give us more time to resolve your issue”. Contacted Iberia Airline again and was told the same thing, since you booked with travel agent all transactions including refund have been between the airline and your booking agent . It is obviously that the airline refunded to Underpricer and they keep delaying refund to me.

You tell me it is not a scam?!

Update:. Order ID 182 269 818. After Iberia Airlines refunded my three tickets for $2181.60 on January 7, 2025, on December 2,2025 I received this from Perry from Underpricer “At this point, we regret to inform you that we have exhausted all available options on our end. Therefore, we kindly advise you to proceed with opening a chargeback through your payment provider.” On September 19,2025 Perry left me a voicemail to my phone saying Iberia Airlines refunded to my credit card on July 7, 2025. Iberia Airlines refunded $2181.60 to your company!!!!!!!!!

Although I was nervous at first to book with an unknown company, I ended up having a great experience. Communication was very good, including an immediate detailed receipt with confirmation numbers for both of the airlines involved in my flight plans, allowing me to verify that the booking had indeed gone through. Unlike other vendors, I appreciated that they didn't pester me to buy add-ons. When one of my flight legs got diverted due to a runway closure at an intermediate airport, I was easily able to reach someone at their customer service center by text. Everything ended up working out fine and I didn't end up needing to be rebooked, but it was very comforting to know that even with a split ticket I wasn't going to be "out of luck" when unforeseen trouble arose. I'm particularly grateful to Sidney at Underpricer for their help throughout.

The response to a typo in the name was very efficient.

Very efficient and responsive

This was my first time using this company and I am very satisfied. Rex answered all my questions and resolved all my issues. Thank you Rex for being very polite and considerate. I would very much recommend this this company.

Price was great. Service was great.

Reliable. Responsive and friendly customer service.

Booked Flights Business through Kayak and UnderPricer. Got almost 20% discount. Called UnderPricer to reserve seats and it was taken care of promptly. Received a confirmation email shortly after. Highly recommended

The overall experience with booking international flight tickets was great. The service was very reliable and the ticket prices were extremely competitive, I highly recommend UnderPricer.

The airline changed my very long flight (many connections), but the WhatsApp support (Lottie) was great! All good, and I feel secure. Thank you!

The person I talked to put me in a great mood. He was pleasant and answered any questions I had

I bought the "cancel for any reason" insurance with them and they honored it. Not only did they refund 80% of my ticket, but they helped me to get the reservations correct since two other travelers in our group were keeping their tickets. They spent a lot of time with me to get it right.

It was a simple straightforward experience and I believe it was a significant savings.

This company is an absolute scam. When you try to change your tickets, they invent outrageous extra fees on top of what the airline actually charges. They completely take advantage of customers and make up absurd amounts just to rip you off. Do yourself a favor and book directly with the airline — these people are dishonest, greedy, and have zero transparency

Customer Support staff - I dealt with Yasmin who was very professional, helpful and understanding when my travel plans had to be changed.

I booked a flight to Japan but I did not enter the names exactly as they appeared on our passports. I did not realize this was a problem until after the 24 hour cancel policy. However, when I ordered the tickets through Underpricer that was NOT made an issue. When I asked for their help their only reply was that I could correct the names if I rebooked the exact same flights and paid an extra $850 per person! So I fault Underpricer because their ordering system did not emphasize entering the names exactly as they appear on the passport. What a nightmare!!

Great customer service via WhatsApp. Instant and helpful! Don't panic if there is a delay between "processing" email and "confirmation" email. It comes and in the meantime the (AI) support is excellent and immediate.