TotalEnergies Gas & Power (UK only) Bewertungen 8'703

Very happy with the web chat, the agent Qyaam Clark was very helpful in sorting my query quickly and aanswering my questions, many thanks!

My chat query was resolved quickly & swiftly.
A very kind, efficient & knowledgeable operator resolved my issue in a minute. I received great service & as a result would use the chat system in the future

Qyaam Clark was extremely helpful on the chat line.
Took me through the things that I wanted to change on the Total Gas and Energy's account in a calm and methodical wayNo problem . a very talented agent.
Well Done!

good customer services

Brett was very helpful and quick and getting me the response i needed.

Ayabonga always helps on the chat and gives the correct and accurate information very fast. I appreciate the dedication!

Rachel was very helpful.
All queries were sorted & our renewal was quick & easy with Rachel’s help.

I have been having a few issues with logging in to our account recently and a few other queries that I couldn't find the answer for. Today I spoke with Qyaam Clark on the web chat facility, who was so helpful, polite and reassuring. All my queries were resolved and a new log in was set up so that I can now access my account.

I had a very obscure request, we stopped using gas in 2015 and now need the capped off meter to be re-energised, Quashi (probably not spelt correctly)Clark was able to give me our old account number and told me who to phone.

Qyaam Clark was extremely helpful on the customer service chat. My issue was quite complex dealing with multiple accounts and he dealt with them all professionally and carefully, even following up promptly with a further issue with one of the accounts, until eveything was resolved.

I spoke to advisor Qyaam Clark who was able to assist me and resolve my query quickly. It's rare to find someone so helpful. Thank you Qyaam.

i was lucky enough to be helped today by Ayabonga when i contacted total energy, i have to say what a brilliant and polite customer service person who could not do enough to sort out my issues. brilliant service.

ayabonga was extremely helpful and worked quickly to resolve my query. asked clear questions to help assist in resolving my concerns and didnt waste my time with nonsense which is much appreciated

Has problems logging into the portal and went on the webchat. Qyaam Clark sorted the sorted the problem immediately. Great service. Thank you so much.

Qyaam Clark was very efficient and helpful when asked for information

Qyaam Clark answered every question that was asked of them

Typing our conversation to each other avoided any difficult in voice accents. it let me read my response before sending it, to ensure what i said made sense. The response were quite quick and totally made sense. the person who answered all my queries was named Qyaam Clark

Ayabonga has been very helpful and resolved the matter very fast

Ayabonga was polite and informative