We ordered some Rattan dining room chairs, on unpacking them realised we had two of the correct chair and 2 incorrect chairs. Called and explained, they knew the mistake was made from an unpackin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered some kitchen bar stools and loved the design.. sadly the colour was a little to light and didn’t fit in my kitchen I did return them at my cost and the company were very fair and issued a... Mehr ansehen
We had an overall positive experience with The Rattan Company. We bought the Wooden Slatted Bench Coffee Table and very happy with the quality. It was slightly wobbly on the first day but then evened... Mehr ansehen
Our two Java stools were packaged so well the attention to detail was so so ocd me and partner loved it. Every single angle was covered to avoid any damage. When we opened the item we were so impres... Mehr ansehen
Unternehmensdetails
Über The Rattan Company
Vom Unternehmen geschrieben
The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
Kontaktinformationen
Owl Barn, Planetree Lane, Kirk Hammerton, YO26 8FQ, York, Vereinigtes Königreich
- 07938 706842
- hello@therattancompany.co.uk
- therattancompany.co.uk
4.6
Hervorragend
540 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very happy
Very happy with purchase of Butterfly stool. Quick delivery.
Customer service was excellent. Thanks Lucinda!
6. Januar 2025
Terrible customer service
Terrible customer service. Rude and unprofessional responses. Very disappointed. Also, they advertise products they can't offer since they are out of stock and they don't restock. Pointless advertisement.
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von The Rattan Company
Please note that this customer has never purchased an item from the Rattan Company and once you have read the timeline / email conversation below I'm sure you will also feel that a 1 Star review is totally unwarranted. Please judge for yourself.
-----------------------------------
Hi,
I emailed you some time ago asking if you were going to restock moses baskets (they are all sold out). You said that you would by January but it doesn't seem like you have them yet. Could you please give me an update? Thanks
..............................................
Hi,
I was and am expecting them this month. They are all handmade in Ghana so issues can arise which delays things, and this is out of my hands. Once they are here they will be available.
Best wishes,
Lucinda
---------------------------------
Lara Fernandez just left a new 1-star review
---------------------------------
I am sorry to hear you feel this way. I’d just like to point out that we are a small business and having people like yourself reviewing us in this way because we do not have stock of an item is really not very nice.
We work hard to run this business and always try to be honest with our customers on time lines but sometimes things occur or go wrong and we can’t promise things. My communication to you was not at all rude, I was trying to explain why the stock wasn’t here yet.
I will be responding to your review with all communications to show those who see it what you mean by rude! We have plenty of excellent reviews from real customers about our products and our customer service.
Best wishes,
Lucinda
--------------------------------------
Hi Lucinda,
You must have a problem if you see there is nothing wrong with the way you approach customers via email.
First of all, you should have apologised in the beginning for not meeting customer's expectations regarding stock availability instead of just saying it is out of your hands. Secondly, you should have said that you were going to contact me directly as soon as you had news or as soon as the stock arrived (and perhaps ask me what item in particular I was after). Instead, you replied: once they are here, they will be available. Again, taking zero responsibility and zero interest in customer service, which is unprofessional and rude in approach and certainly detrimental for the development of any business regardless of its size. I will certainly reply on Trustpilot with your answers to prove my point.
All the best
Great customer service
We bought some lovely bar stools. Unfortunately they weren't right for us (Too Big) and we had to return them.
The return was made very easy, and we received great customer service. It's when you have a problem that a company shows how good they are and The Rattan Company were absolutely great.
31. Dezember 2024
The light shade turned up when expected…
The light shade turned up when expected and it is of an excellent quality. We have not as yet put it up.
6. Januar 2025
Quality product, superb service
Absolutely delighted with the product - even nicer than it looked on the photos. Quality is excellent and very sturdy and well made. Service excellent two - arrived a couple of days after I placed the order and communication was great about when the parcel would arrive on tge day. Very happy and would definitely recommend this company.
6. Januar 2025
They were very informative and kept me…
They were very informative and kept me up to date on my order.
29. Dezember 2024
Komodo bar stools.
Although we had to wait as the bar stools went out of stock.
Once new stock received they were despatched and delivered quickly.
Quality of these stools is excellent and worth the wait.
31. Dezember 2024
Orders were prompt and when I found a…
Orders were prompt and when I found a small fault, a replacement and collection were organised very quickly. We love our new barstools
29. Dezember 2024
Great Customer Service Experience
I ordered a moses basket a while back and then ordered some extra fitted sheets for it shortly before Christmas. I ordered four extra sheets but as these arrived shortly before the holidays, I didn't open the individual pouches until I was ready to wash them after Christmas day.
When I did so, I realised I only received one sheet whilst I had ordered four. I contacted customer service and, in all honesty, I wasn't expecting much of a reply as it had already been about 10 days from the delivery and I should have checked this earlier.
I was pleasantly surprised when I got an email from Lucinda at customer service giving me a DPD tracking number saying the other three fitted sheets were on their way. These arrived promptly today.
It's hard to find companies out there with such good customer service and prompt response, and the quality of the product itself is excellent.
I would definitely recommend them to other mums-to-be!
2. Januar 2025
Bewertung ohne vorherige Einladung
Beautiful Babies crib
Babies crib
Beautifully made arrived quickly
4year old delighted with it for Christmas
13. Dezember 2024
Good product at a great price
Good communication from the seller, quick delivery, good price and a quality product.
13. Dezember 2024
Antwort von The Rattan Company
Thanks!
well packed and delivered on time
9. Dezember 2024
I was very Happy with my Natural Rattan…
I was very Happy with my Natural Rattan shade and was pleased with the quality so decided to order one with the Aqua trim, the shade arrived very promptly, unfortunately for some reason I am struggling to fit it onto my ceiling rose attachment, though I had no trouble with 1st order. The contact phone number on the website is unfortunately incorrect, but I received an alternative number to call following my email to the company, I was advised that it is likely my ceiling rose fitting is likely the issue? I have an electrician coming to
see to check my ceiling rose fitting and cause of issue, as I am totally flumoxed as to why I had no problem with fitting my first shade. It would be helpful if the contact phone number on the website could be resolved in order to improve communication.
11. Dezember 2024
Antwort von The Rattan Company
Hi Anne, thanks for your review. The contact number is now sorted. All the best
Great quality product
Great quality product, quick delivery for furniture! Really happy.
9. Dezember 2024
Excellent quality product!
3. Dezember 2024
Excellent product
Excellent product, excellent service, delivered the very next day.
Very happy!!
25. November 2024
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.