I purchased Rug Culture Arabella Natural Rectangle Rug online to replace my old bedside rug, though I’m always a bit skeptical about buying soft furnishings online since you can’t see the true colours... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fast delivery to regional area. Beautiful rug , great quality and better than described. Wrapped perfectly and safely for being left outside. Was worried about spending so much on this rug however it’... Mehr ansehen
I ordered 2 x black rugs & received 2 x blue rugs. When I raised it they stated that colour is within their acceptable variation therefore would be a change of mind return meaning I pay shipping & a 2... Mehr ansehen
Unternehmen hat geantwortet
Ross and the team at the Flooring Guys Slacks Creek have been so helpful and their knowledge and advice really made the experience of choosing the right product an easy one. They price matched immedi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Bodenbeläge
- auch in
- Geschäft für Bodenbeläge
- Lieferant für Holz- und Laminatböden
- Teppichgeschäft
Vom Unternehmen geschrieben
The Flooring Guys is a family-owned Australian flooring business established in 2016. We supply hybrid, laminate, engineered timber, vinyl, bamboo and cork flooring, along with carpet, carpet tiles, rugs and flooring accessories for residential and commercial projects. Shop online or visit our four showrooms: Kings Park, Sydney: 22/24 Garling Road (access via 11 Valediction Road), Kings Park NSW 2148. Willoughby, Sydney: 302A Penshurst Street, Willoughby NSW 2068. Slacks Creek, Brisbane: 2/3333 Pacific Highway, Slacks Creek QLD 4127. Newstead, Brisbane: 22 Masters Street, Newstead QLD 4006. For current opening hours and showroom details, visit https://theflooringguys.com.au/location/. Flooring samples can also be ordered for delivery to your door. We offer delivery across Australia. Product availability, delivery options, charges and timing depend on your order and postcode. Supply and installation services are available in our Sydney and Brisbane service areas. Contact our team to confirm coverage, arrange a measure and discuss a written quote for your project. For product advice, order updates or after-sales help, call 1300 477 699 or email sales@theflooringguys.com.au. Please include your order number when asking about an existing order. Warranty coverage and conditions vary by brand and product. Refer to the relevant product's warranty, installation and care guidance, or contact our team for help. Delivery information: https://theflooringguys.com.au/delivery/ Returns and cancellations: https://theflooringguys.com.au/returns-cancellations/
Kontaktinformationen
22/24 Garling Rd, 2148, Kings Park, Australien
- 1300 477 699
- sales@theflooringguys.com.au
- theflooringguys.com.au
4.1
Gut
324 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
My order wasn't delivered and it was…
My order wasn't delivered and it was important getting hold of someone on the phone to talk to about it!!! Very disappointed and I will be contacting ACCC for a refund if I don't receive my order soon. Not happy at all!!!!
26. März 2023
Antwort von The Flooring Guys
We're sorry your order had not arrived when you wrote this and that you struggled to reach someone by phone. We understand how frustrating that experience was. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
Antwort von The Flooring Guys
Thank you for your lovely feedback. We're delighted you love the rugs and were happy with the delivery service.
Great Tile Samples
Thankyou for sending me tile samples that were actually big enough to get a fair idea of how they will look. They were a good price, nice quality and arrived quickly.
28. März 2023
Antwort von The Flooring Guys
Thanks, Karen. We're glad the size and quality of the tile samples helped you get a clearer idea of the finished look, and that they arrived promptly.
Antwort von The Flooring Guys
Thanks, Carla. We're pleased you received the information promptly and your requests were answered quickly.
Return/Exchange service is poor
Return/Exchange service is poor. Make sure you buy if you very sure about the color. I ordered a rug and in reality color was light blue instead of dark blue which does not suit my living room. The flooring guys not only charge for delivery but also 20% restocking fee which is unusual then other stores.
Also note, I only had an issue with color but product in general was good quality with competitive price.
19. März 2023
Antwort von The Flooring Guys
We're sorry the rug's colour differed from your expectations and the return process left you disappointed. We appreciate you also sharing your feedback on the quality and price. If you still need help with this, please email sales@theflooringguys.com.au so our team can review the details with you.
Antwort von The Flooring Guys
Thanks, Gary. We're pleased you received a quick response and the product was available promptly.
Difficult to review when item yet to be delivered
Surprised to be asked to review while still not having received my item ordered on 15/02/2023. I would appreciate contact re delivery of my rug asap.
14. Februar 2023
Antwort von The Flooring Guys
We're sorry you received a review request before your rug had arrived and without the delivery update you needed. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
Antwort von The Flooring Guys
Thank you for your review. We're pleased the efficient service, product quality and price made for a positive experience.
Antwort von The Flooring Guys
Thanks for your feedback. We're delighted you love the rug and appreciated the prompt service and follow-up.
Great price and fast delivery.
Great prices and delivery was spot on time (had to wait a little longer as we're in a rural area) Brought the 'Emotion 77 Green rug' it's more bright white and the pattern doesn't stand out as much as in the photo, but the quality is amazing and I was worried how lumpy it would look- flattened itself out within half hr. So worth the purchase. Now looking for another.
26. Januar 2023
Antwort von The Flooring Guys
Thank you for sharing your experience. We're pleased you're happy with the rug's quality and value, and appreciate your feedback on the colour and pattern differing from the photos.
Not happy with communication
I was happy with the website and ease of ordering. My disappointment was with communication. After waiting 2 days after the due date my rug was supposed to be delivered( and no sign of the rug) I contacted the tracking company (no fault of the Flooring guys). The automated response told me to take the tracking up with The Flooring Guys. Which I did. I was told that The Flooring guys would look into my missing rug and get back to me within half an hour. That was 5 hours ago. Business hours are now closed. Still no idea what has happened to my rug. Please call customers when you say you will call.
9. Februar 2023
Antwort von The Flooring Guys
We're sorry you were left without a clear delivery update and did not receive the follow-up you were told to expect. We understand why that was frustrating. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
I’m updating my review from previously
I’m updating my review from previously. I moved it from one star to three.
One star because fulfillment took a month with misleading information and poor communication.
Now three stars because after a long wait the Rugs did finally arrive and I am happy with the value for the end product. One rug was tightly rolled and had two major kinks in it due to the fold which took more than two weeks to flatten with heavy objects on it to weigh down. But after much effort, it was good value and the look we wanted.
So end verdict: if you want a good price and are willing to be extremely patient then it’s ok. But if you have high standards then just pay more elsewhere.
Overall I would only consider ordering again if I had months lead time.
17. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von The Flooring Guys
We're sorry the long wait, unclear communication and creasing made your purchase difficult. Thank you for updating your review; we're pleased the rugs ultimately gave you the look and value you wanted, while recognising the effort involved.
Antwort von The Flooring Guys
Thank you for your review. We're glad you were happy with the product, customer service and quick delivery.
Best price around!
The rug I purchased is of same quality as other leading retailers but was $200 cheaper, including delivery to regional VIC, postage may have taken a little longer but I blame that on where I’m located over anything else! So glad I found this cheaper alternative to Temple&Web’s version! Literally look exactly the same. Save your money! Buy through TheFlooringGuys!
6. Februar 2023
Antwort von The Flooring Guys
Thanks for sharing your experience and recommendation. We're pleased you found a rug you love at a price that worked for you, including delivery to your area.
Got some samples sent out
Got some samples sent out . Excellent quality and quick delivery .
11. Januar 2023
Antwort von The Flooring Guys
Thank you for your feedback. It's great to hear you were pleased with the samples' quality and quick delivery.
Antwort von The Flooring Guys
Thanks for your review. We're pleased our response and service were prompt.
Gorgeous rug
Love the rug I purchased. Did not receive much communication from The Flooring Guys regarding my order but it did arrive within a decent timeframe.
The rug is lovely and suits my new dining room perfectly.
19. Dezember 2022
Antwort von The Flooring Guys
We're pleased the rug suits your dining room so well. We're sorry there wasn't more communication about your order, and appreciate you sharing that alongside your lovely feedback on the rug.
Item Not delivered when they said it would
Ordered item before Christmas I was not able to pick it up until the 3rd of January because I was out of town until then they said I couldn't pick it up till the 9th because that's when they reopen so I said could you deliver it before you shut down for the year because I need it on the 3rd to start the project and they said yes they could it is now the 8th and I haven't been able to contact them this whole time and theorder has still not arrived
7. Januar 2023
Antwort von The Flooring Guys
We're sorry the delivery did not arrive when expected and that you couldn't reach us over the holiday period. We understand the frustration this caused when you had a project planned. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
Reasonable price and good quality for…
Reasonable price and good quality for my budget. Easy transaction and over the holiday period.
4. Januar 2023
Antwort von The Flooring Guys
Thanks, Monique. We're glad the quality and price suited your budget, and the transaction was straightforward over the holidays.
Ordered on Dec 18 haven’t received my…
Ordered on Dec 18 haven’t received my package despite 2 day dispatch communication. Store now closed till Jan 9 no one can confirm arrival.
17. Dezember 2022
Antwort von The Flooring Guys
We're sorry you were left waiting for your order without a confirmed arrival date during the holiday closure. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.