I purchased Rug Culture Arabella Natural Rectangle Rug online to replace my old bedside rug, though I’m always a bit skeptical about buying soft furnishings online since you can’t see the true colours... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fast delivery to regional area. Beautiful rug , great quality and better than described. Wrapped perfectly and safely for being left outside. Was worried about spending so much on this rug however it’... Mehr ansehen
I ordered 2 x black rugs & received 2 x blue rugs. When I raised it they stated that colour is within their acceptable variation therefore would be a change of mind return meaning I pay shipping & a 2... Mehr ansehen
Unternehmen hat geantwortet
Ross and the team at the Flooring Guys Slacks Creek have been so helpful and their knowledge and advice really made the experience of choosing the right product an easy one. They price matched immedi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Bodenbeläge
- auch in
- Geschäft für Bodenbeläge
- Lieferant für Holz- und Laminatböden
- Teppichgeschäft
Vom Unternehmen geschrieben
The Flooring Guys is a family-owned Australian flooring business established in 2016. We supply hybrid, laminate, engineered timber, vinyl, bamboo and cork flooring, along with carpet, carpet tiles, rugs and flooring accessories for residential and commercial projects. Shop online or visit our four showrooms: Kings Park, Sydney: 22/24 Garling Road (access via 11 Valediction Road), Kings Park NSW 2148. Willoughby, Sydney: 302A Penshurst Street, Willoughby NSW 2068. Slacks Creek, Brisbane: 2/3333 Pacific Highway, Slacks Creek QLD 4127. Newstead, Brisbane: 22 Masters Street, Newstead QLD 4006. For current opening hours and showroom details, visit https://theflooringguys.com.au/location/. Flooring samples can also be ordered for delivery to your door. We offer delivery across Australia. Product availability, delivery options, charges and timing depend on your order and postcode. Supply and installation services are available in our Sydney and Brisbane service areas. Contact our team to confirm coverage, arrange a measure and discuss a written quote for your project. For product advice, order updates or after-sales help, call 1300 477 699 or email sales@theflooringguys.com.au. Please include your order number when asking about an existing order. Warranty coverage and conditions vary by brand and product. Refer to the relevant product's warranty, installation and care guidance, or contact our team for help. Delivery information: https://theflooringguys.com.au/delivery/ Returns and cancellations: https://theflooringguys.com.au/returns-cancellations/
Kontaktinformationen
22/24 Garling Rd, 2148, Kings Park, Australien
- 1300 477 699
- sales@theflooringguys.com.au
- theflooringguys.com.au
4.1
Gut
324 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Order received with one box completely…
Order received with one box completely damaged . Sent an email with photos asking for replacement. No response at all. Disappointed
27. Mai 2023
Antwort von The Flooring Guys
We're sorry to hear a box arrived damaged and you didn't receive a response to your email. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
Antwort von The Flooring Guys
Thanks for your review. We're pleased the team made the experience easy for you.
There was a bit of delay in shipment
There was a bit of delay in shipment, but altogether they were good.
27. Mai 2023
Antwort von The Flooring Guys
We're sorry shipping took longer than expected, and appreciate your patience. Thank you for your feedback and for sharing that your overall experience was positive.
Great experience pleasure to deal with
Communication and updates to let me know what is going on was fantastic. Everything about the whole transaction was great highly recommend The Flooring Guys. Many thanks
24. Mai 2023
Antwort von The Flooring Guys
Thank you for recommending us. We're pleased the communication and updates helped you feel informed throughout your purchase.
Excellent Sales
Excellent Sales - Fast Shipping - Gorgeous Items - Very Happy Customer thank you!
16. Mai 2023
Antwort von The Flooring Guys
We're delighted you're happy with your purchase and that it arrived quickly. Thank you for your kind feedback about the sales service.
Issue resolved efficiently
I'm very happy with the way an issue with my rug was handled. I received a rug that had been wrongly labeled by the supplier and hence the wrong colour. I appreciated having a phone number to ring to discuss the issue. Vincent was very helpful and got to the root of the problem and we arranged for the rug to be returned. Thank you so much.
16. Mai 2023
Antwort von The Flooring Guys
We're sorry there was a colour mix-up, and we're pleased Vincent could help identify it and arrange the return. Thank you for sharing how much you valued being able to discuss the issue by phone.
Thanks for a great service
Thanks for an easy, fast and efficient service. My only comment would be an easier search page. I knew what I wanted but found it difficult to look at other carpets. I have recommended you to my friends. Thankyou
16. Mai 2023
Antwort von The Flooring Guys
Thank you for recommending us to your friends. We're pleased the service was quick and straightforward, and appreciate your feedback about the difficulty browsing other carpets on the website.
Lovely Floor Runner
Purchased a floor runner as hallway was empty and echoed. True to description on the website and prompt delivery! Great product and ease if purchase and delivery.
18. Mai 2023
Antwort von The Flooring Guys
We're pleased the hallway runner matched its description and was easy to order. Thank you for your feedback on the prompt delivery; we hope it's been a lovely addition to your hallway.
Antwort von The Flooring Guys
We're glad you're happy with the product, and we're sorry shipping took longer than expected. Thank you for sharing both parts of your experience.
Antwort von The Flooring Guys
We're delighted you love the rug's quality and that the replies and delivery were prompt. Thank you for choosing us.
The process was simple
The process was simple. I ordered, paid and collected the tiles that I saw at Bunnings but they said they would not have back in stock. The tiles I bought with the flooring guys were 40% cheaper than bunnings anyway. I will definitely use them again when buying tiles.
23. April 2023
Antwort von The Flooring Guys
We're pleased you found the tiles you wanted with us and that ordering and collection were straightforward. Thank you for your support and your feedback on the value.
Poor service
I still have not received my rug 3 weeks after purchasing it.
Customer service was unhelpful and didn't want to know about it. I paid insurance
Very poor service!
21. April 2023
Antwort von The Flooring Guys
We're sorry you were left waiting for your rug and felt unsupported when you asked for help. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
Antwort von The Flooring Guys
Thank you for your review. We're pleased the order was handled efficiently and reached you quickly.
Delivered within time .Well packed
Delivered within time .Well packed
Good quality rug looking just as good as it did on the web .
Thank you
24. April 2023
Antwort von The Flooring Guys
We're delighted the rug looks as you expected and that you're happy with its quality. Thank you for your feedback on the packaging and timely delivery.
Cladding a great price & quality
Great price & product seems to be of great quality.
I reduced from a 5 star rating for two reasons:
Website says "5% off... today only". It says it every day! And we didn't even receive it.
There was no communication since placing the order. No advice that the cladding was out for delivery, nor that it had been delivered. It was left at the front door with plastic wrap to hold it against the two pillars & the packing was left in a pile in front of our garage door. Luckily it wasn't out in the weather too long.
21. April 2023
Antwort von The Flooring Guys
We're sorry the discount information and delivery communication were disappointing, and that the cladding and packaging were left as you described. We appreciate your feedback on the price and quality. If any concerns remain unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.
Excellent tile samples
I recently purchased some tile samples. They arrived very quickly and were well packaged. The samples were much bigger than expected which was great.
21. April 2023
Antwort von The Flooring Guys
Thanks for your review. We're pleased the tile samples arrived quickly, were well packaged and gave you a generous size to assess.
Antwort von The Flooring Guys
Thanks for your feedback, Grant Love. It's great to hear the price suited you and collection was straightforward.
Museum Ainsley Rust 861
Delighted with our rug.
Slightly different in colour as in picture but fabulous none the less.
Arrived in 2 business days..!
Delivered and left as advised.
Will definitely buy again and already promoting your company to my friends and family..
Thank you 😊
17. April 2023
Antwort von The Flooring Guys
We're delighted you're happy with your rug and that delivery followed your instructions. Thank you for recommending us to friends and family, and for noting the difference in colour from the picture.
Antwort von The Flooring Guys
Thanks, Moreen. It's lovely to hear you're pleased with the rugs' quality and value.
Fast delivery, good quality product, trustworthy
17. April 2023
Antwort von The Flooring Guys
Thank you for your review. We're glad the product quality and quick delivery gave you a positive experience, and we appreciate your trust.
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