The Flooring Guys Bewertungen 

323
•
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I purchased Rug Culture Arabella Natural Rectangle Rug online to replace my old bedside rug, though I’m always a bit skeptical about buying soft furnishings online since you can’t see the true colours... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fast delivery to regional area. Beautiful rug , great quality and better than described. Wrapped perfectly and safely for being left outside. Was worried about spending so much on this rug however it’... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ross and the team at the Flooring Guys Slacks Creek have been so helpful and their knowledge and advice really made the experience of choosing the right product an easy one. They price matched immedi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I ordered 2 x black rugs & received 2 x blue rugs. When I raised it they stated that colour is within their acceptable variation therefore would be a change of mind return meaning I pay shipping & a 2... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fachhandel für Bodenbeläge
  2. auch in
  3. Geschäft für Bodenbeläge
  4. Lieferant für Holz- und Laminatböden
  5. Teppichgeschäft

Vom Unternehmen geschrieben

The Flooring Guys is a family-owned Australian flooring business established in 2016. We supply hybrid, laminate, engineered timber, vinyl, bamboo and cork flooring, along with carpet, carpet tiles, rugs and flooring accessories for residential and commercial projects. Shop online or visit our four showrooms: Kings Park, Sydney: 22/24 Garling Road (access via 11 Valediction Road), Kings Park NSW 2148. Willoughby, Sydney: 302A Penshurst Street, Willoughby NSW 2068. Slacks Creek, Brisbane: 2/3333 Pacific Highway, Slacks Creek QLD 4127. Newstead, Brisbane: 22 Masters Street, Newstead QLD 4006. For current opening hours and showroom details, visit https://theflooringguys.com.au/location/. Flooring samples can also be ordered for delivery to your door. We offer delivery across Australia. Product availability, delivery options, charges and timing depend on your order and postcode. Supply and installation services are available in our Sydney and Brisbane service areas. Contact our team to confirm coverage, arrange a measure and discuss a written quote for your project. For product advice, order updates or after-sales help, call 1300 477 699 or email sales@theflooringguys.com.au. Please include your order number when asking about an existing order. Warranty coverage and conditions vary by brand and product. Refer to the relevant product's warranty, installation and care guidance, or contact our team for help. Delivery information: https://theflooringguys.com.au/delivery/ Returns and cancellations: https://theflooringguys.com.au/returns-cancellations/


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

323 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.1

Alle Bewertungen

(323)

65 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Good result

Good result, efficient and pleased with floor.

15. Mai 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're pleased you're happy with your floor and the efficient service. Thank you for your review.

Bewertet mit 2 von 5 Sternen

Decoline floor boards looks dirty permanently.

I bought Decoline floor boards from them. The floor is terrible. We had a 220sqm house done so was not cheap. The boards scratch do easily compared to any other laminate floors we’ve had. The floor also seems to have a top coating making it appear matt, but really all it does is hold dirt. I can mop a spot three times over and when it dries it still looks like the kids, animals and some tradie boots went ovet it. Imagine trying to keep 220sqm of floor boards clean. My robot mop runs every day and I manually mop every day. Never in my life have I done this much mopping on floorboards. I do not recommend this product.

1. November 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry the flooring has been disappointing and that keeping it looking clean has been so frustrating. If you still have concerns about its finish or performance, please email sales@theflooringguys.com.au so our team can review the details with you.

Bewertet mit 5 von 5 Sternen

What a fantastic experience from start…

What a fantastic experience from start to finish.
Tom & his crew were excellent - could not fault them.
The product is also wonderful & they managed to get the job done super quickly whilst maintaining a brilliant standard.
Absolutely highly recommend

1. Mai 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

Thank you for your kind words about Tom and the crew. We're delighted you're happy with the product and that the work was completed efficiently and to a standard you were pleased with.

Bewertet mit 5 von 5 Sternen

Great team, best prices

These guys are always helpful and looking to assist in your flooring needs.
Great team, friendly service and good stock in store.
Best prices by far.
Highly recommended!

6. April 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

Thank you for recommending the team. We're pleased you find the service welcoming and helpful, with stock and prices that suit your flooring needs.

Bewertet mit 5 von 5 Sternen

Good and Thoughtful Seller

Purchased 11 boxes of Aquastones timber floor and got delivered to my address in Canberra. Three of the timber planks got damaged through the Transportation and the seller willing to refund 1 box worth of timber. so basically only paying for 10 boxes. Very thoughtful seller and highly recommended to people who required a good quality product.

14. März 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry some planks were damaged in transit, and we're pleased you were happy with the support offered afterwards. Thank you for your kind recommendation and your feedback on the flooring quality.

Bewertet mit 5 von 5 Sternen

Vincent has been excellent to deal…

Vincent has been excellent to deal with. I had to reschedule my job few times and he accomodated me. Great customer service.

14. März 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're pleased Vincent could accommodate the changes to your schedule and make the process easier. Thank you for recognising his service.

Bewertet mit 5 von 5 Sternen

Just ordered from the Flooring Guys

Just ordered from the Flooring Guys, can't fault their service, delivered in the same day!!!

14. Februar 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

Same-day delivery is a great result! Thank you for your review; we're pleased you were happy with the service.

Bewertet mit 5 von 5 Sternen

Excellent customer service, highly recommend them for floating floors.

We've had two flooring jobs completed now by The Flooring Guys, and highly recommend their excellent customer service. The Q'ld manager Tom went out of his way to ensure any small problems were fully resolved. They don't have the fancy showrooms and advertising the 'big name' businesses need to pay for, so instead can provide better prices for their flooring products and can take the time to provide good customer service. They do things differently, but definitely worth considering.

2. Februar 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

Thank you for trusting us with two flooring jobs. We're pleased Tom's support made a difference and that you're happy with the service and value.

Bewertet mit 1 von 5 Sternen

Do not buy a rug from this company

I bought a rug from this company and unfortunately it does not match our room so we need to return it. I made contact immediately by email but they do not reply. I've made many phone calls and they say they will get back to me but never do. After eventually talking to someone after ringing AGAIN I have been told on 2 separate occasions a date that the courier will come to collect the rug for return but on each occasion they do not send the return label as promised and then the return does not happen. They are not truthful and just keep stringing me along.

19. Januar 2024
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry arranging your rug return involved repeated calls and missed collections. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the return details with you.

Bewertet mit 1 von 5 Sternen

Very unsuportive and unprofessional…

Very unsuportive and unprofessional service.

22. Dezember 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry you felt unsupported and were disappointed with the service. If you would like to discuss your experience, please email sales@theflooringguys.com.au so our team can review the details with you.

Bewertet mit 1 von 5 Sternen

A JOKE OF A BUSINESS

I don't know how this business gets any good reviews! I purchased hybrid flooring from here after supplying them with my house plans and providing details of all the areas the flooring was required. Well they didn't work it out properly and there was not enough to even start downstairs. They don't answer emails, They were rude and unhelpful. I had to organise the balance of the flooring elsewhere so no doubt I have 2 different batches. We drove 5 hrs each way to pick this flooring up originally to be told they shipped it to Canberra somewhere and the supplier tried to say we already picked it up! Had to then wait for them to repick it before we could make the 5 hr journey back home. Would never recommend this business to anyone.

12. Oktober 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry to hear about the problems with the flooring quantity, collection and communication, especially after such a long journey. If anything remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.

Bewertet mit 1 von 5 Sternen

products purchased but do not provide…

products purchased but do not provide receipt

27. Oktober 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry you had difficulty obtaining a receipt for your purchase. If you still need a copy, please email sales@theflooringguys.com.au so our team can review the details with you.

Bewertet mit 1 von 5 Sternen

Ordered 2 large rugs on 02/10/23

Ordered 2 large rugs on 02/10/23. 2 weeks later I am still waiting for the rugs to be dispatched. Have emailed them 4 days ago with no response. Very disappointing.

2. Oktober 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry you were left waiting for dispatch without a response to your email. If anything remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.

Bewertet mit 5 von 5 Sternen

Best price, great service

Absolutely the best price on the flooring adhesive I required and excellent service when I arrived at the Brisbane shop to pick it up.

14. Oktober 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're pleased you found the adhesive at a price you were happy with and had a good experience collecting it in Brisbane. Thank you for your review.

Bewertet mit 1 von 5 Sternen

Brisbane

Brisbane. Online, The Flooring Guys seems like a large business. Tried ringing the number (Brisbane has a mobile number only) a number of times and there was no answer. The website says 'Visit our showroom in Brisbane'. If you are having trouble working out whether that is at Willawong or Slacks Creek, they have moved from the former to the later. Did a 30-minute drive to visit the showroom and we, along with the fellow who had just arrived too, were disappointed to find that the showroom consisted of a few displays with limited stock, loose planks lying around and some boxes of flooring on the floor. The person working there was not at all helpful. I said that there doesn't seem to be anyone answering the mobile and he said that he must have been busy. We all left within five minutes after feeling like we wasted our time going there.

7. Oktober 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry the showroom visit and difficulty reaching us left you feeling your time had been wasted. We appreciate your feedback about the location information, displays and service you received.

Bewertet mit 4 von 5 Sternen

Beautiful Product

Purchased laminate flooring.
Beautiful product, well priced, good communication. Delivery fees were very high, we opted for pick up to save on costs.

30. Juni 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're glad you're happy with the laminate flooring, price and communication. We appreciate your feedback about the delivery cost and are pleased collection offered an option that suited you.

Bewertet mit 5 von 5 Sternen

The manager of the warehouse

The manager of the warehouse, the quality and stuff makes me impressed at this company. I got them to do my flooring and it turned out amazing. No cracks and the rugs were excellent quality. Quick and professional Definitely recommend

6. August 2023
Bewertung ohne vorherige Einladung
The Flooring Guys-Logo

Antwort von The Flooring Guys

Thank you for your recommendation. We're delighted you're happy with the finished floor and rug quality, and that the warehouse team made a good impression.

Bewertet mit 5 von 5 Sternen

Honestly so easy - 5 STARS

Honestly so easy, fast delivery good quality and good price!

25. Mai 2023
The Flooring Guys-Logo

Antwort von The Flooring Guys

Thank you for the five stars. We're pleased the order was easy, the delivery quick and the quality and price met your expectations.

Bewertet mit 1 von 5 Sternen

Order received with one box completely…

Order received with one box completely damaged . Sent an email with photos asking for replacement. No response at all. Disappointed

27. Mai 2023
The Flooring Guys-Logo

Antwort von The Flooring Guys

We're sorry to hear a box arrived damaged and you didn't receive a response to your email. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr