The AA Smart Care Bewertungen 

Always found the Automobile Association very helpful and considerate, especially as I am a widow on her own since the passing of my husband in 2023.
I am not a Mechanic or known knowledge of Vehicles
so any advice and help is much appreciated.
Your AA man who came out to help was superb, good manner, considerate and helpful went the extra mile.

Nothing went right from start to finish. The recommended garage was excellent but the service from AA smartcare was absolutely unprofessional rubbish.

Easy to book friendly mechanics
Would use again

Great service, great technician

Very professional, genuine and tidy service.

Booked online, using my discount code from having AA breakdown cover so great price. Stress free service from my driveway!

Great service, very friendly mechanic, very clean and tidy.

When you book with AA Smart Care they say we take care of everything, so you can avoid the hassle of dealing with a garage directly.
Four months ago after a breakdown my car was taken to one of their approved garages for repair. I had to return it because the repair was NOT done properly. Eventually the car was returned, but phantom dashboard lights randomly but persistently pop-up giving the driver & passengers uncertainty about their safety.
I registered a complaint, and after an auto-receipt nothing, but complete "radio silence" from AA Smart Care. Yesterday, well beyond the 30 limit I got their final response. Today I escalated my plight to the ombudsman. Verdict, one ⭐ is an insult to the rating scheme, I rate them as -5 ⭐'s

"Thank you for the reply. Please note that I have already received your 'final response' email rejecting liability, which is why this matter has now been formally escalated to the Motor Ombudsman. I am funding advanced physical diagnostics independently on 10th August to establish the root cause of these persistent safety faults. I welcome a genuine update from your escalation team once those technical results are submitted."

Booked a car service on my drive. I was told the service would attend by 12:00noon Friday 24 July and that the mechanic would ring on the day to give an approximate time. No call received so I contacted them and was informed the mechanic was running behind and would attend about 3pm. At 2:45 I was contacted by them to tell me that tomorrows service would be postponed because they had been unable to source a pollen filter. I pointed out the anomaly and that the service was supposed to be today. I had no problem locating a pollen filter at a local dealer where I promptly ordered a service. Unfortunately the delay caused now means that my warranty will have expired. In my experience you cannot rely on this organisation. ( fourth emergency service they are having a laugh). A totally wasted day, at no time did they live up to what they said they would do. Communication skills zero stars.

Had front brakes replaced on my car on Wednesday just got home from work and car felt sluggish driving into housing estate. Pulled onto drive and front passenger side wheel is smoking and smells like burning. Just spent 12 minutes waiting for an answer on your line, and now been told no one can look at it till Wednesday AM and it will cost £35, refundable if it was your fault at repair.

Simple, easy to use app, and directed me to a good garage

Last email about dissatisfaction about the service not even a reply. Everything on service list had a ticked box but following few days there were problems with clutch and exhaust. Not picked up. The person doing the service not customer focused and did not explain anything. Still waiting for answer

Just rubbish from start to finish aa don't even know when car is done garage rang to let me know payment not coming out when pay you pay it on day never use it again totally rubbish

Easy to compare options. The pricing seems competitive with the prices direct with the garage (or even cheaper), although I'm not convinced the AA definition (Main, Full, Interim) corresponds directly with what the garage delivers. Also, some details don't match up, for example garage opening times, and I believe the AA booking is confirmed before the garage actually conforms it, so worth checking directly with the garage.

I am extremely disappointed with the service I received from A A SmartCare. My car broke down at home and I called A A as a member, expecting a straightforward breakdown service.
The technician diagnosed a faulty alternator and said the car would need to go to an approved garage. When he arranged which garage to use, the only question I asked him was how long the repair would take, since I could not afford to miss work.
He made some calls and told me this particular garage had confirmed the work would be completed within a day and that I could collect my car the next day. That promise turned out to be completely false.
I gave my car to the garage on Monday morning and was told it would be ready by Tuesday. It is now Friday and I still do not have my car back. When I tried to get updates, A A’s own automated phone line told me to contact the garage directly rather than A A itself, so I did. The garage explained that the required part has not arrived and could take a further three to five working days.
I want to be clear that this delay is not the garage’s fault. My complaint is entirely with A A, who made a promise about the timeline that had no basis in reality.
On top of this, when I initially asked for a quotation, I was told it would arrive within one hour. Instead I heard nothing for a full day, and when I chased it up I was told a second review was needed. Five minutes after that call ended, the quotation arrived anyway, with clearly no second review having happened. I paid seven hundred and three pounds and twenty pence (£703.20) for the repair. Because of the ongoing delays I have already missed three shifts at work, costing me six hundred pounds, and I am now told I will miss at least two more shifts, a further four hundred pounds.
In total this ordeal will cost me over one thousand seven hundred pounds, when the same repair at a BMW dealership would have cost around one thousand one hundred pounds from the start. Throughout all of this A A did not provide a courtesy car and never proactively called me with updates. I had to chase every single piece of information myself.
What was promised as a one day turnaround has now stretched well beyond a week of stress, lost income, and unnecessary expense. I would strongly advise against relying on A A SmartCare for anything beyond the most basic roadside assistance.

Reliable, efficient performance by the technician.

After agreed price an extra £100 was added for brakepads. Took 3 visits as parts not ordered. Avoid.

Left a bad review yesterday as paid for pre- purchase vehicle check on the 21st it is now the 24th and they still haven’t even got in touch with the seller to arrange the check, my review yesterday - The worst customer service I’ve ever had, I purchased a pre purchase vehicle check for £270. first of all they didn’t have the other sellers information, the system had deleted it , instead of getting in contact with me to update the system they waited for me to get in touch with them to rectify it even though the issue was on there end. They then told me it was passed to the a.c.e team and transferred me, I spoke to the supervisor Emma, she had no information atall about the vehicle as it wasn’t on there system and didn’t know why they put me through to them, I then got transferred back to aa , they were very apologetic and said someone will ring the seller who I’m buying the vehicle off within the hour, which I was happy with as I didn’t want the seller thing I was messing him about! 4 hours later I had to ring aa back to see what was going on as no one had got in contact with him .I rang aa back and she said she doesn’t know why the previous agent had told me they will ring with in the hour, she said I’m in a queue with everyone else and basically tough, she kept saying the policy is 2-4 days as her get out clause, which I completely get but 2-4 days is ment to be for it to be organised with the seller and checked the whole thing. I’m on day 3 now and the aa haven’t even got in touch with the seller of the vehicle! absolute nightmare only bothered about getting the £270, non existent customer service, another thing to point out is that I said to the advisor that I had a check done a few years ago and the full thing was done in 1-2 days with no complications, her response was that ‘they were a smaller company a few years ago’ which I thought was funny! Always remember the bigger companies get the bigger the prices go but the less they value there customers, anyone looking to pay for a pre purchase vehicle check I honestly would advise you to look at other companies! they replied to my review to say sorry but no to try and help resolve the issue. They STILL haven’t contacted the seller of the van, been passed around every department, been promised that they are contacting seller in the next hour? been promised this for 2 days still nothing, absolute joke, horrible customer service!!

The lad who came to do my breaks was great, told me there was an issue with my wheels and helped me check the rest. Really went out of his way to explain to me and help me.