The AA Smart Care Bewertungen 

Friendly
Quick
No hassle

My vehicle was taken to an AA SmartCare-approved garage in April for repairs. It is now late July, and the situation remains completely unresolved. The garage kept my car for months, racked up approximately 80 miles of unauthorised usage (which I can evidence with fuel statements), and ultimately handed the vehicle back to me still broken.
​Because I used an "AA approved" network, I expected AA SmartCare to act as a reliable overseer. When the initial garage completely failed to deliver, I expected AA SmartCare to intervene, take responsibility, and transfer the car to a competent, reputable garage within their network. Instead, there has been a devastating lack of communication and accountability. Due to this complete lack of oversight, I have now been forced to issue a formal Notice of Deadlock.

AA SmartCare needs to take strict, immediate accountability for the garages they choose to endorse. When a customer flags serious negligence—such as unauthorised mileage and months of failed repairs—the company should proactively step in, relocate the vehicle to another reputable garage. Genuine oversight and active customer support would prevent people from enduring months of severe financial drain and extreme stress.

Booked home service. Took day off work. They failed to turn up and I didnt even get a call from them. I had to call to see what had happened. I put in a complaint to the AA but to date have not had any response.

mechanic texted me before and carried out service with recomendations about tyres and brakes, the one thing that drew my attention was after inspecting the underside of my car he inspected the inside without covering my cream leather upholstery, I was told it would take aproximately 2 hours it infact took 1 hour 20 mins. over all happy with the service and convenience.

MOT garage spot on , in quickly out just has fast . Good customer service .

Booking easy service was great and at a great price point too

It was so easy and you were a very very good price
Arrived when you said, completed in great time so will use you again
And recommend you to any ine

Having the work done on my drive by a profesional and competent person enabling me to ask questions along the way was great. Friendly and competent thanks Shane. The booking process was easy to complete online and i was kept informed via messages and mail and finally called 15 mins before arrival perfect.

Excellent service

Work was fast and efficient with plenty of follow up advice once completed. No prior contact however as to estimated and actual arrival time to help with day planning. This was promised in the pre appointment emails from the company.

Great communication, fast and solid service. Never booked a mobile mechanic, pleasantly surprised, way more convenient, will likely book again in the future.
Thank you.

The service at home. engineers did not sort out the engine and battery sighns on the screen.They said having petrol smell from engine but did not do anythimg about it. Paid for full service. Overall experience was below expectation.

The mobile service was faultless, the AA engineer was very professional and helpful. Very pleased with all the work he did, first class! Now let me explain last year I didn’t have any issues with the booking process as it was a listed service on the site. My car has a normal regular oil type service one year followed by a brake fluid change the next then back to the normal oil etc. This year was the brake fluid one plus I wanted the spark plugs replaced. Neither were a listed option. So I requested a quotation for the work to be done at my home. I got a message come through a few days later saying my oil type service had been booked on a Monday next week at a set garage, No quote! I then cancelled the oil service and rang Smart Care after a long conversation explaining I wanted a brake fluid change & plugs home service quote they eventually sent a quote with a link to accept if happy with the price. This link didn’t work, so another call, then after another hour on the phone they finally booked my car in for a home visit brake & plug service. Couple of days before I got a reminder to drop my car off at a set garage by 8am on the agreed date. Had to ring them again and say no I wanted a home service, they confirmed they changed it to home. Then the afternoon before I got another text reminding me to drop off my car at the garage, yet again another call, where they again confirmed the had just changed it to home visit. Morning of the service I then got a message to say the garage would pick my car up between 8.30 & 11am at this point I just thought if a driver does turn up to take my car away, I would politely tell him where to go. Pleased to say the AA van turned up for a home service thank god! Seems that AA Smart Care need to really get control over customers booking a service that isn’t the normal oil type services they have listed on their site, as cars do need other things maintained like brake fluid & plugs etc!

Contact with customers appalling.
Booked for work to be done on my car, was told I would receive a text the day before with a time slot, didn’t happen, on the morning of the day arranged was told mechanic would be with me by 10, didn’t turn up no contact from AA, eventually I called them the call centre had no clue. Mechanic eventually turned up middle of afternoon no apology, when asked why so late he just said that he had been redirected to a breakdown, as I work for myself I lost a whole days work. I would not recommend the AA for home service.
No contact from AA to let me know what was happening.

Quick and easy to book and once had passes not staff called to advise that car could be collected

The lad that came explain to me about putting new brakes on very helpful great guy

Always found the Automobile Association very helpful and considerate, especially as I am a widow on her own since the passing of my husband in 2023.
I am not a Mechanic or known knowledge of Vehicles
so any advice and help is much appreciated.
Your AA man who came out to help was superb, good manner, considerate and helpful went the extra mile.